This has been one of the worst online shopping experiences I’ve ever had. I placed an order, paid in full, and received barely 20–25% of what I actually ordered. Despite delivering only a fra... See more
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I ordered 3 boxes of mangoes to compare the different varieties. Easy to order, lots of delivery slots and order arrived well packaged and without any delay. Best part, the mangoes were super tasty. I... See more
Company replied
Normally, if a website doesn't display a UK address, then the company don't get my custom. However, a friend had recommended Red Rickshaw as bona fide and so I ventured an order for goat meat. The exp... See more
Company replied
Placed an order for Yellow Dragon fruit which are near impossible to source in the UK. Order came quickly, very well packed. Fruit was absolutely perfect, delicious, ripe and ready to eat. I am not... See more
Company replied
Company details
Written by the company
Red Rickshaw is the home of hard-to-find ingredients, specialising in world foods and ingredients. We empower cooks to create authentic cuisines from around the globe with premium quality, fresh and seasonal ingredients.
Contact info
5 St Andrew Street , EC4A 3AF, London, United Kingdom
- 02079934988
- hello@redrickshaw.com
- www.redrickshaw.com
2.4
Poor
3K reviews
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick service
Very quick service. All items as expected and there was no postage charge for shopping balance over £ 15.00. Will use them again. Well done.
5 April 2022
Unprompted review
Reply from Red Rickshaw
Hi,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime
We are so happy to hear you will be using Red Rickshaw again, we are sure you will continue to love our products
Kind regards,
The Red Rickshaw Team
Best price and delivery for white…
Best price and delivery for white vinegar. Easy website to order and prompt delivery.
Many thanks.
5 April 2022
Unprompted review
Reply from Red Rickshaw
Hi Margaret,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
We are so happy to hear you will be using Red Rickshaw again, we are sure you will continue to love our products.
Kind regards,
The Red Rickshaw Team
Love the quality
Love the quality of their fresh ingredients! Always arrives in perfect condition, in fantastic packaging.
A great place for getting difficult to find items.
4 April 2022
Unprompted review
Reply from Red Rickshaw
Hello,
Natalie, thank you so much for taking the time to leave this excellent review. We really appreciate your business.
Please let us know what we can do for you in the future.
Kind Regards,
The Red Rickshaw Team
Efficient and quick
Efficient and quick. Tried few mangoes and they are really great.
3 April 2022
Unprompted review
Reply from Red Rickshaw
Hi Ragin,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
We are so happy to hear you will be using Red Rickshaw again, we are sure you will continue to love our products.
Kind regards,
The Red Rickshaw Team
2nd order from Red Rickshaw and I wont…
2nd order from Red Rickshaw and I wont be buying my spices etc from anywhere else now. Great authentic spices at an even better price. Really glad I found this company. 5 stars
3 April 2022
Unprompted review
Reply from Red Rickshaw
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Kind regards,
The Red Rickshaw Team
Product ordered was fine but just…
Product ordered was fine but just letting you know the packaging was wrecked.
3 April 2022
Unprompted review
Reply from Red Rickshaw
Hi Donna,
Thank you so much for this 4-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
I have passed this information on to the rest of our team to make them aware of the packaging issue and ensure that it does not occur in future orders.
Kind regards,
Red Rickshaw Team
White vinegar …
Ordered White vinegar from you mainly to kill off an invasion of Ivy - only one dose applied yesterday -
I will certainly let you know the result after a few more sprays - will be placing more orders during the coming weeks. Thank you for your prompt delivery service.
2 April 2022
Unprompted review
Reply from Red Rickshaw
Hi Mary,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Kind regards,
The Red Rickshaw Team
Customer Service
This is how companies should rectify issues with a customer. Red Rickshaw I originally gave you 4 stars because of a product I was not satisfactory with. However I am happy to give you 5 stars because your customer service is awesome. You addressed the issue and even offered an apology and a part refund which was fair. I'll definitely use your company again. Thank you.
2 April 2022
Unprompted review
Reply from Red Rickshaw
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
We truly do appreciate that you have accepted our apology and updated your rating. Thank you for your patience and understanding.
Please do let us know if you would like to discuss anything further.
Kind regards,
The Red Rickshaw Team
Reply from Red Rickshaw
Hi Morag,
What amazing comments, it's fantastic to hear how much you’re enjoying your products from Red Rickshaw.
It's our pleasure, we can’t wait for you to see all of our upcoming products, so exciting.
Kind regards,
The Red Rickshaw Team
Reply from Red Rickshaw
Hi Evita,
Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
Kind regards,
The Red Rickshaw Team.
I ordered Alphonso mangoes
I ordered Alphonso mangoes. The ones I received were shrivelled and I had to throw 3 of them away as they could not be eaten. The mangoes I received last year were excellent. I looks as if i got some badly sored mangoes. So disappointed
31 March 2022
Unprompted review
Reply from Red Rickshaw
Hi Melvyyn,
Thank you for your feedback.
