Replaceyourplates Reviews 

213
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

The bowl I ordered arrived chipped. I'm fairly convinced it wasn't chipped in transit. It took ages for the seller to send the replacement. At no point did the seller apologise for the inconvenience.... See more

Rated 5 out of 5 stars

Fantastic experience, earning 5 stars! I was hesitant due to mixed reviews (3.6 average when I checked), but ordered replacement plates for my favourite set. Shipping to the Channel Islands was dela... See more

Rated 5 out of 5 stars

I recently purchased from REPLACE YOUR PLATES several Lucerne dinner plates to make a complete set. I ordered online and was given a delivery date. Sure enough the plates arrived on the said time, bot... See more

Rated 5 out of 5 stars

I found Replaceyourplates by chance and searched their site to replace some favourite coffee cups that had got broken...and there they were, so I ordered them and they arrived promptly, well packed an... See more

Company details

Information provided by various external sources

Discontinued Replacement CHINAMATCHERS in Duchess Colclough Broadhurst Meakin Royal Albert Noritake wessex collection


Contact info

3.9

Great

TrustScore 4 out of 5

213 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(213)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Plates came very well packed and were in excellent condition.
The pattern is very hard to source in the UK, so I was very pleased to find them via this site.

27 February 2019
Unprompted review
Rated 1 out of 5 stars

appalling service.

I ordered three bowls before Xmas but they never came. I was told they had contacted the courier but nothing happened . Then they said they had found three more bowls but they have never arrived and no apology or explanation nor any refund. Absolutely dreadful service.
Update. The bowls have finally arrived. There seems to have been problems with the courier service and e-mails.

20 February 2019
Unprompted review
Rated 1 out of 5 stars

Don't bother ordering

Ordered 4 bowls from this company in mid December 18 - never arrived. Despite asking for a refund, I'm still waiting. Owner uses the excuse that the couriers are really bad, and that the business is not responsible once the item leaves them. Wrong - they have a duty to use a courier/carrier that they trust. It's obvious that they have a problem with the courier,
but they still use them? Still waiting on my refund..............

8 February 2019
Unprompted review
Replaceyourplates logo

Reply from Replaceyourplates

hi parcel was posted to the highlands and have not arrived i did a refund this morning back to the customers card which will take approx 7 to 10 working days and some areas the couriers can be bad and i did say if they are retured i will let them know

Rated 5 out of 5 stars

Great sale

Great sale. Would recommend to all. Fast delivery. Thank you for such a quick service.

17 September 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service asked them to find me…

Excellent service asked them to find me an replacent lid for my teapot which they happily did for me and was found with in the week highly recommend to anyone wanting replacement piece of dinner wear

17 September 2018
Unprompted review
Rated 1 out of 5 stars

Awful service

Awful service. Ordered one replacement dish which didn't arrive although my Master card had been debited. Phoned them and they said they would send another which didn't arrive.Phoned 3 more times and was told one would be sent. On the last phone call was told to keep the plates if they arrived and my card account would be credited with original amount in view of problems. Have still not received the supposedly sent dish and neither have I received a refund. Worst company I have ever dealt with and would advise not to touch with a bargepole.

17 September 2018
Unprompted review
Replaceyourplates logo

Reply from Replaceyourplates

Thankyou for your review item was sent small parcel not delivered and a refund has been given back from us it says 5-10 working days to appear on account once the item is posted its out of our hands but you have been refunded your £10 back to you card have sent a copy of the receipt to you aswell
Thankyou and kind regards

Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the service. I got exactly what I wanted, the articles arrived very promptly, packed carefully. The price was good. I'll go back to them again, easily.

15 September 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Delighted to find some Wedgwood mugs and bowls to match a 25 year old service we still use every day. Quality excellent as described.

7 September 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service!
Ordered a Denby dinner plate and it was despatched promptly, arriving 4 days later, unfortunately in bits! I emailed a photo of the damaged item and a replacement was sent without delay, arriving today in excellent condition. Would definitely recommend and would use in future!

5 September 2018
Unprompted review

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