Initially, I had difficulty placing an order and Ruffa from customer service was most helpful. My order arrived about a week later and one part was wrong. Ruffa again expedited my receiving the correc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received the product in a timely manner and I’m very satisfied with it. The dimmer knob and switch plate that I ordered is beautiful and really well made. I placed another order after. The customer... See more
Company replied
I can’t say enough great things about the customer service and the products. Every question is answered so quickly and so helpful. Truly above & beyond service, which is very impressive to still see i... See more
Company replied
When I needed help ordering, customer service helped me over the phone and made sure everything was correct. Their products are not just beautiful they are quality items! Have not used them yet w... See more
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Company details
- Lighting Store
- Decoration and Interior Design Store
- Interior Designer
- Lighting Manufacturer
- Lighting Wholesaler
Written by the company
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations. Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Contact info
Miami, United States
- +1 (786) 269-2675
- help@residencesupply.com
- www.residencesupply.com
4.2
Great
630 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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David Altamirano-Great Customer Service
David Altamirano helped all the way for several months in processing our refund/claim with them. He's absolutely responsive, patient and helpful.
Although the products and timing didn't work for us, we can tell that those are high quality items. If in the future we will need hardware again, we will be glad to check their inventory first.
29 June 2026
Unprompted review
Reply from Residence Supply
Hi Cat,
Thank you so much for taking the time to share your experience. We truly appreciate your patience throughout the refund and claims process.
We're especially grateful for your kind words about David. We'll be sure to share your feedback with him — we're certain it will mean a great deal. Providing responsive, patient, and attentive support is exactly what we strive for, and we're glad David was able to be there for you every step of the way.
While we're sorry that the products and timing ultimately weren't the right fit for your project, we're grateful for your recognition of their quality. Hearing that you'd consider Residence Supply again for future hardware needs means a lot to us.
Thank you again for your trust and support. We hope to have the opportunity to work with you again in the future.
Sincerely,
Residence Supply
Mostly amazing products at a fair price…
Mostly amazing products at a fair price and the one time I had an issue David Altamirano at costumer service was incredibly helpful.
🙏
30 June 2026
Unprompted review
Reply from Residence Supply
Hi Sebastian,
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear you’re enjoying our products and that you feel they offer great value. We’re especially glad David was able to assist when you needed help. We’ll be sure to pass along your kind words to him — we know he’ll really appreciate them.
Thank you again for your support and for choosing Residence Supply. We look forward to serving you again in the future.
Sincerely,
Residence Supply
Reply from Residence Supply
Hi Laurie,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you love the products and appreciate their design. Creating beautiful, high-quality pieces that elevate every space is what we strive for, and your kind words truly mean a lot to us.
Sincerely,
Residence Supply
I couldn’t be more pleased with my…
I couldn’t be more pleased with my experience with Residence Supply. What started as a stressful situation was completely turned around thanks to the outstanding customer service I received from David Altamirano.
David was patient, knowledgeable, and responsive throughout the entire process. He walked me through every step, took the time to work directly with my electrician to troubleshoot the issue, and helped us find a solution that worked perfectly. It’s rare to find someone who is so invested in making sure a customer is completely satisfied.
The level of service I received gave me complete confidence in both David and Residence Supply. I absolutely love the final result and will not hesitate to recommend this company to my friends and family. Thank you again, David, for going above and beyond—it truly made all the difference!
29 June 2026
Unprompted review
Reply from Residence Supply
Hi Will,
Wow—thank you so much for your incredibly kind and thoughtful review. It truly means the world to us.
We're especially grateful for your recognition of David. We'll be sure to share your kind words with him, as we know they'll mean a great deal. Taking the time to work closely with both you and your electrician to find the right solution is exactly the level of care we strive to provide, and we're delighted to hear it made such a positive difference in your experience.
