This business is absolutely fantastic. Great website, clear guide and brilliantly packaged. Jenny couldn’t have been more accommodating. Who knew I had three different Edinburgh Crystal designs in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nice to know that at least some items can still be purchased, accidentally dropped a pasta bowl on the floor.”.replacing peices” too the rescue, my then 4 person set became a 6 person set, (family gro... See more
Company replied
Brilliant company! I’ve been searching everywhere to get some additional pieces for my Denby dinner service. Since going into administration everywhere was sold out, until I found Replacing Pieces. L... See more
Company replied
Online ordering time to arrival of goods was swift and efficient. It was beautifully packaged, so there was absolutely no way anything was going to be broken! So happy to have some more pieces of our... See more
Company replied
Company details
Written by the company
A Replacement Tableware Company For Discontinued China, Crystal & Cutlery Based In Essex, UK
Contact info
Unit 7 Broomshawbury Farm, CM22 7JY, Hatfield Broad Oak, United Kingdom
- 01371398002
- contact@replacingpieces.com
- www.replacingpieces.com
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service with super quick…
Excellent service with super quick delivery Would recommend
19 April 2026
Reply from ReplacingPieces
Thank you for your order & feedback!
Great service
I signed up to be notified when the pieces I wanted came in - and the company got back to me much later when they had them in stock. I was very happy to make my set complete again. The items were very well wrapped, quickly despatched and were in first class condition. Happy to recommend.
17 April 2026
Reply from ReplacingPieces
Thank you for your order & feedback!
Reply from ReplacingPieces
Thank you for your order & feedback!
Reply from ReplacingPieces
Thank you for your order & feedback!
Reply from ReplacingPieces
Thank you for your order & feedback!
Reply from ReplacingPieces
Thank you for your order & feedback!
Perfect match
Replacement piece arrived in a timely manner, and well packaged.
It was a perfect match.
Would not hesitate to recommend this company.
25 March 2026
Reply from ReplacingPieces
Thank you for your order & feedback!
As expected
20 March 2026
Would recommend
Would recommend. Easy to find the item I wanted, arrived promptly and well packaged
18 March 2026
Reply from ReplacingPieces
Thank you for your order & feedback!
Absolutely delighted
I have my denby daybreak dinner service for forty years. Needless to say, over the years there have been a few breakages. I never thought it possible to replace those items as it is so old, however, I received my order and am delighted. Packing was perfect for an overseas order. Thank you.
28 February 2026
Reply from ReplacingPieces
Thank you for your order & feedback!
Although the item was not what I…
Although the item was not what I expected, it arrived promptly and the item was easy to return with the refund arriving promptly.
28 February 2026
Reply from ReplacingPieces
Thank you for your feedback!
This was to replace a piece which was…
This was to replace a piece which was accidentally smashed. It was amazing to find a replacement which was safely delivered in such good condition.
19 February 2026
Reply from ReplacingPieces
Thank you for your order & feedback!
Packed very well.
Experience was great. Received the coffeepot in excellent condition and extremely fast. The Atlantic Ocean was no problem!
24 February 2026
Reply from ReplacingPieces
Thank you for you your order & feedback!
I now have a new kitchen and wished to save my service. Thankyou
I now have a new kitchen. I have always love my Denby but things got broken. I have had the design for many years. Maplewood
23 February 2026
Reply from ReplacingPieces
Thank you for your order & feedback!
Great service from Jenny that was both…
Great service from Jenny that was both friendly and helpful.
Very fast email responses - extremely quick to accommodate my request around collection dates and made the payment within 30 minutes of me providing account details
26 February 2026
Unprompted review
Reply from ReplacingPieces
Thank you for selling your lovely china to us, we hope to find some great homes for it!
Well-resourced site
I had clumsily broken a cup from a set that has sentimental memories. I found the site easy to use, with a good search facility and a wide range of products. My item was well-packaged and safely delivered.
16 February 2026
Reply from ReplacingPieces
Thank you for your order & feedback!
Rita
Quick delivery, well packaged. Lovely platter to add to my collection. Now on the hunt for more pieces.
2 February 2026
Reply from ReplacingPieces
Thank you for your order & feedback!
Good quality pieces on time
I was looking to complete my set and found Replacing Pieces very good for this
26 January 2026
Reply from ReplacingPieces
Thank you for your order & feedback!
The items were just as described and…
The items were just as described and customer services were responsive and helpful.
1 February 2026
Reply from ReplacingPieces
Thank you for your order & feedback!
Beautifully packaged
Online ordering time to arrival of goods was swift and efficient. It was beautifully packaged, so there was absolutely no way anything was going to be broken!
So happy to have some more pieces of our beloved crockery set.
27 January 2026
Reply from ReplacingPieces
Thank you for your order & feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.