Plenty of choices of experience and some unusual choices. Easy to book and delivery was quick. Gift pack was nicely presented. Unfortunately, the QR code didn’t work on the recipient’s gift pack bu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our treatments were lovely and relaxing and the staff were friendly & food great. The thing that let it down was bannatynes in milton keynes is beginning to get a little shabby and the actual area... See more
Company replied
The whole process of purchasing was good. However the recipient has yet to get the voucher in his mail box as requested at the time of purchase. All sorted by a lovely member of the team at red lett... See more
Company replied
Twycross zoo, feed the meerkats experience and afternoon tea. The booking process was a pain and was inaccurately described by red letter days. The online link didn't work, and when I finally got hold... See more
Company replied
Company details
Written by the company
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Written by the company
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Contact info
United Kingdom
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3.7
Average
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order
Easy to order, ticket came through super fast, and always letting me know what's happening, will definitely use next time to
24 August 2026
Reply from Red Letter Days
Thank you for your fantastic review Peter!
We're delighted to hear that the booking process was easy and that your ticket arrived so quickly. We always aim to keep our customers informed every step of the way, so it's great to know our updates were helpful.
Thank you for choosing us, and we're thrilled to hear you'll be using us again in the future. We look forward to helping you book your next experience!
-Emily
Twycross zoo meerkat experience
Twycross zoo, feed the meerkats experience and afternoon tea. The booking process was a pain and was inaccurately described by red letter days. The online link didn't work, and when I finally got hold of the zoo, it turned out that the only way to book was by phone and it seemed that the only way to get the telephone number was by emailing them first. The actual experience exceeded expectations. The feeding was about an hour of behind the scenes, food prep and then actually feeding the eight meerkats. No petting allowed but they are very endearing. Afternoon tea was all laid out and very generous and very good. Don't go in school holidays if you like it quiet. The rest of zoo is interesting as well. A Good Day Out.
17 August 2026
Reply from Red Letter Days
Thank you for sharing your feedback Lizzie. We're sorry to hear that the booking process was frustrating and did not match the information provided, but we're delighted that the actual experience exceeded your expectations.
It's wonderful to hear that you enjoyed the meerkat feeding experience, the behind-the-scenes insight, and the afternoon tea. We're also pleased that you found the zoo interesting and had an overall enjoyable day out.
Thank you again for your comments, and we're glad the experience itself made up for the challenges you faced when booking.
-Emily
We had a good day in all
We had a good day in all, it was very hot though. The gardens I imagine when in perfect conditions would be stunning, they were lovely anyway but like everywhere they had suffered with the heat waves, which couldn't be helped. The afternoon tea was nice, every member of staff were polite, friendly and helpful. This was a birthday treat. The only niggle I had was the cost, i probably wouldn't have gone if I'd been paying as it was too steep for my pension! But had a nice day with my daughter.
17 August 2026
Reply from Red Letter Days
Thank you for your lovely feedback Lesley. We're delighted to hear you had an enjoyable day with your daughter and that you found the afternoon tea enjoyable. It's also wonderful to know that the team helped make your birthday treat special with their friendly and helpful service.
We appreciate your understanding regarding the impact of the recent heatwaves on the gardens and are pleased you were still able to enjoy them.
Thank you also for your comments regarding the cost. We value all feedback and will take your observations on board.
-Emily
The three course meal was amazingly…
The three course meal was amazingly delicious, tasty and well have us coming back again.
The breakfast was just okay and wee went happy that the toaster shot toasts onto the floor.
The room was large and felt empty.
The spa on the offer was from 7a.m. - 9a.m. the following morning which coincided with breakfast which was 8a.m. - 10a.m.
This left us frustrated and displeased!!
As the spa area is basically dedicated to people having actual treatments.
Despite all this, the setting is great and well be back for the food only.
24 August 2026
Reply from Red Letter Days
Thank you for your feedback Don. We're delighted you enjoyed the three-course meal and the beautiful setting, and we're pleased to hear these are reasons you'll return.
We're sorry that breakfast fell short of expectations, particularly the issue with the toaster, and that the room felt lacking in atmosphere. We also understand your frustration with the spa access times overlapping with breakfast, making it difficult to enjoy both fully.
We appreciate your comments and will share them with the relevant teams as we continue to improve the guest experience.