Knowing that we were able to turn a stressful situation into a positive one is incredibly rewarding. Your confidence in our team, your recommendation to friends and family, and your satisfaction with the final result are the highest compliments we could receive.
Thank you again for your trust, your patience, and for choosing Residence Supply. We’re honored to have been part of your project and look forward to serving you again in the future.
Sincerely,
Residence Supply
Great quality product and customer…
Great quality product and customer service.
19 June 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both the quality of our products and the customer service you received.
Providing exceptional products alongside dependable support is what we strive for every day, so your feedback truly means a lot to our team.
Thank you again for choosing Residence Supply. We sincerely appreciate your support.
Sincerely,
Residence Supply
We are very satisfied with the…
We are very satisfied with the aesthetics and functionality of the Zuru Floor to Ceiling Lamp. It really elevated the appearance in our stairwell.
22 May 2026
Unprompted review
Reply from Residence Supply
Hi Caroline,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying both the aesthetics and functionality of the Zuru Floor to Ceiling Lamp.
It’s especially rewarding to know it has elevated the look of your stairwell. We love hearing how our pieces become a standout feature in our customers’ homes.
Thank you again for choosing Residence Supply. We truly appreciate your support and hope you enjoy your Zuru lamp for years to come.
Sincerely,
Residence Supply
Scam Alert
This company is a huge dropshipping scam. They act like their products are produced in USA however they sell products directly from aliexpress and other dropshipping adresses with inflated prices to make them look good quality. Most photos are ai created, not even the actual items. You can find most of these products directly from source which will be way cheaper and way better customer service. Currently I am still waiting for an order to arrive after 2 months! 2 months!!!. They created an UPS label just to shut me up, they say item is in customs, what a big lie! It has been more than 1 week since they created a label, customs never take this long. I can not get a refund, I can not do anything, I can`t even return it if I ever receive it, they have crazy predatory terms, never ever trust this company, you can see how many complaints they have on Better Business Bureau. Stay Away!
29 June 2026
Unprompted review
Reply from Residence Supply
Hi there,
We sincerely apologize for the frustration and inconvenience this delay has caused. We completely understand how concerning it is to wait for an order without seeing new tracking updates, and we regret that this has affected your experience with us.
In this case, your order was shipped from one of our overseas warehouses. Once a package has passed local customs clearance, the tracking number will begin showing new updates as it moves through the domestic courier network. We understand that the wait can be frustrating, and we appreciate your patience during this process.
We have also requested your order number so that we can reach out to you directly and offer compensation for the inconvenience caused by the delay. We genuinely want to make this right for you and work toward a resolution that leaves you satisfied.
Please share your order details with us so we can review your case further and assist you as quickly as possible.
Sincerely,
Residence Supply
The company made good on an item that…
The company made good on an item that broke after only a few months of use. First, I had to go back and forth emailing photos and videos to prove it was broken but they sent a free replacement via mail.
20 May 2026
Unprompted review
Reply from Residence Supply
Hi Derryl,
Thank you for taking the time to share your experience. We appreciate your honest feedback.
We're sorry that one of your items experienced an issue after a few months of use. While we understand that providing photos and videos can take a little extra time, they do help our team identify the cause of the issue and ensure we provide the correct solution as quickly as possible.
We're glad we were able to send you a replacement at no cost and get everything resolved. Thank you for your patience and for giving us the opportunity to make things right.
Sincerely,
Residence Supply
The brass switches have been a great…
The brass switches have been a great addition to complete the Mahogany paneling and were delivered on time as promised.
27 June 2026
Unprompted review
Reply from Residence Supply
Hi Mitchell,
Thank you so much for your wonderful review! We’re thrilled to hear that the brass switches were the perfect finishing touch for your mahogany paneling. That combination sounds absolutely stunning.
We’re also glad your order arrived on time as promised. Knowing everything came together just as you envisioned means a lot to us.
Thank you again for choosing Residence Supply. We truly appreciate your support.
