Reed in Partnership Reviews 

662
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 233 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful and supportive staff members who expertly guide them through CV writing, training courses, and interview preparation. Many people feel genuinely cared for by their dedicated advisors, noting that this personalized guidance significantly boosts their confidence during job searches. However, some customers also noted that the overall process occasionally felt like an impersonal box-ticking exercise with a noticeable lack of tailored assistance. A few other people also felt that certain scheduling requirements and mandatory appointments were completely inflexible or largely unhelpful for their personal situations.

What people talk about most

Staff

Consumers find staff to be positive, highlighting how work advisors and team members offer kind,... See more

Service

Users describe positive interactions with service, highlighting that reviewers received dedicated support for... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently expressing deep appreciation for the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting friendly staff, helpful mock... See more

Location

People report ambiguous experiences with location, noting helpful services at branches like Southend on Sea... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Friendly and supportive team, and my work coach was helpful and clearly did their best to support me. Unfortunately, I didn’t have much luck as there were very few suitable opportunities available i... See more

Company replied

Rated 5 out of 5 stars

Everyone there was always nice e and polite. Connor on reception always remembered my name and always had time for a little chat. Sian my work coach was brilliant, she encouraged me all the way. She... See more

Company replied

Rated 5 out of 5 stars

I am very happy with the support I received through the Restart Scheme. The programme really helped me gain confidence and successfully find employment. I would especially like to recommend my a... See more

Company replied

Rated 5 out of 5 stars

Every meeting with Oksana (Wisbech) is comfortable and friendly. Very informative and helpful. In the last couple of months I've had so much helpful training to help me to get back in employment and g... See more

Company replied


Company details

  1. Business Services

Written by the company

Reed in Partnership’s mission is to positively transform people and their communities. With our help they can achieve their goals and change their lives for the better. We’re proud of the difference we can make. Hundreds of thousands of people across the UK have benefited from our services.


Contact info

4.2

Great

TrustScore 4 out of 5

662 reviews

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No recent history of asking for reviews

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4.2

All reviews

(662)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

"Kofi Boateng" been on Microsoft Teams…

"Kofi Boateng" been on Microsoft Teams on 5 occasions to this chap regarding Maunjano jabs an BSOP Programme . Never met a man who loves his own voice more than him . He even MUTES users when they congratulate eachother on weight loss . 5 sessions was enough for me bfre i left . We all started our own WattsApp group . .its a pity really because i was enjoying the group chats

Reg

Mr Dunn (chester)

16 February 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hello,

Thank you for your feedback. We genuinely value input from our participants and are committed to resolving any concerns you may have. We’d appreciate the opportunity to speak with you directly to better understand and address these issues. Please feel free to contact us at your earliest convenience via quality.improvement@reed.com.

Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

Friendly and accommodating

All the staff have been really accommodating and friendly since I've been attending courses as part of the Restart Employment program.

My only request is to have some vegan options in the free biscuit basket but that is just a personal preference!

17 February 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Thanks so much for your review! We're really happy to hear you're pleased with our services. We'll make sure to pass your feedback on to the team! If there's anything else we can help with, feel free to drop us a line at quality.improvement@reed.com.
All the best,
The Reed in Partnership team

Rated 5 out of 5 stars

The Eastbourne Team

I can say Franco from Eastbourne Reed has helped me with so much, without him I wouldn't have come as far as I am without the councilling he has sorted for me, he got me o a college course which will help me achieve the job I would like. Lucy from the Reed well being side has also helped me so much with my anxiety. Over all I think Reed have been a amazing

13 February 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Thank you so much for taking the time to share your feedback! It means a lot to us, and we’re delighted to hear that you had a positive experience. We’ll make sure your lovely comments reach the team.
If there’s ever anything else we can help you with, please feel free to get in touch at quality.improvement@reed.com. We’re always here to support you.
Kindest regards,
The Reed in Partnership Team

Rated 4 out of 5 stars

Friendly advisor

Pleasant relaxed

13 February 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Thank you so much for sharing your feedback!
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

Great help!

The program helped me to understand my strong sides, my skills and offered me free courses to go back to work.
Daniela, my advisor is really professional and super nice, she guided me through all the process and worked hard for my return to working. Thank you!

13 February 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Thank you so much for taking the time to share your feedback! It means a lot to us, and we’re delighted to hear that you had a positive experience. We’ll make sure your lovely comments reach the team.
If there’s ever anything else we can help you with, please feel free to get in touch at quality.improvement@reed.com. We’re always here to support you.
Kindest regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

I am very happy with the support I…

I am very happy with the support I received through the Restart Scheme. The programme really helped me gain confidence and successfully find employment.

I would especially like to recommend my advisor, Todd. He has been very supportive, professional, and helpful throughout the whole process. He was always available when I needed guidance and provided clear advice and encouragement.

Thank you for all the support!
Anna

12 February 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Thank you so much for taking the time to share your feedback! It means a lot to us, and we’re delighted to hear that you had a positive experience. We’ll make sure your lovely comments reach the team.
If there’s ever anything else we can help you with, please feel free to get in touch at quality.improvement@reed.com. We’re always here to support you.
Kindest regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

I was very very happy with my…

I was very very happy with my experience at Reed in Partnership my advisor really help me tho the process get bk in to work I was only there a short time but did lots off courses to improve my skills set and got a job thanks restart

12 February 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Thank you so much for sharing your feedback! We’re really happy to hear that you had a positive experience. Your kind words will be passed on to the team.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 4 out of 5 stars

Got my steps in

12 February 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Thank you so much for leaving a positive review.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

The restart scheme through Reed

The restart scheme through Reed, has been a big help in aid of finding and applying for jobs, they provide you will all the training and understanding that you require to apply for jobs.

