The absolute worst customer service and such an expensive program for very little value. They constantly harass you for renewal and payment but then when you need something can't help or take fore... See more
Company replied
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The absolute worst customer service and such an expensive program for very little value. They constantly harass you for renewal and payment but then when you need something can't help or take fore... See more
Company replied
Where do I even begin? Tim has been so instrumental in not only navigating us throughout this new territory for us, but also an extremely knowledgeable and personable professional. Every single quest... See more
I particularly thank Anne Cecile Huet our contact in France for these very professional services which have always allowed us to move forward in our projects for the USA. By e-mail or by telephone, s... See more
I will review my experience that i have been following Webinar "Six Factors that Affect Your Shipments to the U.S". Mrs. Sarah as host in Registrar Corp Webinar has explained how Registrar Corp cover... See more
Registrar Corp is a U.S. Food and Drug Administration (FDA) consulting firm that helps companies in the food and beverage, medical device, drug, tobacco, and cosmetic industries comply with FDA regulations. Registrar Corp offers assistance with FDA registration, U.S. Agent requirements, labeling compliance, detentions, and much more. Since opening its headquarters in 2003, Registrar Corp has expanded to 19 worldwide offices. Employees include former U.S. FDA officials, scientists, and industry experts.
Written by the company
144 Research Drive, 23666, Hampton, United States
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Replied to 50% of negative reviews
Typically replies within 1 month
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Local customer support excellent
Coordination between local customer support and HQ seemed to work smoothely
Requested Service executed faster than expected
We are in the hands of professionals.
We feel that with this registration company we can make a big change in the pharma world with our products.
Thank you all,
Razi. Libi Pharm ltd.
The team at Restrar is both professional and responsive. As we addressed packaging they continually responded to our questions and provided documentation to support their input
We got all the help we needed. Also i felt that the project from registrar corp was actually managed well.
Overall it's good.
If can improve below is better:
1. answer emails from the same email thread, often they trend to open new emails for the same topics discussed before and hard to track for so many emails for one topic.
2. answer emails within 24-48 hours
Sarah Gurganus always assists in the manner of a true professional and we are satisfied with her work.
I recently registered with this company with high hopes of receiving the good service that is often praised in the reviews. Unfortunately, my experience has been quite the opposite. Once they have your money, it seems that they lose interest in providing quality service. There has been a significant lack of communication at every step of the process. Instead of receiving guidance from their team, I find myself bombarded with emails directly from the FDA without any explanation from the company.
Attempts to seek clarification or insight into the unfolding process have been frustrating. When I call for assistance, I am often placed on hold with the promise of a callback that never materializes until I initiate contact again. It is essential for the company to improve communication and ensure that someone reaches out at each stage of the FDA registration and DUNS number processes. Moreover, there should be clear communication about the potential consequences if the FDA cancels a registration, especially in cases where individuals work from home. This information needs to be communicated effectively from the start, considering the overwhelming nature of the entire process.
Regrettably, the service I have received is far below expectations, and I am disappointed that I paid $495 for what seems to be a subpar experience.
I am very pleased with the results of working with the team.
Professional work!
They were recommended to me by my partners in Germany.
Keep it up!
Thank you very much and good luck!
The response of communication is very efficient, and the advice to revise is professional and helpful.
The staff is professional and very polite. I dealt with Ymaile and Debiana both are excellent and quick. I can give them 15 out of 10..😊
They help with agility and efficiency to clarify any doubts that our company may have. They do not take long to respond to emails. Very good treatment. We are still at the beginning of the project and I hope that everything continues to be like this in the future. A pleasure to work with them.
The FDA is letting the food corporations poisonous what the ingredients and the additives they put in our food and they know about it and they will not do a thing about it because it's all about money and corruption so to say they get a five star is pathetic if people knew what they are doing to us they wouldn't even get a one-star they are corrupt with the pharmaceutical companies if you look at the ingredients and the additives that they put in our food today and the FDA allows these chemicals and poisons that other countries do not allow if they allow this poison in our food that speaks highly of what pharmaceutical companies think about us
Always available to answer questions.
Good customer support.
They are always been of excellent support and understand our requirement .
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