Relaxdays  Reviews 240

I ordered a cutlery tray. One of the sides arrived completely broken. I immediately sent an inquiry to Relaxdays and at first they answered I could get a replacement without sending back the old one, which is, in my opinion, what should be done if a product arrives broken. However, after I asked for a replacement, they changed their mind and decided I have to send back the broken one. So not only did you send me a broken product, but you also made me use my own private time to print the label and go and send it back to you. I sent the broken one about a week ago and still have not received any information regarding the replacement.
I will not be ordering from Relaxdays again.

Do not buy from this seller. They provide no support, even when the product arrives with missing components. I contacted them multiple times and was completely ignored.

Do not purchase anything from these bandits.

Items ordered before Christmas, never delivered, impossible to get in touch with anyone, emails and calls ignored.

Same story as every other review that appears legitimate for them.

I ordered 2 football goals through this company on 12/11/25 although it’s showing as delivered
I still haven’t received my order

I’m into my third email and still not heard anything back, feels like a scam

Bought a hopping horse 16 th November for my grandson for Xmas its now Xmas eve and still not arrived emailed many times they just say they have a high volume of enquiry’s had t buy it again bought from same company but through amazon came day after Carnt even get a refund shockin company

Don’t use this company. Ordered 4 lights from them only to receive only 2 (even they were late) wouldn’t respond to us atall over 3 weeks, despite contacting them by email, phone and web chat several times. Sent the 2 we received back to their address and asked credit card company to do a charge back.

Have been waiting 3 weeks for my delivery that was estimated to be 3-5 days. All communications are ignored. Tracking does not work. And £150 down! Awful company with no communication or customer service.

I have placed four orders with this company. I haven’t received any. Communication is appalling. Do not trust!

Ordered a table from them three weeks ago via Amazon. Tracking showed delivered by DHL but strangely nothing showed up. No proof of delivery and no response to my inquiry. How can such poor businesses exist in todays competitive landscape. Fortunately got a refund from Amazon. Would not recommend Relaxadays..maybe should be renaned "stressadays"

Poor business practices from company that takes your money and push aside refund requests when you don't receive any package after a month. Tracking stopped showing any movement of the package and they refuse to take responsibility, they wait for the transporters to send them a refund to give you yours, putting the burden of the lost package on the customer instead of taking ownership like most online businesses do. They take your money and don't care if it's Christmas, if the money they are holding is their responsibility. If anyone loses at the bottom line, it won't be them.

Update: After waiting for the 2 carriers that were responsible for my package to confirm that they had lost it, I was issued a refund. My issue with this is that once the status of the delivery was clearly stuck for over 2 weeks, any other company would've issued a refund and taken it on them to get their money back from the carrier. It happened to me many times in the past with other companies and I never had any issue getting my money back when it was obvious that the package was lost. I find it disrespectful and poor business practice to put on the costumer the burden of waiting for a refund.

I have searched for other items online since and when I see Relaxdays is the company I don't waste time looking at the product in detail, it's a no for me.

If you want customer fidelity, you need to treat them with respect.

very happy,i bought an Outboard Motor Stand ,shipping was quick, from germany to ireland just 3 working days..,thank you.

We ordered an outdoor garden stove with no problems whatsoever. The company is in Germany, which I didn’t realise at the point of ordering. This might have put me off a bit, if I had known. We ordered the stove with a 3-5 working days delivery timeframe and that’s exactly what happened. Placed the order on Saturday morning, the company processed this on the Monday morning and we had the stove by Friday, all the way from Germany. We received full confirmation of our card payment on the Saturday with order confirmation and detailed invoice off Relaxdays on the Monday. The delivery was also tracked so we could see it’s journey at all times, if we wanted to. All correspondence was in English, apart from the carrier DHL whilst in Germany. This wasn’t an issue as we just used translate on our iPhone. Once the stove was in the UK, the carrier switched to Parcel force and we received a text with a delivery date and time. The stove we ordered is lovely and we are very pleased with it. Not sure why the company has such bad reviews, but can only say, this definitely wasn’t our experience.

