Revital Reviews 

6,313
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find placing orders quite simple and often appreciate the wide variety of products available, great prices, and fast delivery times across multiple purchases. Many people also point out that items typically arrive safely packed in secure conditions and consistently meet their daily health needs. However, some reviewers were not happy with severely delayed orders, long waiting periods, and a complete lack of response from customer support teams. Some consumers additionally noted receiving incomplete shipments with missing items, leaving buyers waiting for weeks without any proper explanation or timely resolution.

What people talk about most

Order

Customers had negative experiences with order fulfillment, noting severe delays and unfulfilled items.... See more

Product

Reviewers highlight ambiguous aspects of product availability and delivery, reflecting a wide range of... See more

Response time

Reviewers express strong frustration and dissatisfaction regarding the response time. Consumers consistently... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide split in customer experiences.... See more

Customer communications

Consumers express deep frustration and dissatisfaction regarding contact attempts. Reviewers consistently... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I expected this to be a cream and was disappointed that it was more a lotion since I purchased it last.

Company replied

Rated 3 out of 5 stars

It’s okay although not what I expected and so far has made no difference.

Company replied

Rated 4 out of 5 stars

Very good product and service. Item was appropriately packed as needed kept cool while on posting way

Rated 4 out of 5 stars

There are times when one cannot see any selection on the shelves. Sometimes I order supplements, I am not messaged to collect them if they are ready, only by my input stopping at the shop.


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Wellness Center

Written by the company

We are on a mission to make lives healthier and happier. Here at Revital, we understand how important your everyday habits, diet and lifestyle choices are to your health. Our vision is not about creating a ‘new you’, but to help you be the best you can possibly be. We have over 30 years of experience delivering on this vision and look forward to the next 30.


Contact info

3.3

Average

TrustScore 3.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.3

All reviews

(6,313)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top notch products

Top notch products, and brilliant customer service which I've only needed once, getting myself confused with an order (ha ha)

7 July 2025
Rated 5 out of 5 stars

I used to buy from the revital shop in…

I used to buy from the revital shop in Oxford until it closed many years ago and was very happy find that they had an online store.
They offer a variety of health care products and are always on standby should you need advice.
I will definitely continue to give my support.

7 July 2025
Rated 5 out of 5 stars

Uneventful transaction

It was just a small, well packed parcel which came on time and intact. I was pleased but it was just a standard transaction which does not merit a full blown review!

3 June 2025
Rated 3 out of 5 stars

It’s fine. The health industry is a scam.

The actual service is good and they seem to offer a good range of products. I have only ever ordered vitamins so I cannot comment on the standard of the other items they offer.
As a nurse, my gripe is, what I have with all health stores is the use of the term “superfood”. What is a superfood? Anything you want. It’s a marketing term to get you to buy something.
The second gripe is the “detox” section which is very dangerous and actually very unhealthy and misleading. Your liver and kidneys detox themselves! You can seriously damage your liver and kidneys by doing just ONE “detox”. Just drink more water if you are feeling lethargic etc that’s probably what your problem is.
And these two irritants are to do with the entire “health” industry really, not just specific to revital but I hope I can helps even one person reading this not to give into weird capitalistic buzz words that at best do nothing and at worse harm your health.

5 June 2025
Rated 2 out of 5 stars

Have not received package I ordered…

Have not received package I ordered 20june had email saying due to weather being hot they have not sent it

3 June 2025
Revital logo

Reply from Revital

We’re really sorry your order hasn’t arrived yet — that’s understandably frustrating. In some cases, we delay dispatch of heat-sensitive products to protect their quality, but we should have communicated more clearly.

Please contact us at info@revital.com or call 0208 845 4118 (Mon–Fri, 10am–4pm) and we’ll be happy to check on your order and make things right.

Rated 2 out of 5 stars

One trick pony

The prices are competitive, however, their discounts to loyal customers with repeat purchases are a joke. I don't think they fully understand how to nurture customers. If you offer customers a discount after purchase, there should not be a list of products where the loyalty discount does not apply. My advice, don't offer it at all then. It's like tangling a carrot in my face.

5 June 2025
Revital logo

Reply from Revital

Thank you for your feedback and for being a loyal customer. We’re sorry the discount experience felt frustrating — that’s not our intention. Your comments are noted and appreciated as we work to improve.

Rated 5 out of 5 stars

Easy to order & pay for products.

Easy to order & pay for products.
Delivery of goods efficient & professional.

3 June 2025
Revital logo

Reply from Revital

Thank you for your review — we’re pleased to hear the ordering and delivery experience was smooth and efficient.

Rated 1 out of 5 stars

Money taken and the waiting game begins

Looking at the other negative reviews it would appear my dealings with this company follows the same pattern. If the items you have ordered are in stock then your experience is quite positive. However woe betide you if your ordered items are out of stock - you get one confirmation email of the order then a few days later an apologetic email about a delay and "We expect your order to be despatched approximately within the week." More chance of Hell freezing over. The phone number given is never answered and emails are ignored.
Luckily I clawed my money back through Paypal - going forward indeed Caveat Emptor

9 June 2025
Unprompted review
Revital logo

Reply from Revital

We're very sorry to hear about your experience — it clearly fell below the standard we aim to deliver. We understand how frustrating delays and lack of communication can be, and we take this feedback seriously.

If you're open to it, please email us at info@revital.com or call 0208 845 4118 (Mon–Fri, 10am–4pm) so we can investigate what went wrong and improve.

Rated 1 out of 5 stars

Never received my items and was ignored by company

Item was never dispatched and when I reached out to the company they didn't respond.

16 June 2025
Unprompted review
Revital logo

Reply from Revital

We're very sorry to hear about your experience — it clearly fell below the standard we aim to deliver. We understand how frustrating delays and lack of communication can be, and we take this feedback seriously.

If you're open to it, please email us at info@revital.com or call 0208 845 4118 (Mon–Fri, 10am–4pm) so we can investigate what went wrong and improve.

Rated 1 out of 5 stars

Out of pocket, no delivery and no response from Revital

I knew I would not be home for delivery, so I selected one of the given options for collection. I received an email to say it had been delivered but when I went to the place, I was told that they did not accept delivery from Royal Mail. Royal Mail's photo of the delivery did not match the location I went to. This was over a week ago and I still do not know where the parcel is, other than I do not have it. I have not been able to get through on the phone as there is no answer, and there has been no response to my emails. I have paid for items which I have not received and there seems to be no way of getting a response or my money back. Needless to say, I will never again order from this company

29 May 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable. Awful customer service.

My order was very significantly delayed, it should have arrived in a few days. I eventually received it, weeks late, but it was a subscription, and I still haven't received the next order, and nor can I find out when it might arrive. I have tried phoning, but repeatedly was cut off, so I sent an email, but, a week later have still not received any response.

6 May 2025
Rated 5 out of 5 stars

Good website

Good website, providing a great deal of information on the products.
Their courier delivered the package on time and in good condition.

4 April 2025

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