Sincerely,
Residence Supply
Reply from Residence Supply
Hi Barbara,
Thank you so much for your kind words! We’re thrilled to hear you’re loving the knobs.
It’s amazing how the right hardware can completely transform a space, and we’re so glad they were the perfect choice for your project.
Thank you again for choosing Residence Supply. We truly appreciate your support!
Sincerely,
Residence Supply
The chandelier we received is one of…
The chandelier we received is one of the most beautiful things in our home! Service was fabulous, quality is incredible, and the beauty unbelievable!
21 May 2026
Unprompted review
Reply from Residence Supply
Hi Mark,
Thank you so much for such an incredible review! We're absolutely delighted to hear that your chandelier has become one of the most beautiful features in your home.
It means so much to know that you were happy with both the quality of the piece and the service you received. Creating products that make a lasting impression while providing a great customer experience is exactly what we strive for.
Thank you again for choosing Residence Supply. We truly appreciate your support and hope you enjoy your chandelier for many years to come.
Sincerely,
Residence Supply
Overall a good experience
Overall a good experience. Several of our items were backordered and took a while to get to us, but the staff were fairly communicative throughout. We also had one switch arrive broken. The replacement process was a little bumpy, but we got it figured out.
23 June 2026
Unprompted review
Reply from Residence Supply
Hi James,
Thank you for taking the time to share your experience. We’re glad to hear that, overall, you had a positive experience with us.
We understand that the backordered items and the broken switch were not ideal, and we appreciate your patience throughout the process. While we’re happy our team was able to keep you informed along the way and ultimately resolve the replacement, we recognize there is always room for improvement.
Thank you for your understanding and for working through those challenges with us. We truly appreciate your support and the opportunity to be part of your project.
Sincerely,
Residence Supply
Top Tier
No only did support answer my question fast about a product I was interested in, but then when it came I was extremely happy with it.
2 June 2026
Unprompted review
Reply from Residence Supply
Hi David,
Thank you so much for your kind feedback! We’re delighted to hear that our team was able to answer your questions quickly and help you feel confident in your purchase.
Even better, we’re thrilled to know that when the product arrived, it exceeded your expectations. There’s nothing better than seeing a product in person and loving it just as much as you hoped you would.
Thank you again for choosing Residence Supply. We truly appreciate your support.
Sincerely,
Residence Supply
Customer service and material quality…
Customer service and material quality is suberb. We had one 'quality-issue' which RS responded to with a satisfactory solution.
2 June 2026
Unprompted review
Reply from Residence Supply
Hi River,
Thank you so much for your thoughtful review. We’re thrilled to hear that both our customer service and material quality met your expectations.
While we never like hearing that a quality issue occurred, we’re glad our team was able to address it and provide a satisfactory resolution. Standing behind our products and supporting our customers is something we take great pride in.
We truly appreciate your support and are grateful you chose Residence Supply.
Sincerely,
Residence Supply
Reply from Residence Supply
Hi Marcia,
Thank you so much for your kind words! We’re delighted to hear that you enjoyed working with us.
Providing a great experience for our customers is always our goal, so feedback like this truly means a lot to our team.
Thank you again for choosing Residence Supply. We appreciate your support and look forward to working with you again in the future.
Sincerely,
Residence Supply
Good customer service but shipping is…
Good customer service but shipping is terrible.
1 June 2026
Unprompted review
Reply from Residence Supply
Hi Katharine,
Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive experience with our customer service team and that they were able to assist you.
We’re sorry to hear that the shipping experience did not meet your expectations. We understand how frustrating delays can be and sincerely apologize for the inconvenience. While we do our best to ensure orders are processed promptly, there are times when delays occur during transit that are outside of our control.
We truly appreciate your patience and your honest feedback, as it helps us continue improving the overall customer experience.
Sincerely,
Residence Supply
Absolutely fans of this company and…
Absolutely fans of this company and their products. We’ve purchased their switches many times and are pleased with them. Their customer service is amazing too. They’re always there to assist.
