Remove My Car Reviews 

3,855
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the service to be superb, efficient, and straightforward, often praising the ease of the process from quoting to collection. Many appreciated the fair and often best prices offered, with payments typically received promptly, sometimes within hours or the next day. The staff and collection drivers were frequently described as polite, friendly, professional, and helpful, contributing to a smooth experience. However, some customers also noted issues with payment processing, experiencing delays and needing to chase for funds. A few other people also felt that quoted prices were sometimes unexpectedly reduced upon collection, despite initial guarantees. Additionally, a small portion of people mentioned problems with scheduled collections not occurring or poor communication regarding changes.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency and reliability from start to... See more

Payment

Customers consistently note positive experiences with payment, with many reviewers praising the promptness... See more

Staff

Consumers find staff to be positive, often describing them as polite, friendly, and professional, with many... See more

Price

Customers generally report positive experiences with pricing, often finding competitive quotes and fair... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the great customer service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always worth googling prices for “vehicle collection”. Remove My Car - gave the best Quote, agreed the amount and the collection of the vehicle was arranged.Payment into my bank account was duly re... See more

Rated 5 out of 5 stars

Arranged for my old Landy to be removed due to continued expenses. The process are seamless, no hassle, always kept well informed as I only had certain days available, also no hassle regards picki... See more

Company replied

Rated 5 out of 5 stars

I recently scrapped a car via the website; it could have not been easier and i got what i felt was a more than fair price. Having submitted my enquiry, i was talking by phone within an hour and a... See more

Rated 5 out of 5 stars

Twice I have had to have my car removed due to them breaking down and Remove My Car have been fantastic both times! Instant quotes, clear communication and really helpful when I had any concerns or qu... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Remove My Car is one of the leading Scrap Car Networks quoting instantly online for Scrap and Salvage vehicles. With over 10 years experience in the industry, we're here to ensure you get the very best price for your unwanted car.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(3,855)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely terrible experience

Absolutely terrible experience. This is one of the most unprofessional car collection companies I have ever dealt with. The communication was poor from start to finish, and every time I contacted them I seemed to get a different answer. Getting paid was a nightmare — I had to repeatedly chase them and constantly follow up just to receive money that should have been paid promptly in the first place.

The customer service was extremely disappointing, and it often felt like the staff had no idea what was going on. The whole process was stressful, frustrating, and a complete waste of time. I would not recommend this company to anyone looking for a reliable car collection service. There are far better companies out there that actually respect their customers and handle payments professionally.

Avoid if you value your time and expect decent customer service.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

My car was collected quickly and I was paid the price I was quoted. Great! Much better than scrapyard prices and people on Facebook. Hard to say goodbye to the car but have new car now so no longer required. Great service!

4 June 2026
Rated 5 out of 5 stars

excellent service

excellent service, phoned to say they were on the way. arrived on time. got the car to start and took it away. friendly service and paid within 24 hours. highly recommend.

2 June 2026
Rated 5 out of 5 stars

Great experience all round

Great service
Once I called them they got me booked in pretty quickly, the driver called me about 1p.m to let me know I'm the last job and he will be with me 4ish which was really helpful it meant I could pop to the shop with no concern that I'd miss him, he then called again to let me know when he was on his way
Lovely guy, advised me on my next car and was just genuinely a cheerful, decent man
Next day the money was in my account at 4.27p.m to be precise
Great service all round honestly, would absolutely use them again! Although I'm hoping I wont ever need to

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Genuine, quick approach in dealing with the removal of my car! Lovely people to deal with - immediate payment transfer! Thankyou! 👍😁

15 May 2026
Unprompted review
Rated 1 out of 5 stars

I contacted Remove my Car

I contacted Remove my Car. They offered a price - I accepted and then they ignored me for a month and told me some story about export not wanting it? I guess they never wanted it in the first place.
Is this a scam - who knows

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Nothing to worry about!!

At the start I was dubious and wanted to verify and check everything however I was proved that the company is legit and money transferred quickly along with Certificate of Destruction.

Collection:
From the date i submitted interest i was contacted within 20 minutes with a time for same day collection.
The driver attended my home slightly late however he did make contact very early on stating so. When he arrived I locked myself out so car couldn't be collected. We arranged an early morning pickup 2 days later and he came and dealt with everything quickly and efficiently. He was also very patient with me asking 100 and 1 questions.

Payment:
From the driver collecting and everything sorted. Within an hour funds were released with no issues.

Overall:
The service was fast, prompt and smooth (despite MY delay). I would definitely trust and share with others who are looking for a reliable service.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

First off the first time arranging…

First off the first time arranging collection waited all day nobody came, the second time all went smooth. Now considering my car was able to drive and in perfect condition the guy loaded it onto the van and said the payment will be processed in 24 hours. That was Friday! It's now Monday and still no payments, instead I get these rude women answering the phone telling me I should receive payment by 5pm today which is absolutely ridiculous
Avoid these idiots as I still haven't received my money

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience from Start to End

Great experience from start to end. After an immediate quote online, a date was arranged to collect my car. The communication from the gentleman collecting was excellent. He phoned to confirm he was due to arrive on time. He was professional, polite and friendly. I received the payment into my account two days later. I highly recommend 👌

7 April 2026
Unprompted review

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