Redrow Reviews 

Toby always does a great job. The quality of his work is spot on and he is always tidy when he works and makes sure he leaves everything tidy before leaving. Really friendly guy and someone you can leave to get on with the job.

I was very skeptical at the start buying a new build due to horror stories you hear. We have recently moved in and we are so happy. The whole process everyone has been so helpful, but especially Lauren from the site, we had a snagger and understandable we have had a few issues but this lady has gone above and beyond to fix them. She is an asset to the business and made our new forever home so enjoyable. I would highly recommend buying a home with Redrow.

Where do I start two days before moving in the brand new toilets were stained and builders had been using them . The electric cable for island was being pulled through floor was covered in crap oven housing was ruined . Sooo stressful

Arden fields:

As first-time homebuyers and non-natives in the UK, buying our dream home was a huge milestone, and Redrow made the experience truly special.

A special thank you to Matthew Elliott, whose service was exceptional throughout the process. He was always responsive, transparent, straightforward, and genuinely helpful. His communication was clear and honest from day one, and he helped put together a deal that worked well for both parties. Matthew’s professionalism and customer-focused approach played a big part in making our dream of owning a home in the UK a reality.

We would also like to thank Redrow for making our dream come true and for continuing to support us after moving in. There is no such thing as a perfect home without any issues, but all the concerns and snags we have reported so far have been minor and are being continuously addressed by the team. A special mention to Isaac for promptly looking into the snags we have raised.

Overall, we are delighted with our new home and the service we have received. We hope the remaining snags will be resolved soon, and we are confident that our house will then be as close to perfect as we could have hoped for.

Thank you, Matthew, Isaac, and the entire Redrow team - Arden fields, Bulkington

We spent nearly two years visiting the Redrow sales office before finally committing to our home, and throughout every single visit, Alex Webber made us feel genuinely welcome. He took the time to understand exactly what our family needed in a home, and when the right property came up, he introduced us to what would become our home, and for that I'll always be grateful.

In fact, the experience left such a strong impression that while we were in the process of moving in, I introduced a friend to the development, and he ended up purchasing there too. We both benefited from the refer-a-friend scheme, and I'm pleased to say he's been equally happy with his experience so far.

Now over a year into living in our Redrow home, I can say the after-sales experience has been just as impressive. Every issue we've raised has been addressed promptly and with real care. The after-sales team, led by Imogen O'Malley alongside Leila and the wider team, has been excellent — professional, responsive, and genuinely committed to making things right.

Redrow truly earns its five-star reputation. This is a developer that makes sure the money you invest in your home is worth every penny.

I visited the Radbourne view development last weekend with my wife. We were greeted by a very friendly lady called Jackie.
We didn’t have an appointment but Jackie took the time to speak to us and gave us lots of information to help us make a decision on what it is we want.
Jackie was very knowledgeable and polite. We are not looking to move straight away but we will be back to see Jackie when we are she was great.

Help to sell was perfect sold in the first week
Everything went smoothly
Date estimated for completion was on time

We are very pleased with our experience in buying a new built from Redrow. From reservation, pre-view, completion through to the after sale care, all the processes went smoothly and with the appropriate attention to details. We were presently surprised by the moving in hamper and productswhich were lovely and thoughtful. We would like to thank Shelley, Suzie of the Sales team who looked after our sale process and responded to our queries very promptly. Many thanks also go to the site team who managed our after sale care well, particularly Hedley, Tom and Brad.

Excellent job done. Apart from the great finish you would not know he had been here. Took time to get it right.

The sales staff and onsite operations team. Very helpful

Great service, helpful staff helping with the move and attending to any issues that we may have faced. The house is finished to a good standard.

We’d like to express our deepest gratitude to the entire Redrow team especially Shelley and Hedley. Their dedication and extra effort during the move were truly remarkable. The finished house is beautiful and we’re thoroughly satisfied.

Redrow’s employer Ian Butcher (Eastern Redrow / The Mulberries )surpasses himself with every visit to us. After moving into our beautiful home 2yrs ago there were an number of snags to be addressed and once Ian was through our door we knew they would be sorted to the highest standard and our house left spotless after every job!

We had a big issue with insulation and while we felt we weren’t being listened to by Redrow Ian went above and beyond to make sure we were heard!
Today it is being sorted with Ian overseeing it all by our request.

Buying our first home has been one of the biggest decisions of our lives, and the experience we've had with Allison Clark and Tracy Benson at Redrow's The Mulberries development in Witham has made an enormous difference.

