Red Lobster Reviews 

164
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, most reviewers were unhappy with their experience overall. Many people were disappointed with the food quality, noting issues with taste, freshness, and preparation, such as rubbery seafood or cold, poorly cooked dishes. Customers also frequently reported problems with portion sizes being too small or items not matching menu descriptions. Additionally, many encountered unsatisfactory service, including rude staff, long waits, forgotten orders, or incorrect items being served. However, some customers also noted positive experiences with the staff, describing them as friendly, attentive, and professional, often going above and beyond. A few other people also felt that certain food items, such as the Cheddar Bay Biscuits or specific seafood dishes, were delicious and well-prepared.

What people talk about most

Product

People report ambiguous experiences with product quality, with some finding specific dishes like the crab... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising employees for being kind, helpful,... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers expressing satisfaction... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing significant disappointment... See more

Order

Consumers find order experiences to be ambiguous, with some reporting issues such as parts of their order... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I purchased the Seaside Shrimp Trio and I was very disappointed. The shrimp was bite-size shrimp. Totally different from what you see in the picture. The only thing I enjoyed was the corn. Everything... See more

Rated 2 out of 5 stars

Ive had a love affair with red lobster for decades but the honeymoon stage is definitely over. Your crab Alfredo was perfect for me, I was in my "happy place " every time I enjoyed it but you took it... See more

Rated 2 out of 5 stars

The food quality and quantity has lowered while the prices have increased. The salad is pre-bag so it smells, and is only a handful of lettuce, it cost nearly $5 in Oklahoma. The shrimp scampi used... See more

Rated 2 out of 5 stars

Pleasant staff, parts of the order came cold. The kitchen area was in a filthy state with lots of water on the floor being trailed into the dining area. Had I seen the state of the kitchen before l ha... See more


Company details

  1. Restaurant

Information provided by various external sources

Red Lobster Hospitality LLC is an American casual dining restaurant chain headquartered in Orlando, Florida.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(164)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No longer a red lobster fan

I took my granddaughter and her friend to red lobster in Shawnee for lunch it was her friends birthday and we ordered from the menu and we knew that the menu has changed to pricey but that was OK they love red lobster. I assumed that the bill would be around $100 but when I got the bill it was $142 I was shocked the drinks were the amount of a can Of a Dr Pepper soda the price for those were nearly 4 dollars we ordered brussels sprouts which was one of our 2 vegetables that was also charge extra on the ticket and they were burnt to a crisp, the lobster was so rubbery you could barely pull it apart to eat it the shrimp scampi no longer has that nice garlicky taste to it so the food quality I would give a 2. I don’t believe I will be going back to red lobster anytime soon. For someone on a low budget and paying $142 for a lunch meal the meal should’ve been exquisite. The customer service that’s the waitress was amazing though but still I will not be going back.

14 September 2022
Unprompted review
Rated 5 out of 5 stars

A Valuable Team Member Can Make All The Difference!

Tonight my wife and I decided to dine at The red Lobster. We just moved here on
July 16th 2022 from Portland, Oregon. We have been to Red Lobster locations in Oregon, Orange County, CA, and San Diego. We have never had a server as genuine as Alexus who we met today at this location! Yes Alexus was polite and friendly, professional and attentive but what made this an experience above ALL other evenings we spent at other Red Lobster locations across the country was Alexus came across as such a genuine person!! That's not something you can create, fake, learn. It's truly a gift and Alexus shared that with us tonight. The greatest assets of any business is its people. Alexus is a perfect example of that. Red Lobster is very lucky to have such a valuable team member! Thank you all for a great meal tonight and thank you Alexus for being you. We wish you all the best. And continue striving to be the best.

11 August 2022
Unprompted review
Rated 1 out of 5 stars

Shrimp kung pao

I picked up carry out from the Beachwood, Ohio Red Lobster. Shrimp kung pao and biscuits. Biscuits were good but kung pao was HORRIBLE! They threw a bunch of noodles in the carry out box with some fried shrimp and nothing else. No edamame, cabbage, crispy onions, cashews or green onions. Not even any spice in the soy ginger sauce. It's basically a plate full of noodles with a thick sickenly sweet sauce with breaded shrimp that's not crispy on it. I've had it 3 times before and it was delicious. Whoever made it this time needs to follow what the menu states is in it. Will not go back here again.

