My order was processed very quickly and despatched the next day, my only gripe was that as I chose the cheapest shipping option it took 2 weeks to arrive in the UK, however I chose the least expensiv... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super impressed with this service and company. Got exactly what I needed fixed. Would not hesitate to recommend them to anyone who needs repairs or help with remotes. Their customer service and c... See more
Company replied
i was looking to replace a broken remote ID8 all remotes on internet were to expensive and was not worth replacing (ceiling unit to old) found remote control world by accident on the internet to... See more
Company replied
I ordered a programmed TV remote. It took about a week for the programming until it was shipped out, which was a bit longer than I expected, but the result was worth the wait. When I had a small is... See more
Company replied
Company details
Written by the company
We specialize only in remote controls development, selling and repairs. Serving the whole of Europe since 2009. ....................................................................... Unusual atypical remotes are easy for us!! Seriously, we can create any remote control for every device, with the same functions and the same button names as original RC! .............................................................................. Thousands models of brand original remote controls in our stock. .................................................................................. We only want positive reviews and we will do everything for that. If you are not satisfied with our product, please give us a chance to solve the problem before giving us a bad rating. As manufacturers, unlike resellers, we can analyze the problem, reprogram the product, or recommend another model/type (exchange is free!). Please understand that the development and production of a compatible replacement part is much more demanding than an easy "buy-sell" business model. A replacement remote control must not only be of high quality but, most importantly, must be COMPATIBLE with the product. If your remote control is not working, it is usually because it is a wrong incomatible type, not because it is defective. ................................................................................... Do not hesitate to contact us anytime on orders@remote-control-world.eu. We answer within 24 hours. If you need an immediate answer ask our experienced technician (no chat bot) in the online chat on our website 9 a.m - 9 p.m. .............................................................................. Pls note: on Mondays we are more busy (we deal with inquiries from the weekend) and we are not able to answer emails within 24 hours as usual. It's better to ask on the online chat on Monday if you can't wait.
Contact info
Korejska 724/15, 70200, Ostrava, Czech Republic
- +420774778797
- orders@remote-control-world.eu
- www.remote-control-world.eu
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Good all around.
After receiving helpful information over their website and email, I sent in my 30-year-old broken remote control.
I perceived VAT Remote Control World as well versed, multilingual, with quick response times, a wide range of services, reasonable offerings, and professional order processing. Finally, I got back my old remote control, working fine again.
30 November 2025
Unprompted review
Reply from Remote Control World
Thank you very much for your detailed and kind review. We’re glad we could help bring your remote control back to life, and we truly appreciate your trust in our services.
Jan Klus
Vat Electronic
Am very pleased
Am very pleased. Item came quickly and is very accurate. Thank you
12 December 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind feedback! We’re delighted to hear that you’re pleased with your purchase and that the item arrived quickly and works accurately. Your satisfaction means a lot to us.
Thank you again for choosing us — we’re always here if you need any assistance!
Warm regards,
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
The company of the best customer service ever!
Despite of a "bumpy order" (partly our fault) I have to give five stars.. For some reason the remote we ordered did not work - but that is not the point I'm giving five stars. :) Solving the problem and finally fixing our original a bit disabled remote + sending a new one -this service earns five stars. And my special thanks to customer service! She was the most patient and friendliest ever! My warmest thank you to her especially!
8 December 2025
Unprompted review
Reply from Remote Control World
Dear customer,
thank you so much for your wonderful review. I’m really, sincerely glad that we were able to sort everything out in the end, fix your original remote, and send you a new one as well.
Thank you also for your incredibly kind words about the customer service. It means a lot to me personally. And I want to thank you, too — your patience throughout the whole process made resolving the issue so much easier.
If you ever need anything again, I’m always here to help.
