Ricardo Reviews 

Be very careful if using Anibis to advertise for free,as when placing an ad on Anibis,it was apparently listed on Ricardo too,which I did not want,ask for & was not even aware of. I do not use Ricardo's archaic site,their security dates back to the Dark Ages,they send letters to verify ID & there is no way to change login security when changing phone other than going through the hassle of contacting them,when even banks allow you to manage this yourself. I was not aware of a 5 francs charge to a Ricardo account I have never even used,any bill ended up in spam as I never use the account,until a debt collection company called-for a 5 Franc charge,when they can see that I have never logged into my account & placed the ad in question on Anibis not Ricardo! Also sell your address as I suddenly received lots of spam in German - avoid at all costs!

The company keeps updating the app (not a bad thing) but they just make it so complicated, user unfriendly and full of AI suggestions you don't want or can't get rid of. The fees are high the level of customer service is nil. If it was not for most of the people who use it (who are generally nice and trustworthy) this platform should have been dead a long time ago. I use it less and less because of the people behind the system who have turned something that was great into a pile of money grabbing rubbish.

Extremely sneaky company - SMG Swiss Marketplace Group

They have several platforms, and they are all build on super sneaky fees you dont know.
You will be billed without knowing
Better use tutti or other websites.

Been a long user of Ricardo. Only the best experience. Top support!

Very disappointing experience – unclear fees and poor communication

I had a very frustrating experience with Ricardo and would not recommend it, especially to occasional sellers.

I paid to advertise a listing, assuming that would be the main cost. Later, after the item was sold, I was charged additional “success fees” that were not clearly highlighted or easy to understand. I never intentionally avoided payment, I simply did not realise a separate invoice had been generated. The communication around fees is confusing, and invoices are easy to miss.

Instead of a clear reminder or helpful customer support, the matter was quickly escalated to a debt collection agency, which added disproportionate collection fees. What started as a small amount suddenly became a much larger bill, which felt completely unreasonable for a private user selling a single item.

The platform may be suitable for frequent sellers who already know all the rules, but for normal users, the fee structure is not transparent enough. Charging for advertising, then charging again after a sale, and then adding high collection fees creates a very negative user experience.

Because of this lack of clarity and the way the situation was handled, I have lost trust in the platform and decided to delete my account.

Ricardo should seriously improve:

Transparency of fees

Visibility of invoices

Fair handling before involving debt collectors

Overall, a very disappointing experience.

The Website is dying... Since there is no more real customer service.
Customer service is overwhelmed, with delays of up to 15 days even for emergencies. There are blockages and problems between users that go unanswered. It's a shame. Ricardo was good until the end of 2025. Now it's a disaster.
Thankfully there's eBay, Amazon, and sites like tutti.ch. We hope a new Swiss site will emerge soon.

This company sends out spam emails including "welcome"-emails completely without email verification, which is completely unacceptable!

Understanding
Gentle

Terrible support, really nothing more to add. They just move all responsibility to buyer or seller - what are they getting the comission for?

Absolute scam, i haven`t sold on the website, just received an offer which didn`t happen, but because the potential buyer didn`t respond correctly, they bullied me into paying a ridiculously high fee. Never again would I use their website.

Cooles Konzept, gute Website, super Support.

I have had a very disappointing experience with Ricardo. Their fees are not transparent and end up being outrageously high compared to what is initially indicated, especially with Boost which they reactivate even without your consent and charge you for that.
Also, in my case, they even relisted an item I had already sold via Ricardo and charged me a second time for the same sale!! And when I tried to get help, you are sent through endless automated steps before you can reach a real person, and once you do, the support is completely unhelpful and unwilling to resolve the issue.

Overall, I expected a reputable selling platform to have clearer communication, fair billing practices and accessible customer service. Unfortunately, that has not been the case.

After selling an apple watch and shipping the item, I received an unfair complaint from the buyer: the watch was perfectly working, but he did not know how to configure it.

Ricardo wasn't able to quickly mediate; I am still waiting receive a response from them, and even after the buyer was able to configure the watch (he sent me an email of confirmation), I called Ricardo and they told me they cannot close the complaint until the buyer tells them so.

Poor customer service and HIGH FEES. The platform is a no-go for me, and I will think twice before selling anything on it.

I’ve been using this second-hand platform for a while, but honestly, the commission fees are way TOO HIGH compared to what sellers actually earn. After spending time creating listings, responding to buyers, and managing shipments, it’s frustrating to see such a large cut taken by the platform. It feels unfair, especially when other similar platforms charge much less or even offer better visibility for lower fees.

If the goal is to encourage more people to sell sustainably, the pricing structure should reflect that. Right now, it feels like the platform benefits more than the users who make it possible. Unless they reduce their commission, I’ll definitely consider switching to alternatives. I will definately look for alternatives

If the business goes well, Ricardo is quite good but if things goes not as planned :
- service refuses document in PDF format, only pictures or document,
- it's very expensive,
- first rule, customer is WRONG...unles it can prove the opposite.
From the same company tutti.ch offers a similar service for free or better, use Facebook

Katastrophe! Man wird hängen gelassen. Null support.

Scammers of the worst kind!

I had a terrible experience with them. I sold a photo camera I had and after sending the product, my account got banned. I initially thought that the buyer reported me to get the product for free, but no, they flagged my account without any reason, and after one week of waiting a response from them, they unblocked it.

Also, B Post is showing as free when you create your sale post, but they ask you to pay 13 CHF after you sell for: POST! Unbelievable that these scammers are allowed to operate in Switzerland.

The support is terrible and the fees they charge you are insane.