-Emily
Helped me perfectly and promptly
Helped me perfectly and promptly, great customer service and couldn't ask for any better!
27 August 2026
Unprompted review
Reply from Red Letter Days
Thank you so much for your kind words Jam! We're delighted to hear that you received prompt and effective support. Providing excellent customer service is always our goal, and it's wonderful to know we met your expectations. We truly appreciate your feedback and thank you for choosing us!
-Emily
The staff was realy nice and freindly…
The staff was realy nice and freindly and the pilets was very good brillent day
24 August 2026
Reply from Red Letter Days
Thank you for your wonderful review! We're delighted to hear that you found our staff friendly and welcoming. It's great to know you had such a brilliant day with the team. We really appreciate your feedback and hope to welcome you back again soon!
-Emily
Speedy solution
Thanks you to Azemahle @ Customer Srvice, Red Letter Days. I lost my voucher and she located and re-sent. Perfect, speedy, easy.
27 August 2026
Unprompted review
Reply from Red Letter Days
Thank you for your wonderful review Phillip. We're delighted to hear that Azemahle from our Customer Service team was able to quickly locate and re-send your lost voucher. Providing a speedy, easy, and hassle-free experience is exactly what we strive for, and we're pleased Azemahle was able to help. We'll be sure to pass on your kind words. We hope you enjoy your experience and thank you for choosing Red Letter Days!
-Emily
If you want to have fun in some high…
If you want to have fun in some high powered cars this is a great entry into finding what you like
24 August 2026
Reply from Red Letter Days
Thank you for the recommendation Anthony! We’re delighted to hear you enjoyed the experience. Getting behind the wheel of a range of high-powered cars is a fantastic way to discover different driving styles and find your favourites. We appreciate you sharing your thoughts and hope to welcome you back for another exciting day in the future!
-Emily
Dreadful booking process and system failure
I was given a voucher for spa treatments. When I booked there were very few options local to me. I booked 2 treatments at the same place and had to pay £15 extra to cover the cost. I received a confirmation email and separate code for each treatment and the £15 was taken from my account. However, i was unable to retrieve the voucher for the second treatment. When I contacted RLD via "instant" chat it took 1hr 15mins for the agent to say there was no record of my second order or the extra payment on their system, despite me sending screenshots of the email confirmation and PayPal payment. It's then taken them 3 days to respond and tell me the same. This was a gift but is proving a stressful, difficult process, they are not acknowledging a failure on their part. I am awaiting a refund of the extra £15 I paid and confirmation of the remaining credit on my voucher.
23 August 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback Yvonee.
We're very sorry to hear about the difficulties you've experienced when trying to redeem your spa gift voucher. We understand how frustrating it must be to have received confirmation emails and payment confirmation for the additional £15 charge, only to then be advised that the second booking could not be located on our system.
We appreciate that this was a gift intended to be an enjoyable experience, and we're sorry that the process has instead caused stress and inconvenience. As Trustpilot is a public review platform and we are unable to access account-specific information here, please could you contact our dedicated team at trustpilot@redletterdays.co.uk with your booking details, confirmation emails, and payment information? We will be happy to investigate this further and ensure your concerns regarding the £15 payment and any remaining voucher credit are reviewed thoroughly.
We apologise for the delay in resolving this matter and look forward to hearing from you so we can assist further.
-Emily
Excellent food and entertainment 👌
Entertainment was very good and food was excellent 👌
24 August 2026
Reply from Red Letter Days
Thank you for your wonderful review Helen!
We're delighted to hear that you enjoyed the entertainment and found the food to be excellent. It's great to know that both aspects of your experience helped make your time on your experience so enjoyable.
We truly appreciate your feedback and hope to welcome you again soon for another fantastic experience.
-Emily
Quick and efficient process.
Quick and efficient process.
Offers of other deals was confusing.
24 August 2026
Reply from Red Letter Days
Thank you for your review Mark. We're pleased to hear that you found the process quick and efficient. We always aim to make things as smooth and straightforward as possible for our customers.
We also appreciate your feedback regarding the offers of other deals. We're sorry to hear that this aspect was confusing, and we'll make sure your comments are shared with the relevant team as we continually look for ways to improve the customer experience.
