Jeremie was awesome! So prompt and patient with my numerous questions and in all respects! The process - having to wire money - was my first time ever! So being unfamiliar was the process was a lit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jeremie at Rental Escapes was so helpful and patient in finding a villa that suited our needs. They have villas all over the world and when we chose the Caribbean he sent us several suitable selectio... See more
Company replied
Laura at Rental Escapes was a pleasure to work with. She was super responsive and knowledgeable; an expert in the Casa De Campo area. Once the booking was made, the rest of the RE team including conci... See more
Company replied
Ann is our Bachelorette HERO!!!!! When I started looking at Villas I found one that we all fell in love with. I talked to two different agencies before finding Rental Escapes and they previously told... See more
Company replied
Company details
Written by the company
Escape with one of our luxury vacations and villa rentals, and retreat into your personal haven. Allow Rental Escapes to provide your tailor-made luxury experience.
Contact info
416 Boul. de Maisonneuve Ouest suite 500, H3A 1L2, Montreal, Canada
- 1-514-360-2529
- info@rentalescapes.com
- www.rentalescapes.com
4.9
Excellent
438 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional and helpful!
17 April 2025
Reply from Rental Escapes - Luxury Villa Rentals
Thank you for your kind feedback! We're so glad to hear you found our team professional and helpful—it's always our goal to make your experience as smooth and enjoyable as possible.
Our stay was amazing
Our stay was amazing. This house was gorgeous and the pictures don’t do justice.
Gio is so knowledgeable and responsive.
Rose, the housekeeper cleaned so well, we didn’t want to touch anything.
The outdoor shower was invigorating. I can’t wait to return.
7 April 2025
Unprompted review
Reply from Rental Escapes - Luxury Villa Rentals
Thank you so much for your wonderful review! We're thrilled to hear that you had such an amazing stay and that the home exceeded your expectations—it really is a special place, and we’re so glad the photos couldn’t capture it all!
Gio will be so pleased to hear your kind words. And we’ll be sure to pass your compliments along to Rose as well; she takes great pride in making sure everything is spotless and welcoming.
Great service and attention to detail!
4 April 2025
Reply from Rental Escapes - Luxury Villa Rentals
We're so glad you enjoyed the great service and attention to detail—our team takes pride in creating exceptional experiences for our guests. We hope to welcome you back again soon!
Reply from Rental Escapes - Luxury Villa Rentals
Thank you so much for your kind words! We couldn’t agree more—Amanda is the best! We’re thrilled she was able to help you find the perfect villa, and we’re so happy you had a great experience.
Reply from Rental Escapes - Luxury Villa Rentals
Thank you so much for your kind words! We're thrilled to hear that Erin was able to provide you with the patience and information you needed. We’re lucky to have her on our team, and we’re glad she made your experience with us even better.
Erin was great and patient.
2 April 2025
Reply from Rental Escapes - Luxury Villa Rentals
We’re so glad to hear that Erin was able to assist you with patience and care. She truly strives to provide the best experience possible, and we’re happy to know she made a positive impact. If you need anything else, don’t hesitate to reach out—we’re here to help!
Fantastic booking experience
Steph P is an absolute wizard. She finds the hidden gems even when you think there can't be anything left for 18 pax! She's extremely responsive and thorough. Thanks, Steph!
31 March 2025
Reply from Rental Escapes - Luxury Villa Rentals
Wow, thank you so much for the glowing review! We're beyond happy to hear that Steph was able to work her magic and find the perfect hidden gems for your group! She truly goes above and beyond, and we’re so glad she made your experience unforgettable. We’ll be sure to pass along your thanks to her. If you ever need help with future plans, don’t hesitate to reach out—we’d love to assist you again!
Andrea Ducharme was excellent and…
Andrea Ducharme was excellent and responsive. Clarity with regard to rates and demand of property. I look fwd to using other services pursuant to the confidence she created through rental process…
2 April 2025
Reply from Rental Escapes - Luxury Villa Rentals
We're thrilled to hear that Andrea Ducharme was able to provide you with clear and responsive service throughout the rental process. It’s fantastic to know that her professionalism and attention to detail gave you the confidence you needed. We look forward to assisting you with any future needs and are excited to continue working with you!
Sam Olson of Rental Escapes was…
Sam Olson of Rental Escapes was extremely professional and responsive. This is the second year that we've worked with her on an international travel. We look forward to working with her and Rental Escapes for our next adventure!
28 March 2025
Reply from Rental Escapes - Luxury Villa Rentals
Thank you so much for your wonderful feedback! We’re thrilled to hear that Sam Olson was able to assist you once again with your international travels. It’s always a pleasure to work with returning clients, and we’re so glad to have been part of your journey for the second year in a row. We’re looking forward to helping you plan your next adventure and ensuring it’s just as amazing as the last.
Tania Lee has made the process of…
Tania Lee has made the process of finding the perfect Villa for my very discerning clients so easy! I highly recommend Tania and Rental Escapes!
27 March 2025
Reply from Rental Escapes - Luxury Villa Rentals
Thank you so much for your kind words! We’re so glad to hear that Tania Lee made finding the perfect villa for your clients such an easy and enjoyable process. Tania truly goes above and beyond to ensure every detail is taken care of, and it’s wonderful to know she met your high standards. We appreciate your recommendation and look forward to working with you and your clients again soon!
