Regent Holidays Reviews 

695
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the meticulously well-planned itineraries, stunning destinations, and exceptional local guides who provide deeply knowledgeable and friendly service throughout every single journey. Travelers also deeply appreciate the seamless organization, comfortable and well-located accommodations, as well as the responsive support staff who ensure entirely smooth and memorable holidays. Consumers consistently express their eagerness to book future trips with the agency again. However, some people mentioned occasional drawbacks regarding specific hotel accommodations, noting that certain alternative lodgings or initial rooms did not fully meet expectations, standard quality, or original descriptions.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are efficient, knowledgeable,... See more

Holidays

Users describe positive interactions with holidays, highlighting a high level of satisfaction and praising... See more

Service

Customers consistently note positive experiences with service, praising the team for efficiently organizing... See more

Location

Reviewers mention positive feedback about location, emphasizing that hotels were in perfect spots and very... See more

Quality

Clients share positive opinions on quality, consistently highlighting the high standard of accommodations,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received excellent help in planning our holiday. We were grateful that we were able toffy from Manchester. Lovely spacious room at the hotel and an excellent choice for breakfast. We had a brillian... See more

Rated 5 out of 5 stars

We booked the Havila Fjords trip with Peter and it was the best holiday we had. From the beginning Peter was able to provide with exactly what we wanted- knowledgeable, patient, accommodating- prefect... See more

Rated 5 out of 5 stars

In just six full days we managed to see a lot of Turkmenistan. Guli our guide was brilliant and steered us around Ashgabat and Merv. The programme was expertly arranged by Carl with emphasis on the th... See more

Rated 5 out of 5 stars

Every thing very well planned and hotels first class especially Kviknes. In terms of the schedule we could perhaps have had an extra day in Oslo, but the trip up to Balestrand and then on to Bergen wa... See more

Company replied


Company details

  1. Cultural Tours Provider

Written by the company

Specialists in the alternative, Regent has been pioneering travel experiences since 1970. With Regent, out-of-the-ordinary comes as standard and you will learn first-hand about people and places that others have only heard of.

Regent Holidays

Written by the company

Over 45 years experience
Knowledgeable & experienced Travel Specialists
Tailor-made holidays & small group tours
British Travel Awards Winner 2017

Contact info

4.8

Excellent

TrustScore 5 out of 5

695 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(695)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Göta Canal boat Trip

Everything went smoothly. Great hotels. 4 day trip on Göta canal was a Dream come true. Lovely memories.

1 June 2025
Unprompted review
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Reply from Regent Holidays

Dear Mr Clay,
Thank you for sharing such a wonderful review following your trip to Sweden. We are thrilled to note that everything ran smoothly & you created some happy memories.
I hope we can assist you again with a Regent holiday again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Went to Uzbekistan

Went to Uzbekistan (11 days). had 3 great guides, good hotels. transport (fast trains) was excellent and hassle free. All organized well by Regent

20 May 2025
Unprompted review
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Reply from Regent Holidays

Dear Peter,
Thank you so much for taking the time to share your feedback. It's a pleasure to read and to know that everything ran smoothly.
Best wishes
Gemma - Customer Resolutions

Rated 4 out of 5 stars

Travel itinerary’s and timings worked…

Travel itinerary’s and timings worked well. All hotels excellent but Hotel Justus Riga is not 4 star, a 3 star at best, although all reception staff very helpful. Fantastic experience seeing the Baltic capitals. Helsinki is very, very expensive. Good advice from Regent that two nights there was enough, as we originally planned three nights.

2 June 2025
Unprompted review
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Reply from Regent Holidays

Dear Susan,
Thank you very much for travelling with Regent and for your positive review. We very much appreciate your custom and the team will be delighted to note that the itinerary ran smoothly. I hope we continue to have the opportunity to look after your travel plans.
Best wishes
Gemma - Customer Resolutions

Rated 4 out of 5 stars

Fjords, mountains, quiet, snow (even in May...)

Great to travel in Norway, Lofoten and Vesteralen, stunning scenery and wildlife - elk, reindeer, arctic hares, golden eagles, sea eagles, mergansers - all just from the roadside or short hikes. Mostly good hotels, eating out is fiendishly expensive but very good (and of course fish-based! (we weren't eating whale which was fairly widely available)). Peter from Regent was very responsive in sorting out the single hotel issue. We didn't know that our last day was a "red day" public holiday when nearly everything (including most shops and restaurants) is completely closed!