I strongly advise against buying from this company. Their IT system cuts address and invoicing data.

As a result there are problems with delivery and invoicing.

Customer service is terrible as well. Despite being provided with order confirmation and screen shot showing that correct data was given to them, they still refuse to correct invoice. As a result I cannot deduct VAT and account costs. It results in ~45% loss on product due to system error solely attributable to relaxdays.

Avoid at all cost.

I was recently looking for a desk and found 2 I liked, both from Relaxdays, however, when I checked the trustpilot rating, I wasnt sure if I should buy either of the desks. After giving it some thought overnight, I decided to go ahead. IM SO GLAD I DID. I knew the product was coming from Germany, so expected it to take a little while. When I bought it, the expected due date was between 2nd-6th September. Today (26th August), less than a week after ordering, it arrived. It was well packaged. Undamaged. All the parts were there. In fact, there were spare screws in every bag of screws. It also came with an allen key and a screw driver. The screw driver looked like a flat headed screw driver, when the screws were philips, but the flat head pulled out and could be turned around and on the other end was the philips head. This was a lovely little touch I wasnt expecting. The instructions came in english. Mostly just pictures, but any text on there was English. The front page listed all the parts. The Desk parts numbered 1-9 and the screws were A-E. The letters and numbers were also on stickers on the parts and the bags of screws. So it was very clear what was what. The assembly instructions although just diagrams were super easy to follow. Each diagram clearly showed which desk part (1-9) and which screws (A-E) to use and how many. It took minimal thinking to work out. All the parts went together easily. I had no difficulty in putting this together. Im a middle aged female, who works in an office, I dont have a physical job, and this took me 45 minutes to unpack, check parts and assemble, on my own. It couldnt have been any easier - And I love the desk! It fits in the space perfectly and looks exacly like it did in the photo when I bought it. I couldnt be any happier with this purchase. Its brilliant! I would totally recommend this desk and this company.

I received a confirmation e-mail after ordering and the item arrived quite fast (within 5 workdays). It matched the images shown on the website and was easy to assemble. The quality seems good, and the price is very reasonable. Based on my experience I can only recommend Relaxdays.

Found this company to be great! Ordered a desk, it came less than a week later with free shipping. The quality of the product is really good. The cost was less than the limit to pay customs tax so it was very straightforward. I was surprised it was coming from Germany though

I have to admit if I read the reviews before I ordered from this company, I would’ve not placed an order. I’m glad I didn’t read them because the storage bench I ordered arrived from Germany very well packed ( I live in the UK). I would like to share here my experience of buying from this company. I researched their website and I was aware that this is a German company and products are made in Germany. I was a bit nervous about their return policy but I decided to risk and I’m glad I bought this very well made storage bench. I’m very happy with the quality of the item! I also was impressed with the companies great communication - I received a few emails keeping me informed throughout the whole process and quick delivery. I would definitely buy again from this company as I have a full confidence in the quality or the stuff they sell. I also would like to confirm that my feedback is genuine. I recommend the products of this company and if in doubts always pay via PayPal.

I was a bit wary after seeing the bad reviews. However, I ordered a photo frame on 9/4/22 and it arrived today 21/4/22 in good condition. Please note when you go to the UK website the shipments are coming from Germany so don't expect 3 -5 working days. :D

I was worried i was going to get scammed because i read the reviews after I ordered, however, my ordered arrived early and in perfect condition, so i am very happy with this purchase!

I must admit that I was a bit nervous ordering from Relaxdays with all the negative reviews the site has. But I have nothing bad to say at all; I received a confirmation e-mail after ordering and the item arrived quite fast (within 4 workdays). It matched the images shown on the website and was easy to assemble. The quality seems good, and the price is very reasonable. Based on my experience I can only recommend Relaxdays.