Poor customer service. Poor quality control. The customer service from this company is shockingly bad. They show no loyalty to their customers whatsoever and no help either. My recent repeat purchase... See more
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Ren Skincare is a fabulous product. I have always struggled with skin problems (everything from dryness, oily skin, acne, fine lines) and Ren has eliminated those concerns. Their website is user-frien... See more
Sent me a wrong product. This can happen, as mistakes can be made. Customer care person I dealt with, called Beth, resolved the issue by sending out a replacement and said I can keep the incorrect... See more
REN Skincare is an awesome company. Their products are pretty clean and helps all my skin needs. They always ship pretty quickly and thier customer support is great. Its definitely worth trying this c... See more
3.9
Great
414 reviews
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I had an issue with my order
I had an issue with my order. I messaged REN and they resolved the problem immediately!
24 April 2023
Poor Service and website
Ordered online using a discount code which had been applied initially in checkout process. Paid via PayPal and found out after the order had been confirmed that the code had been removed. Contacted Customer service straight away, who don't reply on weekends so I was unable to cancel the order. It's stated on the website that this is possible within 15m.
Waited 2 days for a response from Ren who basically informed me that I had to open a new account, (already did this) for it to work. Explained that I had done so prior to the order and had the same information repeated.
Customer service not helpful at all. I will purchased from Facetheory in the future l.
14 April 2023
Unprompted review
Great customer service and amazing…
Great customer service and amazing products that are a staple in my skincare regime!
18 April 2023
Unprompted review
Amazing products
Amazing products, really helpful and friendly customer services. My go to company for skin care, couldn’t recommend more
14 April 2023
Unprompted review
Shady and Dodgy Company
Shady and dodgy company.
Unable to process a simple refund since November 2022.
Items have already been returned in November, have had multiple email correspondence with multiple members who keep passing the buck, and have had to personally go back and forth between my bank and this dodgy company. Have the emails to prove it.
They still owe me over 100 pounds. Have never had such an issue dealing with returns with any other company.
Avoid at all costs.
1 November 2022
Unprompted review
I bought the new serum as yet I haven't…
I bought the new serum as yet I haven't used it but I use Ren products so I'm sure it will be great.
25 March 2023
Great company to deal with
Great company to deal with. Efficient and straightforward. Speedy processing of orders, even with their free shipping option. Fantastic loyalty programme.
24 March 2023
Disappointing… usually love ren…
Disappointing… usually love ren products and was excited to try these.
Nothing exciting at all.
23 March 2023
Excellent product, fast shipping
The website is very user friendly. The products are natural and clean for the environment. The shipping is fast.
23 March 2023
Customer Service
I recently moved and my address pre-populates to my old address. I realized within ONE MINUTE of placing my order and emailed customer service immediately. I was told they could do nothing about it because by the time they read my email, my product had shipped. My product cost me $50. A little good customer service goes a very long way. I will not be repurchasing from this company.
23 March 2023
Good and quick customer service…
Good and quick customer service handling time with queries or issues. Products are clean and worth and the money. Love they have a mini collection so I can still get involved without spending big.
23 March 2023
I LOVE REN PRODUCTS.
22 March 2023
Super quick delivery
Super quick delivery - The Rose body oil is so gorgeous and makes my skin feel so smooth
22 March 2023
Advertisement great and east to order
Advertisement great and east to order, arrived within days
22 March 2023
I ordered stuff from Ren for over 250€…
I ordered stuff from Ren for over 250€ ,got 2 faulty items ,I sent emails to customer service asked to to replace or refund my faulty items and I got nothing,because I deleted my email with my order number,I had delivery documents with all details and that’s wasn’t enough,not recommended,very disappointed with customer service.
28 February 2023
Unprompted review
Delivery is always so quick and easy
Delivery is always so quick and easy. Customer service is also fantastic
22 February 2023
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