Reed in Partnership Reviews 

662
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 233 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful and supportive staff members who expertly guide them through CV writing, training courses, and interview preparation. Many people feel genuinely cared for by their dedicated advisors, noting that this personalized guidance significantly boosts their confidence during job searches. However, some customers also noted that the overall process occasionally felt like an impersonal box-ticking exercise with a noticeable lack of tailored assistance. A few other people also felt that certain scheduling requirements and mandatory appointments were completely inflexible or largely unhelpful for their personal situations.

What people talk about most

Staff

Consumers find staff to be positive, highlighting how work advisors and team members offer kind,... See more

Service

Users describe positive interactions with service, highlighting that reviewers received dedicated support for... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently expressing deep appreciation for the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting friendly staff, helpful mock... See more

Location

People report ambiguous experiences with location, noting helpful services at branches like Southend on Sea... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Friendly and supportive team, and my work coach was helpful and clearly did their best to support me. Unfortunately, I didn’t have much luck as there were very few suitable opportunities available i... See more

Company replied

Rated 5 out of 5 stars

Everyone there was always nice e and polite. Connor on reception always remembered my name and always had time for a little chat. Sian my work coach was brilliant, she encouraged me all the way. She... See more

Company replied

Rated 5 out of 5 stars

I am very happy with the support I received through the Restart Scheme. The programme really helped me gain confidence and successfully find employment. I would especially like to recommend my a... See more

Company replied

Rated 5 out of 5 stars

Every meeting with Oksana (Wisbech) is comfortable and friendly. Very informative and helpful. In the last couple of months I've had so much helpful training to help me to get back in employment and g... See more

Company replied


Company details

  1. Business Services

Written by the company

Reed in Partnership’s mission is to positively transform people and their communities. With our help they can achieve their goals and change their lives for the better. We’re proud of the difference we can make. Hundreds of thousands of people across the UK have benefited from our services.


Contact info

4.2

Great

TrustScore 4 out of 5

662 reviews

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No recent history of asking for reviews

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4.2

All reviews

(662)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just wanted to say a massive thank you…

Just wanted to say a massive thank you to reed in partnership, especially my employment advisor, Louise. She helped me secure a role that I'm really enjoying, Louise helped me do my CV, did mock interviews with me and spent time completing job applications with me to help me secure this role.

I heard from my friend who is also attending the restart programme that Louise has since left, but I did promise I would leave her a good review and I wanted to say a massive thank you for all the support she gave me. I hope that wherever she has moved on to she is doing well!

Thank you restart programme, my life has changed for the better!

5 September 2025
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Judy, thank you so much for sharing your feedback! We're really pleased to hear that the support provided by Louise has resulted in you securing a new role that you are enjoying so much.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

Very good advice in a friendly…

Very good advice in a friendly atmosphere Very helpful.

24 October 2025
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Joseph, thank you so much for sharing your feedback! Your kind words will be passed on to the team.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

Staff were great

Staff were great. It was somewhere I wouldn’t dread to go as the staff were so friendly and helpful and did not come across judgemental or anything like that at all. I got the help needed to secure my job. Definitely recommend

1 September 2025
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Stevie, thanks so much for your review! We're really happy to hear you're pleased with our services. We'll make sure to pass your feedback on to the team! If there's anything else we can help with, feel free to drop us a line at quality.improvement@reed.com.
All the best,
The Reed in Partnership team

Rated 3 out of 5 stars

Found it quite boring

Found it quite boring, wouldn't recommend it

6 July 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Julie,
Thank you for your feedback. We genuinely value input from our participants and are committed to resolving any concerns you may have. We’d appreciate the opportunity to speak with you directly to better understand and address these issues. Please feel free to contact us at your earliest convenience via quality.improvement@reed.com.

Kind regards,
The Reed in Partnership Team

Rated 4 out of 5 stars

Great service from peter

Great service from peter, he contacted me explained everything efficiently to me. Thank you!

3 July 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hello! Thank you so much for sharing your feedback! Your kind words will be passed on to the team.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

Brilliant service!

They helped me so much with rewriting my cv, to helping me look in the right direction with access to work, Sian has been amazing I couldn’t have done any of it without her. All staff have been lovely there. They also offered me courses to make my cv stand out - I managed to get a job before I could take a course. Highly recommend

3 July 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Kelsi, thank you so much for taking the time to share your feedback! We’ll make sure your lovely comments are passed on to Sian and the team.
If there’s ever anything else we can help you with, please feel free to get in touch at quality.improvement@reed.com. We’re always here to support you.
Kindest regards,
The Reed in Partnership Team

Rated 4 out of 5 stars

Reed in partnership good review

They are really good at helping get into work and help with interview skills

30 June 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hello! Thank you so much for taking the time to share your feedback! It means a lot to us, and we’re delighted to hear that you had a positive experience. We’ll make sure your lovely comments reach the team.
If there’s ever anything else we can help you with, please feel free to get in touch at quality.improvement@reed.com. We’re always here to support you.
Kindest regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

Anne-Marie Smith saved my life I want…

Anne-Marie Smith saved my life I want to thank her so much and just want to say she deserves a big pay rise for what she has done for me she is a star I recommend reed to any one any time as they have got me bck on my feet love u so much Anne-Marie Smith xxx

1 May 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Tommy, thanks so much for your review! We're really happy to hear you're pleased with our services. We'll make sure to pass your feedback on to the team! If there's anything else we can help with, feel free to drop us a line at quality.improvement@reed.com.
All the best,
The Reed in Partnership team

Rated 2 out of 5 stars

The confidence course

Whilst the 1 to 1 appointments are tolerable and are helpful with job searching, and understanding that my skillset is better suited to a computer based job than a retail one, the self confidence course makes me really uncomfortable. I don't think some of the staff at restart understand how autism works, because I'll be OK in one environment but completely shut down in another when you are pressured to interact in a group or its too crowded. The guy who runs the confidence course mostly talks about himself and picks on anyone who appears "weak" for a full 3 hours and you leave with much less confidence than when you went in, also pressures you to make eye contact. Makes you feel like a target and the main message is "learn a trade or else you're a navelgazer with a mickey mouse degree" It's set up for people who aren't autistic. I hope I find something soon.