19 June 2026
Unprompted review
Reply from Residence Supply
Hi Alessandra,
Wow — thank you so much for your kind words and continued support! Hearing that you’re such fans of both our products and our team truly means the world to us.
We’re honored that you’ve chosen our switches for multiple projects and that they’ve continued to meet your expectations. And knowing that our customer service has been there whenever you needed assistance is exactly the kind of experience we strive to provide.
Thank you again for your trust, loyalty, and support. We’re grateful to have customers like you and look forward to serving you for many years to come.
Sincerely,
Residence Supply
Exceptional Service (5++) Rating
Exceptional Service (5++) Rating: After several burst pipes on multiple floors and subsequent renovations, I purchased single brass and multi-gang custom toggles switches from Residence Supply. Although these switches add polished cohesion throughout my home and always receive immediate callouts from vendors, repair crews and guests alike, it was the customer service I received when a toggle switch snapped that I have appreciated the most.
My issue with the switch was immediately addressed by a human customer service representative (thank you David!) without having to engage through a chain of AI bots or time-consuming phone tree. WITHIN 1 HOUR my case was escalated through appropriate channels, the shipping process commenced AND I was kept informed every step of the way through email messaging.
As I have come across many issues, both in shipping and performance concerns, in the last year and a half of renovations, I have a very wide and multi-variate field of comparison.
Beyond impressed with David, the focused customer service and speedy turnaround. Amazing Job from RS Team and I would highly recommend purchase from this company--not only for the beautiful upgrade to your home from their products--but also the knowledge that when things skew a little sideways you are seamlessly, without hassle, efficiently supported by their team and work ethic in making it right.
19 June 2026
Unprompted review
Reply from Residence Supply
Hi Tonja,
Wow — thank you for taking the time to share such an incredibly thoughtful review. We’re truly honored by your kind words and grateful that you chose Residence Supply during such a significant renovation journey.
It’s wonderful to hear that our brass switches and custom multi-gang toggles have brought a sense of cohesion to your home and continue to receive compliments from guests, contractors, and vendors alike. Knowing our products have become a standout detail in your space means a great deal to us.
We’re especially touched by your recognition of David and the support you received when the toggle switch issue occurred. Providing prompt, human-centered service is something we care deeply about, and we’re thrilled to hear that your concern was addressed quickly, efficiently, and with clear communication throughout the process. We’ll be sure to share your feedback with David and the rest of the team.
Your comments about the importance of support when things don’t go as planned resonate strongly with us. While we always strive for perfection, what matters most is how we respond when challenges arise, and we’re grateful for the opportunity to make things right for you.
Thank you again for your trust, recommendation, and support. Reviews like yours inspire our entire team and remind us why we do what we do.
Sincerely,
Residence Supply
Package arrived in good condition
Package arrived in good condition. This was my second order and i continue to be very happy with the product. The first order i had i had to utilize customer service and that was also a great experience.
8 May 2026
Unprompted review
Reply from Residence Supply
Hi Kendall,
Thank you so much for your continued support! It means a lot to us that this was your second order and that you continue to be happy with our products.
We’re glad to hear your package arrived in good condition and that your previous experience with our customer service team was a positive one as well. Creating great products is important, but providing dependable support when our customers need it is just as important to us.
Thank you again for choosing Residence Supply. We truly appreciate your trust and look forward to serving you again in the future.
Sincerely,
Residence Supply
Quick delivery and easy installation
Quick delivery and easy installation
11 June 2026
Unprompted review
Reply from Residence Supply
Hi Ty,
Thank you so much for your review! We’re delighted to hear that your order arrived quickly and that the installation process was easy and straightforward.
We know how important a smooth experience is from delivery to installation, so it’s wonderful to hear everything went well.
Thank you again for choosing Residence Supply. We truly appreciate your support.
Sincerely,
Residence Supply
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