Reply from Rental Escapes - Luxury Villa Rentals
We're so glad to hear that Deane has been helpful in meeting your needs. We truly appreciate you taking the time to share your experience. I
Excellent villa rental
Excellent villa rental. Keith and Marina were so helpful in arranging activities and a private chef. I would highly recommend booking with them for group vacations. Local contact was also extremely helpful with all last minutes requests that made vacation stress free. I will definitely book again
16 March 2025
Unprompted review
Reply from Rental Escapes - Luxury Villa Rentals
Thank you so much for your fantastic feedback! We're thrilled to hear that Keith and Marina were able to help make your villa rental experience so seamless, and that the activities and private chef were a hit! It's also wonderful to know that our local contact was there to assist with last-minute requests and helped make your vacation stress-free. We truly appreciate your recommendation and look forward to helping you plan your next group vacation. We can’t wait to welcome you back!
Great Service led to a Great Villa Experience
Great experience working with Keith & Ruby. Keith was responsive and diligent in finding a suitable villa for my client. And Ruby was very responsive and easy to collaborate with, which was necessary, as we had a very robust itinerary to pull together in a very short period of time! My client & her group loved every detail!
11 January 2025
Unprompted review
Reply from Rental Escapes - Luxury Villa Rentals
We’re so glad to hear that Keith and Ruby were able to provide the responsive and diligent service needed to pull together the perfect villa and itinerary for your client. It’s wonderful to know that every detail was loved by your client and her group! We truly appreciate your feedback and look forward to working with you again to create more amazing experiences.
Customer Service
Levi was awesome. I told him exactly what I was looking for and he delivered, quickly and within my budget. Customer service seems non-existent in these times, so when you receive great service, it's definitely worth telling. I will use Rental Escapes again as long as I can work with Levi!!
11 March 2025
Reply from Rental Escapes - Luxury Villa Rentals
Thank you so much for your amazing feedback! We're thrilled to hear that Levi was able to deliver exactly what you were looking for so quickly and within your budget. We agree—great customer service is hard to come by, and we're so glad Levi was able to provide that exceptional experience for you. We look forward to working with you again and will be sure to have Levi ready to assist with your future bookings.
Took a long time to answer
Took a long time to answer. Concierge is the same. About a month to try to book a house.
11 March 2025
Reply from Rental Escapes - Luxury Villa Rentals
Thank you for sharing your feedback. We sincerely apologize for the delays you experienced in both the booking process and with the concierge service. We understand how important timely responses are, and we truly appreciate your patience. Please know that we're taking your comments seriously and will work to improve our response times going forward. We value your business and hope to have the opportunity to provide a smoother experience for you in the future.
Good
Good, So Far!
Service has been great, I just wished all payment options were explained to me ahead of time. I am a proactive person so it was upsetting to hear AFTER I made my payment that I was able to use my credit card over wire/cash.
26 February 2025
Reply from Rental Escapes - Luxury Villa Rentals
We’re glad to hear that your experience has been great overall. We sincerely apologize for any confusion regarding the payment options. We completely understand how important it is to have all information upfront, and we’re sorry for any frustration caused by not having those details shared earlier. Your input is valuable, and we’ll make sure to communicate payment options more clearly in the future. We appreciate your understanding and are here to assist with any further questions you may have.
Planning and researching homes for family vacation
Erin understood all our requirements for a house, staff and amenities. The added bonus is the house has access to a nearby resort. Erin was very responsive anytime we had questions. She continued to communicate quickly through this process and we now have a signed rental contract for our Family Vacation.
4 March 2025
Reply from Rental Escapes - Luxury Villa Rentals
Thank you so much for your kind words! We’re thrilled to hear that Erin was able to understand all your requirements and help you find the perfect house for your family vacation. It’s great to know that the added bonus of resort access made the experience even better. We’re also happy to hear that Erin was responsive and kept the communication flowing smoothly throughout the process. We hope your family vacation is fantastic, and we look forward to assisting you again in the future!
Booking with Rental Escapes is always a…
Booking with Rental Escapes is always a pleasure! This will be our third family vacation with Rental Escapes and the team always makes things easy. They offer beautiful villa options, they provide great communication and onsite support.
13 March 2025
Reply from Rental Escapes - Luxury Villa Rentals
Thank you so much for your continued trust and kind words! We're beyond thrilled to hear that this is your third family vacation with Rental Escapes, and we’re so happy to know that our team continues to make the process easy and enjoyable for you. It’s always a pleasure to help find beautiful villa options and provide great communication and onsite support. We look forward to helping you create many more unforgettable memories on your future vacations!
Amanda Singer is Top Notch…
Amanda Singer made the process seamless for my clients. She is very knowledgable, patient and organized. It’s been a great experience.
6 March 2025
Reply from Rental Escapes - Luxury Villa Rentals
We're thrilled to hear that your experience with Rental Escapes has been such a positive one.
Amanda Singer is a true professional, and we’re so glad to know her knowledge, patience, and organization made the process seamless for you and your clients. She takes great pride in delivering exceptional service, and your feedback means a great deal to her—and to all of us.
Keith was extremely knowledgeable and…
Keith was extremely knowledgeable and very helpful in recommending the best villa for our family. He always responded immediately when asked any questions. He made the process of choosing our next vacation very stress free.
4 March 2025
Reply from Rental Escapes - Luxury Villa Rentals
Thank you so much for your thoughtful feedback! We’re thrilled to hear that Keith’s knowledge and responsiveness helped make choosing the perfect villa for your family a stress-free experience.
Keith takes great pride in providing personalized recommendations and timely support, and your kind words truly mean a lot to him and the entire Rental Escapes team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.