Refresh Debt Advice Reviews 954

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and professional yet friendly demeanor. Many people highlight the excellent customer service, noting how easy and stress-free the process was, even for those initially nervous or emotional. The overall service is described as outstanding, with users appreciating the clear explanations and the supportive approach that made them feel at ease. Reviewers found the user experience to be very positive, with many feeling a significant weight lifted off their shoulders after contacting the company. The advisors are frequently commended for their ability to calm anxieties and provide clear, non-judgmental advice.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise agents... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and professionalism of... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease and clarity of the... See more

Customer communications

Clients share ambiguous opinions on contact. Many customers expressed initial anxiety and apprehension when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I been in contact with Keith to help me with all my debts , he is amazing helpful and understanding He went with me through whole process making sure I understand each step im so grateful for his... See more

Rated 5 out of 5 stars

Shane was made for this role. At the beginning of our phonecall, I was beside myself with tears and overwhelm. Shane completely empathised with me and was extremely gentle with me throughout. He clari... See more

Rated 5 out of 5 stars

Stress free with Keith. Had a chat with Keith, an hour on the phone and I felt all the weight off my shoulders, struggled with a debt that I didn’t know how to handle or deal with including mentall... See more

Rated 5 out of 5 stars

I have been struggling to handle my debt for a long time, took the plunge and accepted help. I had two lovely ladies, Roisin and Jayne, go above and beyond in helping me organise and manage to get thi... See more


Company details

  1. Debt Relief Service

Written by the company

Our aim is to help you regain control of your finances by providing advice, support, and a debt solution that allows you to repay your debts at a rate you can afford. We have been in business 15 years and over this time we have helped thousands of clients with their debts. We are authorised by the FCA to provide debt advice, debt counselling, and adjusting.


Contact info

5.0

Excellent

TrustScore 5 out of 5

954 reviews

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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So friendly

So friendly, so professional, and spoke to me in terms I understood, everyone i spoke to was amazing , can not thank everyone enough , huge weight lifted off my shoulders.
Kindest regards sharifa

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Great advice and help received from Keith who has helped me feel at ease with my debts and gave me all the help I needed with it

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Very good advice I was given

Very good advice I was given. Even when I was feeling down at times talking about my debts I was offered time off to take a breath and I felt supported. Bothe Leith and Daniel were very understanding and helped me to find a comfortable solution to my situation.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Review date shaking like a leaf wiping a way a tear whatz in the past delt with, now I can face tomorrow

It's nice when someone really wants to help and is willing to go through things that are embarrassing to talk to other people about finances are a very tender topic,how you spend what you get thank you for your help at Refresh, none judgemental help, it's also reassuring that I won't get calls or letters from people who don't understand I'm unwell, but not incapable, not irresponsible just trying to live a life, with a disability, and on a very low budget, thank you 😊 I dread reviews I suppose too many DWP appointments! But this company has so many experts! With strong hearts! you have still got to live, but creditors want what's theirs, provide the details of your way of life and they take your situation forward honestly. Their fee is worth paying it saves me so much in anxiety, budgeting, fear and judgement and shame ....thank you

3 April 2025
Unprompted review
Rated 5 out of 5 stars

HOPE

very helpful on the phone made sure that my debts are affordble takeing all the stress away as creditors where on my back all the time refresh were so helpful and i would like to say a very big thankyou to allison how delt with my case thankyou

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Have been with Refresh for the past 3-4…

Have been with Refresh for the past 3-4 years. Really easyand helpful bunch of friendly folk that manage my account. Also, by talking to the team, they make it comfortable and removes the stress and pressure (and feeling of embarrassment), when you have debt to organise. They are constantly on top of it and gives me breathing space.

Just had a 13 monthly spending review that I had the details for through whatsapp first and it took less than 10 min to complete.