We are sorry to hear about the mangoes that you received, however, please could you send some images so that we can offer a resolution for you. Please email us at; hello@redrickshaw.com
Kind regards,
The Red Rickshaw team.
This is my second order / delivery .
This is my second order / delivery .. I enjoyed shopping with you guys .. the goat meat was very fresh , I loved it .. well impressed .. I will continue shopping with you and I’ve told my friends and family about my shopping experience .. Thank you 😊
Kind regards
Elizabeth (customer)
31 March 2022
Unprompted review
Reply from Red Rickshaw
Hi Elizabeth,
Thank you for your feedback.
We are pleased that you were happy with your second order.
Kind regards,
The Red Rickshaw Team.
Would have given ZERO if I could have - BEWARE
Placed my first (and last) order with RR. Wanted Custard Apples, Star fruit and some ‘normal ingredients’ ie courgette, lime, kiwi, pak choi, coconut etc.
Large box arrived on stated delivery day - that’s where good parts end.
Custard Apples were missing (but they had advised prior to delivery).
Star Fruit was the size of a small tangerine with brown spots - went straight to compost bin.
Coconut the size of an apple - smallest I have ever seen - not tried it yet.
Kiwi- bruised - went to bin.
Courgette soft by day 2 - went to bin.
Pak Choi wilted by day 3 - yep you gussed where it went.
Much better, fresher, longer lasting produce from Sainsburys or even Lidl. Understand it is set up to provide hard to find ingredients but of the 2 ‘hard to find’ ie custard apples and star fruit - 1 missing and the other might as well have been.
31 March 2022
Unprompted review
Reply from Red Rickshaw
Hello Julia,
Thank you for reaching out!
We are sorry to hear about your delivery and would like to put things right for you. Please could you email some images to us at hello@redrickshaw.com, where an agent will be able to resolve this for you? Please be sure that the image is no larger than 1MB.
We look forward to hearing from you.
Kind regards,
The Red Rickshaw Team.
My first delivery from Red Rickshaw and…
My first delivery from Red Rickshaw and I am impressed. Placed my order on Saturday and it arrived Monday! Love the £15 free delivery threshold. I will be shopping here for again. Many thanks!
30 March 2022
Unprompted review
Reply from Red Rickshaw
Hi Lyn,
Thank you for your feedback!
It is great to know that we provided a great service for your first time order, and we hope to hear from you again real soon.
Kind regards,
The Red Rickshaw Team.
First Class
Fast reliable carrier used choice of delivery day, superbly packed. Good prices.
30 March 2022
Unprompted review
Reply from Red Rickshaw
We always enjoy hearing what our customers have to say, David! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
Kind regards,
The Red Rickshaw Team.
Highly recommended
Highly recommended, item arrived well packaged and reasonably priced.
30 March 2022
Unprompted review
Reply from Red Rickshaw
Hi Simon,
Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
Kind regards,
The Red Rickshaw Team.
Items arrived in time
Items arrived in time. The ginger were large and the price is right. I'm also happy with the litres of vinegar. The price is also right. The mangoes are smaller than expected and I didn't like the sight of them.
30 March 2022
Unprompted review
Reply from Red Rickshaw
Hi Sonia,
Thank you so much for your feedback. We are pleased that you are happy with the Ginger and the Vinegar. However, we apologise for the disappointment with the Mangoes. I would like to assist with a resolution for you. Please could you email us at hello@redrickshaw.com, with images no larger than 1MB, where an agent will be able to help?
Kind regards,
The Red Rickshaw Team.
Happy buyer
Good collection and variety, easy to use and prompt delivery.
30 March 2022
Unprompted review
Reply from Red Rickshaw
Dear Uma,
We are glad to hear we provided you with top-notch service! It is good to know how happy our customers are. We appreciate the feedback and would love to work with you again.
Kind regards,
The Red Rickshaw Team.
Recommend this company if you want good products
Fantastic value items and free delivery over £20 - not many companies offer this great deal. Received my box the next day even.... Would recommend this website to anyone looking for spices and ingredients of very good quality
30 March 2022
Unprompted review
Reply from Red Rickshaw
Dear Penelope,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. So thanks for your kind words and we look forward to seeing you again.
Kind regards,
the Red Rickshaw Team.
Arrived in time and in perfect…
Arrived in time and in perfect packaging
Excellent will be ordering again x
29 March 2022
Unprompted review
Reply from Red Rickshaw
Hi Mandy,
Thank you for your feedback.
We are pleased to know that you were happy with your parcel and we look forward to hearing from you in the future.
Kind regards,
The red Rickshaw Team.
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