My sister who ordered the cake for me paid an extra amount to have a priority delivery for 10am-3pm on Dec 31, 2022. We were disappointed since the delivery arrived between 7:15-7:25pm. We hope the de... See more
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What amazing customer service went above & beyond. Helped me get 24 cupcakes at really short notice & called to make sure it was all ok. Will definitely use this company again instead of a well know... See more
Delivered on time, exactly as advertised and thoroughly enjoyed by our Son's guests for his 30th birthday party. Really happy we chose Red Robin - thanks to all that helped us join in the celebratio... See more
I'm from India and I ordered cupcakes for my friend in Uxbridge. I kept following up for the order via WhatsApp and emails and without any hesitation, they kept me updated. Red Robin Bakery have pr... See more
Company replied
Company details
Written by the company
We are a London-based bakery, and we love to make yummy cakes for all occasions! Our cakes, treats and brownies are freshly baked using the finest ingredients. We hand deliver across London so whether you need our popular Birthday Cakes such as Moet ‘Her Highness’ Cake or the Double Decker, a wonderful box of gourmet Belgian Chocolates, a nice bubbly to say Cheers, or a smashing Combo of all these things - we will deliver. Literally. Think of us for any special occasions, birthdays, anniversaries, events or for plain simple enjoyment at the end of a tough week. We are Great Celebrations. Our reputation comes from delivering our products Fresh, and with a phenomenal Customer Service!!
Contact info
26b Bourne Court, IG8 8HD, London, United Kingdom
- 020 3745 7225
- hello@redrobinbakery.co.uk
- www.redrobinbakery.co.uk
4.1
Great
183 reviews
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Good experience but can be better
I bought a cake for my grandma for her birthday and I always do every year at Red Robbin Bakery. I always request a photo to be sent so I can ensure she is happy as I am overseas. But seems no employee can do an extra mile for clients. There was one time, I was sent a video and I saw Lola so happy. It didn’t happen again.
4 September 2022
Reply from Red Robin Bakery
thank you kindly for your feedback
Great value and service
Great value and service, I got a next-day delivery for a custom Vegan cake for 20 people
6 September 2022
Reply from Red Robin Bakery
thank Marina, we hope to hear from you again
Excellent service
Excellent service. Cupcakes delivered on time. The cupcakes were to thank my estate agent for his help and assistance. Much appreciated by him and his family. I will use your company again and will recommend it to my friends. Big thank you. 🙏🏼
5 September 2022
Unprompted review
Reply from Red Robin Bakery
Thank you King,
we would love to provide a great service to you and your friends again
Reply from Red Robin Bakery
Thank you so much for your feedback! we look forward to seeing you again.
Kind regards,
Leigh-Anne
Cake Was burned & topping Strawberries…
Cake Was burned & topping Strawberries are spoiled. Very disappointed :(
29 August 2022
Reply from Red Robin Bakery
Dear Chalukya,
Thank you for your feedback. We are so sorry that you feel this way and did not enjoy your experience with us.
We would love to discuss this further with you and make things right.
Looking forward to hearing from you,
Leigh-Anne
These were a gift I sent to a friend in…
These were a gift I sent to a friend in London. I’m living in Australia. They were perfect, delivery was bang on time and she was delighted!! Thank you
27 August 2022
Reply from Red Robin Bakery
Thank you very much Niamh!
Regards,
Leigh-Anne
Cake was late and not as shown in picture
I was promised the cake between 1pm and 2pm after speaking to someone in their department assuring I would received the delivery. I did not receive it on time. The cake was not same a the picture it looked different and the picture of elsa had marks on the face and plus it was a tiny picture compared to how it looked on the picture. They did some amateur design around the side nothing like the cake on the picture. Was not happy.
26 August 2022
Reply from Red Robin Bakery
Dear Gowseny,
I am so sorry to read of your experience and would love to speak to you directly on this matter so we can fix any issues.