I first visited the development over a year ago, hoping to buy in an earlier phase alongside a friend. At the time I couldn't quite make the numbers work, but Allison and Tracy took the time to understand my situation, gave me honest guidance, and never made me feel like a low-priority customer. I went away, saved hard for a year, and came back — and they remembered me, picked up exactly where we left off, and welcomed me back as if no time had passed.

Throughout the reservation process they have been outstanding. Their knowledge of the Harrogate house type, the plot layout, and the upgrade options is exceptional, and they have been transparent about timelines, the incentive package, and exactly what to expect at each stage. Every email and call has been answered promptly and clearly.

What sets them apart is that it never feels like a sales pitch. It feels like genuine guidance from people who want you to make the right decision for your family. As first-time buyers, that has been invaluable.

Thank you Allison and Tracy — you've turned what could have been a stressful experience into a really positive one. Highly recommended.

If you’re thinking of buying a Redrow house at All Saints Gardens please be aware it’s a nightmare living here at the moment.
Every weekend and school holidays, over 100 young teenagers gather around the lake, drinking alcohol, smoking drugs and playing loud music.
Residents have been verbally abused and threatened, the surrounding areas are being vandalised.
Redrow, who are the landowners have decided to turn a blind eye to the situation and just abandon the property owners.

Dear Redrow HR Team,

I am writing to raise a concern regarding a social media comment allegedly made by an individual identified as Jon Coleman, who I understand may be employed by Redrow.

The comment was made in response to a Facebook post concerning a hit-and-run incident involving a Muslim woman wearing a hijab. Under the post, Mr Coleman commented: “Give him a medal.”

Given the context of the incident and the apparent anti-Muslim nature of the post, I found this comment deeply concerning and potentially discriminatory. Public comments of this nature can reflect poorly on an employer and may cause distress to members of the community.

I appreciate that employees are entitled to personal views; however, comments appearing to endorse violence or hostility towards a protected religious group are serious and, in my view, warrant review under your company’s standards of conduct and equality policies.

Thank you for taking the time to consider this matter. I trust it will be reviewed appropriately.

We’ve had a really positive experience with the team at Redrow Meadowvale from start to finish. We met Ryan on completion day when he had recently joined in a new role, but he has been great throughout — always helpful, approachable, and quick to respond to any questions we’ve had.

Rachel from the aftercare team, along with site managers Neve and Oliver, have also been excellent. They’ve all worked together really well to help resolve the remaining small issues quickly and professionally, keeping us updated and making the process straightforward. There are still a couple of things being worked on, but we trust they’ll be sorted and appreciate the support and communication from the team throughout.

We also had an independent snagger inspect the property, and they commented on how few fixes were needed overall and described it as a good product, which gave us real confidence in the quality of the home.

Overall, we’re really pleased with both the property and the way we’ve been treated so far. Thank you to everyone involved for making the experience such a positive one. P21 🏠

We have recently completed on our Redrow home and I couldn’t be happier. From start to finish, the company as a whole have been amazing.

Pam from the sales office at the Bishop Meadows site has been brilliant, she explained things clearly and kept us updated.

We had several issues selling our previous property, with the sale falling through twice and Redrow were incredibly accommodating and patient.

Also Sue at the Bishop meadows sales office who saw us through the finial stages of the process has been very helpful, she has assisted us with any enquires we had and again kept us updated with everything.

Leonie, the customer service manager at Redrow has also been amazing. She has contacted us following the collection to ensure everything is going smoothly on the new house, we have had no issues with the property thus far but she has assured us if we do come across anything she will make sure it is sorted promptly.

Carl the site manager has been in frequent contact since we have moved in the property. There was a slight issue with a panel in the kitchen, which Carl resolved before we were even aware of it and replaced the panel.

The quality of the build, the house and all interiors is amazing. Everything has been completed to such a high standard I could not recommend Redrow enough.

The customer service throughout has been impeccable. Even following completion of the sale it had been easy to make contact with the team and we have felt very looked after, throughout the whole progress and following completion.

10/10 - 5* review from me!!

The overall experience was good, however there were some little issues which could have been avoided with providing clear information. As example, we were told that kitchen etc. can be chosen, but no one warned that for the plot we have chosen - everything has been installed already. Surprised that no information pack was provided - only received manuals for the white goods and still chasing the after care team for the additional information- e.g. tiles and paint used.
Welcome gift was lovely and sales team in general is very welcoming and willing to help.

Super site manager responsible for looking after you after move in.
No request too big.
Very happy with property