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD
Very Poor Customer Service Experience
Very disappointing experience with their customer service. Before purchasing the remote I checked with them if the remote was correct of which they confirmed it was for my streaming device. The remote would not work upon arrival. I contacted Remote Control World to ask for help and they offered instructions on how to solve the issue. None of their solutions helped in this circumstance and I can only think that either the unit is faulty or it is incorrect for my system. Because of their slow replies I am past the 30 day PayPal window and cannot claim on this. The company have advised that I can return for a refund but this would be at my own cost which is 75% of the cost of the remote. They will only refund the cost of return postage if a fault is found. So that risk is being left on me and I would stand to lose out. This isn't how customer service should be. I have asked for a different solution or guarantee that postage would be refunded upon return but have not had a response from them. If this was a return due to my own choice then the return offered is correct but this is due to an item that is not functioning on my system as it is supposed to. I would not recommend using this company and feel very angry at their poor treatment of me as a customer. Slow replies and a failure to try and offer a middle ground. Look elsewhere if you need replacement remotes!
UPDATE: Since my review I was contracted by their head of customer care. This person was much better in their support for me and the product and a satisfactory outcome was gained straight away. This should have been the initial response 2 months ago. Many thanks to Ondrej for swiftly helping resolve this one.
10 October 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
We are very sorry to hear about the difficulties you experienced with your remote control and the frustration it caused. We sincerely apologize that your previous email went unanswered — this was due to an internal oversight while our team was handling a high volume of inquiries. We understand how frustrating this must have been and take full responsibility for the delay.
We are committed to resolving this situation promptly. You are entitled to a full refund if the remote is not functioning as intended, and we can also provide a properly working replacement. In the case of a verified fault, return postage will be fully covered.
We appreciate your patience and understanding, and we are taking all necessary steps to ensure your issue is fully resolved to your satisfaction.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Very good delivery, and product,
Very good delivery, product and above all service!
27 November 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind feedback! We are delighted to hear that you were satisfied with the delivery, product, and our service.
We truly appreciate your trust and look forward to serving you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
I had placed an order for a remote…
I had placed an order for a remote control from the company.
Unfortunately — largely due to my own mistake, as I later realized — I ordered the wrong remote. (I’d rather not detail what exactly I messed up, because it’s quite embarrassing.)
I reported the issue, but it couldn’t be resolved at first, most likely because I hadn’t explained the problem thoroughly enough. After several additional exchanges, Mr. Ondrej from the company assisted me, and together we figured out which remote would be the most suitable for me.
Thank you to him and to the company for the excellent support!
17 November 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind feedback! We are delighted to hear that Mr. Ondřej and our team were able to assist you in finding the correct remote and that the issue was resolved to your satisfaction.
We truly appreciate your trust and your patience throughout the process, and we are always here to help ensure our customers receive the right product for their needs.
Thank you again for your kind words and recommendation!
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Remotes replaced
Great interactive conversation with the products I needed to replace my old worn out remotes, fast prompt service and despatched quickly, all sorted by Adam....They work perfectly and definitely do business again, thoroughly recommend them.....A++++
20 November 2025
Reply from Remote Control World
Dear Customer,
Thank you so much for your fantastic review! We're delighted to hear that you had such a smooth and helpful experience while replacing your old remotes. It’s great to know that we were able to guide you through everything and that your new remotes are working perfectly.
We truly appreciate your kind words about our fast service and quick dispatch. It means a lot to us that you’d happily do business with us again — and thank you for the wonderful recommendation!
If you ever need any further assistance, we’re always here to help.
Warm regards,
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
Quick solution to get my remote working again
My remote control had stopped working and I received excellent help from Ondřej Krejčí.
Thanks to his clear guidance and solutions, the remote (CANTON SPECTRAL BRA-1 V2, CLA1, CTA2 V2) is now working perfectly again.
Great service — thank you!
27 November 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your feedback! We are delighted to hear that your remote control (CANTON SPECTRAL BRA-1 V2, CLA1, CTA2 V2) is now working perfectly again and that Ondřej Krejčí was able to provide clear guidance and assistance.
We truly appreciate your trust and your kind words, and we look forward to serving you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Perfect fit!
The RC is identical with the one that came with the TV set. I love it!
1 November 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your feedback! We are delighted to hear that the remote control is identical to your original and that you are happy with it.