20 May 2025
Unprompted review
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Reply from Regent Holidays

Dear Ed,
Thanks so much for sharing your feedback of your recent trip to Norway. Wow, it sounds like you got to see some incredible wildlife & scenery along the way. We appreciate your insights, and hope to assist you again in the future with another Regent holiday.
Best wishes
Gemma - Customer Resolutions

Rated 3 out of 5 stars

great experiences but tainted by the cost.

great experiences, Japan organised by OKU was excellent, and four weeks in Korea gave us plenty of opportunity to get to know the country and culture. Knowing what i know now i feel that a lot of the tour could be organised personally, and there is a feeling that we overpaid for what we got.

22 April 2025
Unprompted review
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Reply from Regent Holidays

Dear Peter,
Thank you for taking the time to share your feedback following your recent trip to Japan. Your comments have been passed onto the team to review, please allow me to investigate into your booking and I'll be in touch shortly to discuss your feedback.
Best wishes
Gemma

Rated 5 out of 5 stars

Kazakhstan and Kyrgyzstan for the over-eighties…

We (two women in their 80s!) have just returned from a trip to Kazakhstan and Kyrgyzstan. This was our third trip with Regent Holidays and, like our other two holidays, it didn’t disappoint. All the arrangements worked perfectly and our driver/guide couldn’t have been more helpful. Carl Meadows, our Regent specialist, enabled us to put together a
‘trip of a lifetime’. Thank you Regent - we will be back!

27 May 2025
Unprompted review
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Reply from Regent Holidays

Dear Sandra,
We are delighted to hear that you had a great trip to Kazakhstan and Kyrgyzstan. Your repeat custom is very much appreciated. Thank you for taking the time to share such a lovely review and we look forward to assisting you again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Fantastic

Fantastic. Holiday was amazing and unique. Regent were really responsive and on hand to help when our flight got diverted. The hotels were wonderful as well. A really special holiday.

28 March 2025
Unprompted review
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Reply from Regent Holidays

Thank you so much for taking the time to share your feedback. We hope to have the opportunity to look after your future travels again.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Excellent Polish holiday

We very much enjoyed our holiday travelling around Western Poland by train. The 6 cities were all beautiful and interesting and the train arrangements were faultless. The hotels were stylish, central and comfortable. Much recommended.

14 May 2025
Unprompted review
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Reply from Regent Holidays

Dear Felicity,
Thank you for your positive review and recommendation. We are delighted to know you are happy with our service and that that everything ran so smoothly. I hope that we will have the opportunity to look after your future holidays.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

A very efficient company

A very efficient company when booking holidays that need more of an experienced hand involved. Always answered any questions and staff very friendly

21 May 2025
Unprompted review
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Reply from Regent Holidays

Dear Diane,
Thank you so much for taking the time to share your feedback. It's a pleasure to read your review.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Great holiday with Regent

Great service, great itinerary, great accomodation

19 May 2025
Unprompted review
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Reply from Regent Holidays

Dear Dave,
Thank you for taking the time to share you review. I'm delighted to know that you were happy with the service and itinerary that we created for you.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Just amazed that we had a tour guide exclusively.

Just amazed that we had a tour guide who used a car to show us parts of Slovenia for a week. So easy to go at our pace and hear all the stories without being in a group.

14 May 2025
Unprompted review
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Reply from Regent Holidays

Dear Peter,
Thank you for your positive review. We are delighted to know you are happy with our service and I hope we will have the opportunity to look after your future holiday plans.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

There is a reason this is the second…

There is a reason this is the second time we've used Regent Holidays; the first time was excellent. This second, a trip through the Balkans, was to the same standard, everything planned and arranged for us, we only had to enjoy the experience. There are reasons we'll be using Regent Holidays for future trips - our previous two.

22 May 2025
Unprompted review
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Reply from Regent Holidays

Dear Michael,
Thank you so much for taking the time to share your feedback. It's a pleasure to read your review and to know you have had equally wonderful experiences both times you have travelled with Regent. Your repeat custom is very much appreciated. We look forward to assisting you again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Unknown Azerbaijan and Nakchivan

Another wonderful trip with Regent this time to Azerbaijan and Nakchivan. We packed so much in with wonderful scenery, historic buildings, good food etc in this little known and visited country. Nakchivan is an autonomous region bordered by Armenia, Iran and Turkey so we flew in and out for 3 days, well worth going with very few visitors, their loss!