Best thing I had done by going to Refress as the triggers for anxiety when a letter would come through the door from a creditor became too much. Refresh manage it all and I don’t have to.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

I cannot thank Refresh enough

I cannot thank Refresh enough. I have been with them for a few Years now, they have been nothing but nice and friendly, i have never felt uncomfortable talking to them about anything, they have always put me at ease. A massive thank you to Allison, she has just helped me get my plan back in place, yet again so friendly and reassuring, she couldn’t do enough to help me

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Owing money has made me feel so poorly

Owing money has made me feel so poorly. Today I received an enforcement notice, panic set in so I made the call. Yes I was scared and embarrassed but I was put at ease straight away. I was transferred to another helpful gentleman who went through everything with me. Just over an hour later my life changed for the better. I have an affordable amount that I need to pay. Plus I’ll be able to live better. Thank you so much your expert advice and kindness. If you’re panicking about money make the call. Life is too short to be scared

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Helped me so much!

Helped me so much!! Roisin was the person talking to me and she walked me through each step, explaining every detail and gave very helpful advice. I was struggling a bit and these guys helped me so much. Huge thanks to roisin and her team, absolute great job

20 February 2025
Unprompted review
Refresh Debt Advice logo

Reply from Refresh Debt Advice

Thank you so much for your kind words! We're delighted to hear that Roisin was able to guide you through everything with clarity and support. We know how challenging things can feel at times, and it’s great to hear that our team could make a real difference for you. Wishing you all the best, and if you ever need anything, we're always here to help!

Rated 5 out of 5 stars

Dealing with debt is stressful so I’m…

Dealing with debt is stressful so I’m very grateful to Alison and the team at Refresh Debt Advice who are always friendly, helpful and explain everything in simple terms. They are easy to contact, always respond, and make everything seamless. It’s a real relief. Thanks Guys

20 February 2025
Unprompted review
Refresh Debt Advice logo

Reply from Refresh Debt Advice

Thank you for your lovely review! We understand that dealing with debt can be stressful, so we’re really pleased that Alison and the team could make things easier for you. We always aim to provide clear, friendly, and supportive advice, and it’s great to hear that you’ve felt that throughout your journey with us. If you ever need anything, we’re always here to help. Wishing you all the best!

Rated 5 out of 5 stars

I cannot thank Refresh enough

I cannot thank Refresh enough. I have been with them for a few Years now, they have been nothing but nice and friendly, i have never felt uncomfortable talking to them about anything, they have always put me at ease. A massive thank you to Allison, she has just helped me get my plan back in place, yet again so friendly and reassuring, she couldn’t do enough to help me. My mind is at ease now, and i have refresh to thank for that. So glad i found them, literally helped me so much. Thank you refresh.

19 February 2025
Unprompted review
Refresh Debt Advice logo

Reply from Refresh Debt Advice

Thank you so much for your kind words! We're truly grateful for your trust over the years, and it’s wonderful to hear that you’ve always felt comfortable and supported by our team. Allison will be delighted to know she was able to help get your plan back on track and put your mind at ease. We’re so glad you found us, and we’ll always be here whenever you need us. Wishing you all the best!

Rated 1 out of 5 stars

Very bad service

Very bad service. I was with them last 15 years to clear my debt. In the beginning they told me that you will be cleared your debt in 5 years but here I am after 15 years fist couple of months they refunded my direct debit payments and then they stop my direct debit. Now I am struggling to pay my debit my own way.
To be very honest they don’t care about you they just want their commission from your money and very less money pay to your creditors.
I wish if I can give them less then one star.
Thanks ,
Shehzad.

25 October 2024
Unprompted review
Refresh Debt Advice logo

Reply from Refresh Debt Advice

Hi Shehzad,

Are you sure you have the right company, I have checked our company records and we have no record of your name.

We take great pride in our service and I would be shocked if you had a poor experience with Refresh.

I have requested for Trust Pilot to investigate this matter further as I believe you have the wrong organisation.

Can you please contact me to the office on 0800 12 48 63 so we can discuss this further please?

Thank you, Jenny McGreevy, Managing Director

Rated 5 out of 5 stars

Can not recommend these enough

Can not recommend these enough. Was in a dark hole very unexpectedly with bailifs at the door and with in 2 days everything was in place and made to feel at ease
I was lucky enough to get Shane handling my case and he made me his priority

3 February 2025
Unprompted review
Refresh Debt Advice logo

Reply from Refresh Debt Advice

Thank you for your review! We know how overwhelming it can feel when things take an unexpected turn, so we’re really glad we could support you when you needed it most. Shane will be delighted to hear that he made such a positive impact and helped put your mind at ease. We’re always here if you ever need us. Wishing you all the best!

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