11 February 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Thanks so much for your review! We're really happy to hear you're pleased with our services. We'll make sure to pass your feedback on to the team! If there's anything else we can help with, feel free to drop us a line at quality.improvement@reed.com.
All the best,
The Reed in Partnership team

Rated 5 out of 5 stars

I have been with REED for over a year…

I have been with REED for over a year now I believe and I can not express enough how much they have helped me. My Advisor is Emma and she was so unbelievably understanding of my circumstances before I got a job. Emma always made sure that I had a way getting to the office and now she makes sure that i have a way of getting into work. She would check in with me not just job hunting wise but mentally and physically the job I have now is because of Emma and REED i had been out of work for over a year and within a couple of months she asked me if she was ok to put my CV forward to a restaurant in town and I am happier than ever.

9 February 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Thank you for your lovely review! We're delighted to hear that you’re happy with the service you have received. Your feedback is truly appreciated, and we’ll make sure it reaches the team.
If you need anything else or have further comments, feel free to contact us at quality.improvement@reed.com.
Best wishes,
The Reed in Partnership Team

Rated 5 out of 5 stars

Reed in partnership are highly recommended

From the day I joined Reed in Partnership, in Eastbourne, I was made to feel completely at ease. My work coach, Luke, has gone above and beyond in all aspects. Including, encouraging me to join courses, attend their in-house workshops and listening to any issues I may have. Luke also helped me apply for my passport to ensure I have the correct documentation for work. The atmosphere is friendly and relaxed. Everyone I met while I was a part of the scheme were all friendly and will always take a minute to chat. It has been an absolute pleasure and I am grateful to you all.

6 February 2025
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Thanks so much for your review! We're really happy to hear you're pleased with our services. We'll make sure to pass your feedback on to the team! If there's anything else we can help with, feel free to drop us a line at quality.improvement@reed.com.
All the best,
The Reed in Partnership team

Rated 5 out of 5 stars

Review 128976

Very simple explanation and very understandable.

6 February 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Thanks so much for your review! We're really happy to hear you're pleased with our services. We'll make sure to pass your feedback on to the team! If there's anything else we can help with, feel free to drop us a line at quality.improvement@reed.com.
All the best,
The Reed in Partnership team

Rated 5 out of 5 stars

it was a good experience

5 February 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Thanks so much for your review! We're really happy to hear you're pleased with our services. We'll make sure to pass your feedback on to the team! If there's anything else we can help with, feel free to drop us a line at quality.improvement@reed.com.
All the best,
The Reed in Partnership team

Rated 5 out of 5 stars

absolutely fantastic advisor

absolutely fantastic advisor, really helped me gain more confidence in my abilities/

19 September 2025
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Thanks so much for your review! We're really happy to hear you're pleased with our services. We'll make sure to pass your feedback on to the team! If there's anything else we can help with, feel free to drop us a line at quality.improvement@reed.com.
All the best,
The Reed in Partnership team

Rated 2 out of 5 stars

Off to a shaky start

Off to a shaky start! My appointment time was due to start at 1pm Inhave driven 28 miles to get here which I already found objectionable! But then someone was allowed to jump in front of me in the queue despite my explaining about having parked on a meter. It took a lot of cancellations and even cancelled planned earnings to be here today and I just find this wholly disrespectful! I am stressed out enough.

5 February 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hello,

Thank you for your feedback. We genuinely value input from our participants and are committed to resolving any concerns you may have. We’d appreciate the opportunity to speak with you directly to better understand and address these issues. Please feel free to contact us at your earliest convenience via quality.improvement@reed.com.

Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

Franco is always such a pleasure to…

Franco is always such a pleasure to see, ever so helpful and always keen to help me with anything I need.
He has made my experience with the company and enjoyable one.
Thank you Franco.

4 February 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Thank you for your very kind review! We're thrilled to hear that you’re satisfied with our services. Your feedback is truly appreciated, and we’ll make sure it reaches the team.
If you need anything else or have further comments, feel free to contact us at quality.improvement@reed.com.
Best wishes,
The Reed in Partnership Team

Rated 5 out of 5 stars

Great experience

My career coach, Paul, was very helpful too me, he was very understanding and honest.

3 February 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Thank you for your very kind review! We're thrilled to hear that you’re satisfied with our services. Your feedback is truly appreciated, and we’ll make sure it reaches the team.
If you need anything else or have further comments, feel free to contact us at quality.improvement@reed.com.
Best wishes,
The Reed in Partnership Team

Rated 5 out of 5 stars

Thomas was a great help

Thomas was a great help

3 February 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Thank you for your very kind review! We're thrilled to hear that you’re satisfied with our services. Your feedback is truly appreciated, and we’ll make sure it reaches the team.
If you need anything else or have further comments, feel free to contact us at quality.improvement@reed.com.
Best wishes,
The Reed in Partnership Team

Rated 5 out of 5 stars

Very friendly and helpful staff

5 January 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Thank you for taking the time to share your feedback! We're delighted to hear that you’re happy with the service you received. Your comments will be passed on to the team, they’ll really appreciate it.
If there’s anything more we can support you with, please don’t hesitate to get in touch at quality.improvement@reed.com.
Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

A much needed and excellent program

Since the beginning Daniela has been my coach. She was and continues to be supportive and extremely knowledgeable. I feel the program is amazing and everyone is encountered have been nothing but professional and courteous not only to me but from my observations everyone they help.

30 January 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Thank you for taking the time to share your feedback! We're delighted to hear that you’re happy with the service you received. Your comments will be passed on to the team, they’ll really appreciate it.
If there’s anything more we can support you with, please don’t hesitate to get in touch at quality.improvement@reed.com.
Kind regards,
The Reed in Partnership Team

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