10 May 2025
Unprompted review
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Reply from Regent Holidays

Dear Anne,
We are delighted to read your review and to know that you had a wonderful time on your recent trip. I hope we have the opportunity to look after your travel plans again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Fabulous trip to Norway including Constitution Day

Having decided quite last minute to book a trip to sample a few parts of Norway and always being used to arranging everything ourselves we decided to use a tour operator and chose Regent. This was based on the brochure/website information and to be honest mainly the knowledge and response of the adviser from the first call. Overall very impressed with the offer, service, ability to respond to alternative requests, first class arrangements, information provided and quality of travel/hotels/excursions. In addition keeping in touch whilst we were away and checking things were in place following a slight change with arrangements from a 3rd party demonstrated a very professional approach and attention to detail. Having had wall to wall sunshine for a week, even in Bergen, and finishing the week celebrating Norway's Constitution Day made it an unforgettable experience. Will definitely use Regent again and recommend to others.

12 May 2025
Unprompted review
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Reply from Regent Holidays

Dear Mr Spargo,
Thank you so much for sharing such a positive review of your trip to Norway. Your kind comments and recommendation are very much appreciated. Dear Heidi, We are delighted to know you are happy with our service and that that everything ran so smoothly. I hope that we will have the opportunity to look after your future holidays.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Uzbeckistan April/May group tour

As always, Regent's organisation, knowledge attention to detail and itinerary second to none, we've used them for decades an will continue to do so.

25 April 2025
Unprompted review
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Reply from Regent Holidays

Dear Jonathan,
Thank you for sharing such a positive review or your recent Uzbekistan Tour with Regent. We are delighted to know you are happy with our service and that that everything ran so smoothly. Your repeat custom is very much appreciated.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Exploring Montenegro

Our week exploring Montenegro was wonderful: the scenery is stunning and the people warm and welcoming. Regent organised everything so that we could enjoy every moment.

6 May 2025
Unprompted review
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Reply from Regent Holidays

Dear John,
Thank you very much for travelling with Regent and for leaving your positive review. I hope that we continue to have the opportunity to look after your travel plans.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Great Holiday

Our holiday to Scandinavian capitals was excellent in every way.
Regent selected first class hotels in perfect locations close to rail stations and all main sights.
All tickets and connections worked like clockwork.
Whole experience stress free thanks to Regents arrangements and itinerary.

13 May 2025
Unprompted review
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Reply from Regent Holidays

Dear John,
Thank you for your positive review. We are delighted to know you are happy with our service and that that everything ran so smoothly. I hope that we will have the opportunity to look after your future holidays.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Fantastic tour of Nepal and Bhutan

Fantastic tour of Nepal and Bhutan. UK staff were very helpful and responsive. Trekking guides were excellent and the tour included many memorable highlights.

13 April 2025
Unprompted review
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Reply from Regent Holidays

Dear Andy,
I am so pleased to hear that you had such a wonderful time in Nepal and Bhutan - what a fantastic itinerary Regent put together for you! We hope to have the opportunity to look after your travel plans again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 4 out of 5 stars

Twelve days in Albania

Twelve days in Albania that included 4 nights in Tirana, 3 nights in Berat and 4 nights in Durres. First time in country and certainly not sorry. Both Tirana and Berat are interesting, worth exploring and rewarding. Durres, a seaside resort is in the process of development or improvement to the seashore/beach with lorries and cranes operating all day within metres of loungers but there is evidence that when complete this will be just like any other popular beach resort.
The city centre, some distance away is not unlike other commercial and business cities but with some worthwhile antiquities such as the amphitheatre. The cost of meals is unbelievably low and the people most helpful and friendly. Arrangements went perfectly with reassuring messages about upcoming transport times etc. BUT with one serious exception.
HOTEL COLOMBO, in Berat where we were told there was a spa centre and swimming pool on site for payment as and when used. These facilities were all closed and we were advised by the hotel that they are only available for guests to use between June and September and that this information has been made known to all agents; however, it was not made known to us; on the contrary, we were specifically told "there is a spa centre on site with swimming pool and saunas and Gym".

24 April 2025
Unprompted review
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Reply from Regent Holidays

Dear Ivan,
Thank you for taking the time to share your detailed review. It sounds like a wonderful trip! Please accept our apologies for the miscommunication regarding the on-site spa & pool.
Best wishes
Gemma - Customer Resolutions

Rated 4 out of 5 stars

Beautiful Iceland

Just returned from Iceland 1 week self drive. Beautiful country with lots to see and do. Particularly recommend the glacier hike and the snorkelling in the tectonic plates.
Marked down 1 star as the route plan wasn't completely logical and Reykjavik hotel could have been a better standard. That said overall Regent did a good job.

17 April 2025
Unprompted review

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