Redwinglondon Reviews 

After looking into the sizing ,I contacted the redwing store and I found this to be helpful.Quick delivery and these boots look even better than they do on the website.This brand does run big on the sizing.The break in period will take a while but I don’t care about this.They’re going to be so comfy.They stand out.Ive had someone look at them on my feet and they went”hmpf” but someone from work saw me the other day and he told me he noticed the boots before he noticed me.Thats done it for me.I now only wear redwings when I want to look smart.The boots I bought are iron ranger(amber)

I popped into the Red Wing London store last Sunday and was greeted by Jacob, who did a fantastic job of advising and guiding me through the wide range of boots on offer. Jacob was a real professional, and his advice was spot on.
I bought a pair of Iron Ranger 8303 (Hawthorne Muleskinner) boots, such a cool colour and finish. And a few days later, I bought a pair of Logger 4501 (black oil slick) online, again, stunning boots.
The high quality of Red Wing boots is evident from the moment you put them on; they support you in all the right places.
Red Wing cares about how their footwear fits you, which is why they offer a range of half sizes and different foot widths.
I haven’t had my feet measured in decades, so I was pleasantly surprised to see foot measuring devices in the store that weren’t for decoration. Yes, they actually measure your feet to advise on the correct sizing, so you no longer have to compromise on ill-fitting, mass-produced footwear.
And after several decades of buying footwear sold to me by staff who made me do all the work, I have found my home in this ‘cool vibe’ London store.
Definitely a 5-star performance by Jacob and Red Wing London.

I just purchased a pair of Iron Rangers (Copper) in size 11 UK/ 12 US.

The team have been great in helping with color questions and sizing concerns. Even my questions after receiving the boots, they could not have been more helpful or supportive.

Sunday 18/02/24
It’s very rare too fine a company in this modern world what stand by its product
It’s something from yesterday year Brought a pair of iron rangers early January, but I wasn’t too happy after a good wear. Went back to the shop with the purpose of buying another pair and told them the issue in passing we found the problem needed a half a size bigger instead of taking my money. For a second time. They spoke to the manager on my behalf and exchanged them free charge which is incredibly decent of them and go well beyond my expectation of a customer and I didn’t ask them for that they just did it. But I did buy a pair of deer gloves which I needed from them and also will be buying another pair of iron rangers in black or copper in a few months time. The two gentlemen in the shop who served me and the owner. they have my sincere gratitude and respect a very big. Thank you kind regards Simon Bauer

Exceptional service. Manager James William Moss helped throughout.

Very happy with my purchase from red wing London. I'm normally a size 8 in all my other footwear but I ordered a size 7 Iron ranger as the website recommends you size down at least half to a full size. I changed my mind and decided a full size down might be too small. I emailed their customer service to see if I could change to a 7.5 as my order was yet to be dispatched. To my delight Rachel responded promptly to say my order had been amended and they would now send me a 7.5 instead of a 7. Delivery was also very quick. Not next day delivery but that was not red wing London's fault as they were posted for next day delivery, parcelforce were to blame for the small 2 day delay. I'm also glad I changed from a 7 to a 7.5 as the 7.5 fit perfectly.

i ordered as their site advertises free next day delivery.
4 days later i'm still waiting for my boots.
Not particularly helpful customer service.
Will not order from them again - i'll go with one of the boutique denim shops who value your custom.

Not a fan of their return service, no free shipping

As always, Red Wing London are fantastic. Boots came next day and the costumer service is just amazing that’s why I will always use them. Thanks again RWLondon!

Great footwear but caught out with the sizing. The return cost me £24.98 with DPD, no dispute as was in their t&c. Still for what it would cost to have a RTN contract with their choice of courier. All in all 4 stars due to postage costs. Great service all in all, but but you need to know your size to avoid this due to their RTN policy.

Well made shoes/boots BUT............
Website tells you to size down, which you follow the instructions with, and then the boots turn up and are too small for you.
Redwing London then expect you to pay for return postage, even though you’ve followed their sizing instructions to the letter, and then blanked 3 emails off me asking them to cover postage.
Not a cheap pair of boots so I would have expected far better customer service.
Blanked 3 polite emails from me = I will not be buying off them ever again.