We truly appreciate your trust and look forward to serving you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
I ordered remote and initially received…
I ordered remote and initially received the wrong one, but as soon as I reported the issue, the seller immediately sent me the correct replacement — and even let me keep the first one as a spare. Their customer service was fast, helpful, and truly impressive. I'm very satisfied with the product and extremely grateful for the excellent support. Highly recommended!
3 December 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you so much for your wonderful review! We’re truly glad to hear that you’re satisfied with the product and with the support you received. We’re sorry for the initial mix-up, but we’re happy we could resolve it quickly by sending the correct remote right away — and we’re pleased you can keep the first one as a spare.
Providing fast, helpful, and reliable customer service is very important to us, and your kind words mean a lot. Thank you again for your trust and for recommending us!
Warm regards,
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
Excellent
Excellent. Arrived really quickly. To UK. Exactly what I wanted.
24 November 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your feedback! We are delighted to hear that your order arrived quickly to the UK and that it was exactly what you wanted.
We truly appreciate your trust and hope to serve you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Made it easy to pair up.
Great communication and guided me in pairing the remote up to a fairly old blind.
27 November 2025
Reply from Remote Control World
Dear Customer,
Thank you so much for your kind feedback! We’re delighted to hear that our team was able to guide you through pairing your remote — especially with an older blind system. Clear communication and helpful support are very important to us, and it’s wonderful to know the process was easy for you.
If you ever need further assistance, we’re always here to help!
Best regards
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
Perfect and Original product...
10 October 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your feedback! We are delighted to hear that you received a perfect and original product.
We truly appreciate your trust and look forward to serving you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Excellent experience and professional…
Excellent experience and professional service.
11 November 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind feedback! We are delighted to hear that you had an excellent experience and were satisfied with our professional service.
We truly appreciate your trust and look forward to serving you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Thanks for fixing our control box and…
Thanks for fixing our control box and remote, your people have done a fantastic job and we would not hesitate to use your company again the control box works fabulous and we have no regrets about sending it to your company again if needed thanks again Irene
25 November 2025
Reply from Remote Control World
Dear Irene,
Thank you so much for your wonderful feedback! We’re truly happy to hear that your control box and remote are now working perfectly. Our team puts great care into every repair, and it’s fantastic to know that you’re pleased with the results.
Your trust means a lot to us, and it’s great to hear that you wouldn’t hesitate to use our services again in the future. We’ll always be here should you ever need further assistance.
Thank you again for your kind words and for choosing our company!
Warm regards,
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
Remote Unico Smart 10HP
The remote worked exelent. The shipping took a few days but was well worth the wait. Now I can use my unit again.
24 November 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your feedback! We are delighted to hear that your Remote Unico Smart 10HP is working excellently and that the delivery, though taking a few days, was worth the wait.
We are glad that you can now fully enjoy using your unit again. Thank you for your trust, and we look forward to serving you in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
VAP remote control
The equipment ordered is of very good quality; the only thing missing is a small booklet detailing its specific features and use . Email support is excellent and very responsive. The only negative point is the 9-day delivery time by GLS.
24 November 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you for your kind review! We’re delighted that you’re happy with the quality of the item and that our email support was able to assist you quickly. We also appreciate your suggestion about adding a small user booklet — your feedback is very valuable to us.
We’re sorry for the delivery delay. During the busy holiday season, carriers like GLS can experience longer-than-usual processing and transit times, and we truly appreciate your patience.
Thank you once again for choosing us. If you need any further help, we’re always here for you!
Warm regards,
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
Reply from Remote Control World
Gentile Cliente,
La ringraziamo molto per il suo feedback! Siamo lieti di sapere che il telecomando è risultato immediatamente operativo senza necessità di programmazione.
Apprezziamo la sua fiducia e speriamo di poterLa servire nuovamente in futuro.
Cordiali saluti,
Team Remote Control World
Very helpful on online chat
Very helpful on online chat, speedy delivery, remote works perfectly, Highly recommend, Thank you
14 November 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind feedback! We are delighted to hear that you found our online chat helpful, that your remote works perfectly, and that the delivery was speedy.
Your recommendation means a lot to us, and we look forward to serving you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
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