Thank you for taking the time to leave your feedback, and we hope to welcome you back again soon.
-Emily
blown away with the makeup…
Really blown away with the makeup lesson experience - over 2 hours tailored to me, my skin and my objectives. No sales pitch, just a great customer service.
17 August 2026
Reply from Red Letter Days
Thank you for your wonderful review Lorna. We're delighted to hear that you enjoyed your makeup lesson and found it both personalised and informative. It's great to know the experience was tailored to your skin, goals, and individual needs, with a focus on expert advice and excellent customer service. We appreciate your feedback and hope to welcome you back for another experience soon.
-Emily
Reply from Red Letter Days
Thank you for your lovely review Sue! We're delighted to hear that your voucher arrived promptly and that you were pleased with the packaging. We know that presentation is an important part of gifting, so it's great to know it helped make a positive impression.
We appreciate your feedback and hope the recipient enjoys their experience!
-Emily
A fantastic and thrilling time
A fantastic and thrilling time, driving the supercars. A hugely memorable experience that I can't wait to do again!
24 August 2026
Reply from Red Letter Days
Thank you for your fantastic review Michelle! We're thrilled to hear that you had such a memorable and exciting time driving the supercars. Experiences like these are all about creating unforgettable moments, so it's wonderful to know that it left such a positive impression and has you looking forward to doing it again.
We really appreciate you taking the time to share your feedback and hope to help you enjoy another incredible driving experience in the future!
-Emily
Beware of hidden charges
Received a platinum voucher for Witness for the prosecution but still ended up paying out a significant amount of money in extra charges which has put me off ever buying any type of red letter voucher for someone.
I did however find the lady in customer services extremely helpful when I had a query.
24 August 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback Victoria. We're sorry to hear that the additional charges associated with your Platinum voucher left you feeling disappointed, and we understand how frustrating this can be when you expect the voucher to cover more of the experience cost. Your comments are important to us and will be taken on board.
We're pleased to hear, however, that our Customer Services team was able to assist you and that you found the support you received helpful.
-Emily
Reply from Red Letter Days
Thank you for your review. We're delighted to hear your voucher arrived quickly and that there was a great range of experiences for the recipient to choose from.
We appreciate your feedback and hope they enjoy their experience!
-Emily
Buy from the source not through this misleading company
Rubbish - given a voucher for fawlty towers experience - stating the expiry date was June 5 2027 only to be told when I tried to book - that I couldn’t beyond 27 September 2026 … no reason given and the experience is still available on the website… useless and very slow customer service - expected to feel treated when receiving my voucher, not mislead and frustrated 😩 avoid - buy straight from the source not through this third party as I cannot use my pointless voucher now
26 August 2026
Unprompted review
Reply from Red Letter Days
Thank you for your feedback Mrs Shaw. We're sorry to hear about your experience. We completely understand your frustration, especially when your voucher stated an expiry date of June 2027, yet you were later told bookings could only be made until September 2026.
This is not the experience we want for our customers, and we apologise for the confusion and delays you've encountered. We'd like to investigate this further and see how we can help. Please contact us at trustpilot@redletterdays.co.uk directly with your voucher reference so we can review the details.
-Emily
Well done Tony
Well done Tony , the best customer assistant in the world, thank you
26 August 2026
Unprompted review
Reply from Red Letter Days
Thank you for your wonderful review Violeta. We're thrilled to hear about the excellent service you received from Tony. Feedback like yours means a lot to our team and helps recognise the great work they do every day.
-Emily
Excellent afternoon tea . 😊
Myself and my husband went for an afternoon tea , we were looked after and seated outside as it was a beautiful day. Fantastic sandwiches and cakes and a choice of teas or coffee . Very happy 😊
17 August 2026
Reply from Red Letter Days
Thank you for your lovely review Janette. We're so pleased to hear that you and your husband enjoyed your afternoon tea.
Thank you for sharing your feedback. We hope to welcome you both again soon for another experience.
-Emily
The staff were really lovely and the…
The staff were really lovely and the service first class.
Loads of food and it was all lovely
23 August 2026
Reply from Red Letter Days
Thank you for your wonderful review Liz. We're delighted to hear that you found our staff lovely and the service first class.
It's also great to know you enjoyed the food and that there was plenty of it.
-Emily.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.