Great experience
Delivery was delayed but not by the company the company shipped fast and there was great communication letting me know when my order was dispatched item arrived in pristine condition so would definitely recommend this company.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Over the past 15 years our team and skillset have grown exponentially, we now offer a full range of sourcing, fulfilment & corporate rewarding to our valued customers.
United Kingdom
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery was delayed but not by the company the company shipped fast and there was great communication letting me know when my order was dispatched item arrived in pristine condition so would definitely recommend this company.
Utterly terrible experience! DO NOT BUY FROM HERE!!!
Ordered a product on the 11th, the company is terrible at responding, I had to go through the online retailers’ customer service and somehow they were worse. Apparently if you add which flat you live in, the company don’t print the label correctly and Parcelforce hold it. There was zero communication from them, I had to phone parcel force and find out what was happening, I had to “fix” the address, as somehow the incompetent employees at Reward and Gift Ltd, could not print an address.
Would not tell my worst enemy to order from this place l. Utterly terrible company, should be avoided at all costs.
there sites (Brands DIrects) have been ignoring my calls and emails for a week, around a item i have ordered and never been shipped (i cant cancel the order despite it saying you can in the T&C and no movement on it), if no contact soon i will be passing it to fraud dept with my creditor for them to seek action
There abousote idiots they somehow packed the wrong lego set in a box which ist hard at all then they delivered it late even though I paid for it to deliver earlier and when we called them they left us on hold for ages
Fast service and excellent updates
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.