28 July 2022
Unprompted review
Rated 1 out of 5 stars

We went there to eat a good meal,I…

We went there to eat a good meal,I always go there but hadn't been in a while the food was not good my steak were so tough my potatoes wasn't done the food wasn't season and I ask them what in the world going on in red lobster not going back no time soon .

29 June 2022
Unprompted review
Rated 1 out of 5 stars

Don't buy grilled chicken at Red Lobster

This review is about the Red Lobster Restaurant on Route 9, Poughkeepsie, NY. I ordered the grilled chicken. I received five pieces of chicken breast of various sizes. It amounted to about one full chicken breast. They were very dry, cold, stringy, tasteless and tough. It appeared to me that they had been cooked at least a day or more before serving it to me. Since I was part of a large party I didn't want to embarrass the host by complaining. I let it go.

30 May 2022
Unprompted review
Rated 3 out of 5 stars

I expected more.

The food was just good, service was okay but I expected to be blown away after soo much hype from a friend which was not the case thereby 3star.

15 May 2022
Unprompted review
Rated 1 out of 5 stars

Went to red lobster for my birthday the…

Went to red lobster for my birthday the salad was wilted , potatoes we cold and tasted like they were warmed over not so warm … my clams and popcorn shrimp was under cooked the other order clams and scallops were undercooked and scallops were strong tasting …when we said something the waitress said we cook our items this way … if you want your order cooked longer you should tell us .. I have went to red lobster for 40 years and the last 5 have not been a ver good experience .. we won’t send food back as we do not trust the process ..

29 April 2022
Unprompted review
Rated 5 out of 5 stars

Yesterday at Red Lobster!

Yesterday, I was served by Ms. Nikki. She was friendly and made my visit to Red Lobster so great! She talked to me and helped me make the best choices. I felt that I was in good hands with Nikki! The service and food was the best! Thank you.

14 April 2022
Unprompted review
Rated 2 out of 5 stars

I loved Red Lobster growing up

I loved Red Lobster growing up. But they changed about 10 years ago or so and now are atrocious. It's like they're trying to be hip and cool, with small portions, healthful sides, and newly designed menus. But I paid $15 and got 6 shrimp with some rice and leafy greens. Haven't been back since. It was crowded, rundown, and slow service in the dark.

7 March 2022
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

Avoid like the plague . Poor service crap food, tried to contact corporate customer relations, recording said they were in an all day meeting. Left contact info ,2 days no response. Will be going to Long John silvers when I want fish, better quality and a lot less money.

28 January 2022
Unprompted review
Rated 1 out of 5 stars

Wasn’t How They Described Online

I went for curbside lunch!
I ordered the Cod fish with fries
Cesar salad and clam Chowder.

Fish wasn’t done it’s basically a large piece of Gordon’s frozen fish!
My salad was super small lettuce in a box
My soup was warmed clam milk
Fries well don’t mention cold and hard...

I Guess it’s the Times😥

24 January 2022
Unprompted review
Rated 1 out of 5 stars

Money gine by by

Celebrating my birthday at red lobster Evansville Indiana food was ok went to leave a tip dropped my wallet went right back of course no one seen it several hundred dollars in it management didn't take it seriously someone there needs to do jail time if you dont turn it in your a thief.

23 January 2022
Unprompted review
Rated 3 out of 5 stars

Been goin to red lobster since they…opened in staunton va

Been goin to red lobster since they opened in staunton.va. my mom's FAVORITE restaurant. Well I got got lobster linguini. I always get the crab unless lobsterfest. 28$ I have been sick for 3 wks so I was starving cravin Alfredo got home opened it smelt great looked great I'm thinkin look at ALL this goodness. Took a bite & was like w. Thinkin it was lots of lobsters it was tomatoes so u fooled thinking lots well please change name to tomatoe linguini that's all I could taste. Thanks for takin my favorite there & ruinin it. Know u need to make money. But eatin there is a treat. (Because of ur highcosts) so SAD !!! U just made me bein sick to bein 😠 I will make my own Alfredo from now on I will wait till summer for my tomatoes.. Oh good news the people workin staunton red l WONDERFUL I hold it against corp not them. Take ur tomatoes & shuv. Oh salad not included for 28 $ now. U really suck!!!!$!

3 March 2021
Unprompted review
Rated 2 out of 5 stars

Fairview Heights, IL

We ordered the family size crab linguini alfredo to take home. There was enough sauce and crab for half of the linguini. This happened last time we ordered this but thought we'd give it another try. Will not be going back there, very expensive mistake.

26 February 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look