24 June 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Good morning.
Thank you for your feedback. We genuinely value input from our participants and are committed to resolving any concerns you may have. We’d appreciate the opportunity to speak with you directly to better understand and address these issues. Please feel free to contact us at your earliest convenience via quality.improvement@reed.com.

Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

Really the nice people work there

Really the nice people work there. I am so glad to meet Debbie and Kevin. Both of them are superstar for me. Appreciated as always.

23 June 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Sultana, thank you so much for sharing your feedback! Your kind words will be passed on to the team.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

Job hunt

Everyone there was always nice e and polite. Connor on reception always remembered my name and always had time for a little chat. Sian my work coach was brilliant, she encouraged me all the way. She always offered courses that would suit me, which I was happy to do. I know how certificates which I have never had and waiting for start date for a job all because Sian and other members of staff treated me like a person and were helpful and respectful. I'm leaving there feeling more confident and positive about myself which Sian helped me a lot.

22 June 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Fiona, thanks so much for your review! We're really happy to hear you're pleased with our services. We'll make sure to pass your feedback on to Sian & Connor. If there's anything else we can help with, feel free to drop us a line at quality.improvement@reed.com.
All the best,
The Reed in Partnership team

Rated 5 out of 5 stars

Katie (Pitsea)

I’ve loved my time at Reed based in Pitsea with Katie. The moment I met her we got on very well and she’s really helped me with a lot of things. Very welcoming and easy to talk to and would do anything she could to give you the right support and guidance you need.
Megan

19 June 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Megan, thank you so much for sharing your feedback! Your kind words will be passed on to Katie and the team.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

What a great place with wonderful…

What a great place with wonderful people there to help would recomend to anyone 10 out of 10

1 April 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Emma, thank you so much for sharing your feedback! Your kind words will be passed on to the team.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

The nice people work there

The nice people work there

8 June 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Maria, thank you so much for sharing your feedback! Your kind words will be passed on to the team.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

Reed is very good company,it

Reed is very good company,it has really supported me in all
aspects they could.The
trainings that improved my confidence,Cv etc.The trainings they do are very helpful and makes look for a job with confidence.They even enrolled me in a course to boost my skills and confidence.I was also
financially supported and support for interviews praperations . I would like the most impprtant person,who was my job advisor Leah Adams,.She is amazing,very
patient,supportive,go extra
miles to help to find work and do whatever necessary.I would
go to my appointment feeling
down but she will lift my spirit and reassure me that everything
will be fine. She was friendly,approchable and calm
She was very professional and understanding.She was my motivator.She would recommend me to other
professionals they
work in partnership with.I got a lot of support.She was always willing to help and reply you with no time when you sent her an email or call you.She really made this stressful journey of looking for a job lighter.Massive thank you to Leah Adams.

5 June 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Mosabata, thanks so much for your review! We're really happy to hear you're pleased with our services. We'll make sure to pass your feedback on to the team! If there's anything else we can help with, feel free to drop us a line at quality.improvement@reed.com.
All the best,
The Reed in Partnership team

Rated 5 out of 5 stars

It is a great exproance

4 June 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Jake, thank you so much for sharing your feedback! Your kind words will be passed on to the team.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 5 out of 5 stars

Gabriel was absolutely brilliant

Gabriel was absolutely brilliant, he could not done more for me.

Excellent in every single way and did a superb job on my cv which I believe helped immensely with getting my current employment.

30 May 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi there, thank you so much for sharing your feedback! Your kind words will be passed on to the team.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

Rated 1 out of 5 stars

Condescending ignorant and almost rude…

Condescending ignorant and almost rude !!!

10 March 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Steven,
Thank you for your feedback. We genuinely value input from our participants and are committed to resolving any concerns you may have. We’d appreciate the opportunity to speak with you directly to better understand and address these issues. Please feel free to contact us at your earliest convenience via quality.improvement@reed.com.

Rated 1 out of 5 stars

Absolutely terrible experience

Absolutely terrible experience, 3 hour round trip to have my travel expenses paid for then left, CV review was bareble, after 20 years of working in IT was told best thing I could do was to create content in LinkedIn or change to a different profession!

27 May 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Ben,
Thank you for your feedback. We genuinely value input from our participants and are committed to resolving any concerns you may have. We’d appreciate the opportunity to speak with you directly to better understand and address these issues. Please feel free to contact us at your earliest convenience via quality.improvement@reed.com.

Rated 5 out of 5 stars

Really helpful team at Reed

Really helpful team at Reed! Helped me find work before University. Especially Abbie for seeing me weekly and Chloe for contacting me about and jobs even though I was outside the area they have contacts in.

26 May 2026
Unprompted review
Reed in Partnership logo

Reply from Reed in Partnership

Hi Jayden, thank you so much for sharing your feedback! Your kind words will be passed on to the team.
If you need anything else or have any questions, please don’t hesitate to reach out at quality.improvement@reed.com. We’re always here to help.
Kind regards,
The Reed in Partnership Team

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