RHS Plants Reviews 

11,921
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,420 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love how quickly their orders arrive, noting that plants are always carefully packed to ensure they stay healthy during transit. People frequently mention that purchasing items online is straightforward, and the products consistently match expectations with strong root development and beautiful blooms. Some reviewers were not happy with occasional delivery issues, mentioning that couriers failed to ring the doorbell or left parcels without warning. Additionally, a few consumers received items of poor quality featuring dead stems or missing flowers, alongside bulky cardboard boxes that proved difficult to dispose of.

What people talk about most

Product

Users describe positive interactions with product, noting that items such as shears, shrubs, and flowers... See more

Quality

People report positive experiences with quality, highlighting that items are securely packaged and arrive in... See more

Delivery service

Clients share positive opinions on delivery_service, frequently praising the fast shipping times and secure... See more

Order

Consumers find ordering to be a very positive and smooth experience overall. Reviewers consistently praise... See more

Service

Customers consistently note positive experiences with service, highlighting excellent quality and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent service, good price (in the sale) and very healthy plants. One small plant had less than expected top growth which I reported. However. the root system is good and should be fine. Stsff resp... See more

Rated 4 out of 5 stars

Plants arrived in tip top condition. I know you are trying your best with minimal plastic but the sheer volume of cardboard that was used makes it very difficult to get rid of. My blue bin (for card... See more

Rated 5 out of 5 stars

Quite easy to order online. Only problem was not yours, it was the carrier's. They arrived two days late, having been claimed to have been delivered on the correct date and correct time, which they we... See more

Rated 5 out of 5 stars

Ordered a passionflower, arrived healthy with some nice buds. Planted to trail over a new arch in my newly planted gardens. Today probably about 2 weeks of being planted we have our first bloom, abs... See more



Company details

  1. Garden Center
  2. Flower Delivery
  3. Garden Furniture Shop
  4. Plant Nursery

Written by the company

RHS Plants offers a wide selection of high-quality plants and products, backed by RHS expertise to help your garden thrive. Customer satisfaction is our priority—please contact us directly if you have any issues or queries with your order, so we can assist promptly.


Contact info

A Garden Full of Summer Colour

Shop scented climbers, beautifully coloured perennials and more.

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.3

All reviews

(11,921)

7,372 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great plants!

Plants arrived in excellent condition, despite the heat. They were well-packed and arrived very quickly. I’ll definitely order from RHS again.

30 July 2026
Rated 5 out of 5 stars

Excellent in all areas

Excellent in all areas.
Clear order site with necessary accurate information, prompt delivery. Iteme well packed ensuring safe delivery and goods high quality.

28 July 2026
Rated 5 out of 5 stars

Terra cotta watering spikes…

I ordered terra cotta watering spikes and was happy with the product. My only beef was with the carrier who didn't take note of delivery instructions which resulted in delay.

29 July 2026
Rated 5 out of 5 stars

I get pleasure looking for plants and…

I get pleasure looking for plants and information on RHS, I always find exactly what I want 5🌟 Regarding delivery! I was not happy with Royal Mail the box was squashed fortunately because of the excellent packing, the plant was safe . It was also late in arriving. I don’t recommend Royal mail

29 July 2026
Rated 5 out of 5 stars

Great product

The product was very well packaged and it arrived in great condition. The plant was a very good product at a good price. I had a good choice also.

28 July 2026

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