Red Paper Plane Reviews 

1,036
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their impressive nature and the creativity of the designs. Many people also commend the outstanding customer service, noting the team's helpfulness, responsiveness, and positive attitude in every interaction. Reviewers frequently mention the swift delivery and fine packaging, ensuring products arrive quickly and in perfect condition. However, some customers experienced issues such as loose glue on a video box or not receiving their ordered item, and one noted an incorrect USB charging cable.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers highlighting the excellent quality,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting great communication and... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard of products and the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers reporting that their orders and... See more

Staff

Users describe positive interactions with staff, highlighting their responsiveness, helpfulness, and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are exploring some new methods of reaching out to our target audience - Red Paper Airplane delivered on the samples!! Thank you so much for letting us put our hands on these things to help us make... See more

Company replied

Rated 5 out of 5 stars

I spoke with my rep Julie Collins on webcam and she answered my questions well. She gave me a code to get a free video mailer sample with free shipping! I ordered one and it arrived. I uploaded a prev... See more

Company replied

Rated 5 out of 5 stars

Greetings, aside from the excellent customer service talents of Theresa, she provided me with a free sample that was excellently packaged and swiftly delivered to me. I, in turn, mailed this wonderful... See more

Company replied

Rated 5 out of 5 stars

I've been working with the team at Red Paper Plane for a few years now, and their video brochures are just incredible. I even had a rush request that I personally thought was impossible, truly a total... See more

Company replied


Company details

  1. Prints and Signs Store
  2. Business to Business Service

Written by the company

At Red Paper Plane®, we know how important it is to provide a visual and tactile experience when it comes to direct mail materials. Our company has produced thousands of effective direct mail designs over the years and know that your clients will be more responsive to our formats due to the emotional connection that's created with your brand. Red Paper Plane is the only place to create these interactive direct mail marketing materials online. Whether you're launching a new product, creating brand awareness or trying to generate buzz for an upcoming corporate event there is no better way than to send a direct mailer designed by you here at Red Paper Plane.

Red Paper Plane

Written by the company

Premium Interactive Print Solutions
Easy to Download Templates for All Products.
Quick & Easy Pricing
Easy to calculate project pricing on each product page
Low Minimum Order Quantity
Order as few as 10 and up to 100,000+

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,036)

54 reviews in the last 12 months

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Rated 3 out of 5 stars

Loved the product! Prices not so much.

The products are phenomenal and everything they were promoted to be. The thing that disappointed me was I am a very small business so when I selected my samples, I was careful to only choose ones from the least expensive one $ tier. When I received my lovely samples, all the ones I liked best were, in fact, not $ items, but $$ items. That put all the ones I liked best well out of my price range. It was very disappointing.

14 August 2024
Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE

GREAT CUSTOMER SERVICE! I inquired about two products. I requested proofs to show to my client. I was offered a FREE promo code as a first-time visitor. What a blessing! The proofs are excellent. I truly hope my client revisits their budget, as the items would make them stand out in the crowd.

2 August 2024
Rated 5 out of 5 stars

Stacy Zaid was so helpful

Stacy Zaid was so helpful! This is my new favorite informational piece, and I plan on recommending it to all my clients. I'm definitely looking forward to working with Stacy and Red Paper Plane more

2 August 2024
Rated 3 out of 5 stars

Final product was pretty good- audio…

Final product was pretty good- audio was really, really low with no way to adjust. Template was hard to use. Brochures came in a weird unprofessional circus box (????). Didn’t seem like a real company. I guess i got what i wanted but it wasn’t a great experience.

8 July 2024
Rated 5 out of 5 stars

Easy to work with.

It was easy to download the template for my designer and then the ordering process online was very simple. My account manager followed up at just the right times so I knew what to expect.

10 May 2024

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