All the best,
Leigh-Anne
Lovely cupcakes and I got a Red Velvet…
Lovely cupcakes and I got a Red Velvet Birthday cake for my daughter. Delicious lovely cake that lasted just over a week in the fridge 😋
26 August 2022
Reply from Red Robin Bakery
Hello Nickie,
Thank you for your lovely feedback.
All the best,
Leigh-Anne
The cake was not delivered when…it was supposed to for an Anniversary
The cake was not delivered when promised. It was delivered the following day. Missing the Anniversary we were celebrating. The cake looked very amateur not like it had been done by a professional bakery it certainly didnt resemble the picture of the cake I had chosen on the internet. I just hope it tasted better than it look. The customer service was pretty dreadful. I was promised a picture of the cake a confirmed delivery time and at no point was I told they werent going to meet the time they promised. I had to hear from my boss about it who was disappointed it hadnt arrived in time. I chased that evening and the next morning and I was being ignored. They finally got back to me to say it would be delivered by lunchtime that day. Very dissapointing overall. I wont be using them again.
22 August 2022
Reply from Red Robin Bakery
Dear Laura,
I am sorry to hear of your experience. I have tried to contact you to get more information about this incident and look into how we can make things better. We hope to hear from you again,
All the best,
Leigh-Anne
I had a good experience
I had a good experience, only thing was the high delivery charge.
22 August 2022
Reply from Red Robin Bakery
Thank you Andra,
we will bear this feedback in mind and hope to serve you again.
Best wishes,
Leig-Anne
I ordered the cake with three days to…
I ordered the cake with three days to go. Delivered fine within the time slot. Cake looked fantastic. Tasted even better.
Great service, lovely cake
17 August 2022
Reply from Red Robin Bakery
Thank you Claire!
We hope to hear from you again.
Leigh-Anne
its was coca cola.
16 August 2022
Great cake, but delivery tracking required
The cake was delicious but it would have been easy if you provided a tracked to know the status of the delivery..
8 August 2022
Reply from Red Robin Bakery
Dear Brindha,
Thank you for leaving feedback. Please contact us to get an accurate ETA in future.
best wishes,
Leigh
Late delivery
Hi, considering that the delivery was late, I’d appreciate the refund.
Thank you
6 August 2022
Reply from Red Robin Bakery
Dear Adina,
Apologies for the late delivery, sometimes we cannot predict how the traffic will be and get it wrong. We would like to make things rights in future and will take your feedback on board.
Kind regards,
Leigh-Anne
Reply from Red Robin Bakery
Hello Genna,
We are so glad you loved the cake. Please come again.
All the best,
Leigh-Anne
Thank you badsha and to your…
Thank you badsha and to your bakery...for helping me to give surprise to my niece from india with your lovely and tasty cake on her birthday.This was the first time and love to continue this journey with you people to celebrate all occasions in future...it was not easy from india to send these type of gifts to your family..but you people make this easy and wonderful on her this birthday... lovely cake with all the necessary things which i want in the cake and you fulfilled all the requirements by maintaining the taste also...god bless you and your team...Richa
3 August 2022
Unprompted review
Reply from Red Robin Bakery
Thank you Armaan!
Happy to have your custom.
Leigh-Anne
Don’t ruin your event
I made the worst mistake in my life to order my son’s first birthday cake from this bakery. I didn’t expect to get the exact cake as the one from the picture they sent me, but I didn’t either expect to get that rubbish cake they made. Horrible experience… no customer service, poor quality, cheap design, overpriced
2 August 2022
Reply from Red Robin Bakery
Dear Roxana,
Thank you for your email.
I would like to apologise for your experience with us and would like to talk with you further to make things better in the future.
All the best,
Leigh-Anne
Reply from Red Robin Bakery
Dear Opeyemi,
Thank you for taking the time to provide feedback.
We have taken your comments on board and would love to discuss with you further how we can improve.
kind regards,
Leigh-Anne
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