Plenty of choices of experience and some unusual choices. Easy to book and delivery was quick. Gift pack was nicely presented. Unfortunately, the QR code didn’t work on the recipient’s gift pack bu... See more
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Review summary
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Our treatments were lovely and relaxing and the staff were friendly & food great. The thing that let it down was bannatynes in milton keynes is beginning to get a little shabby and the actual area... See more
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The whole process of purchasing was good. However the recipient has yet to get the voucher in his mail box as requested at the time of purchase. All sorted by a lovely member of the team at red lett... See more
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Twycross zoo, feed the meerkats experience and afternoon tea. The booking process was a pain and was inaccurately described by red letter days. The online link didn't work, and when I finally got hold... See more
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Company details
Written by the company
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Written by the company
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Contact info
United Kingdom
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3.7
Average
25K reviews
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Redletterdays - Not sure if I have been scammed?
Be very careful if you choose to use this company - I booked a Theatre and Restaurant experience in London for my son and his partner. But when trying to redeem the experience and try to book a venue the emails received from Red Letter Days are not fit for purpose and do not offer any way to make a booking? The disturbing bit is the phone number they have given in their mails is longer in operation. The email they have given is no longer in operation? Well now the Alarm bells are ringing. I have raised a complaint and they closed it unilaterally - unbelievable! I raised a 2nd complaint and still waiting to hear. I have now raised the issue to Resolver - waiting to hear. I will continue to escalate if the response is not forthcoming. I will raise it to the ombudsman as well if Redletterdays continue to be unhelpful, unresponsive and frankly uncaring
1 September 2026
Unprompted review
Reply from Red Letter Days
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and the frustration this situation has caused.
We understand how concerning it must have been to encounter difficulties redeeming your experience, particularly if you believed the contact details provided were not working and you felt your concerns had not been addressed. This is certainly not the level of service we aim to provide, and we sincerely apologise for the disappointment caused.
We would like the opportunity to investigate this further and review what has happened with your booking and previous complaints.
Please contact us at trustpilot@redletterdays.co.uk with your booking details, and a member of our team will be happy to look into this for you and provide any further assistance we can.
Dreadful experience.
What an awful experience we had with this company. We tried to redeem a voucher to use at Inamo. First of all we couldn't book the restaurant through the website as it kept freezing. Went through Red Letter Days help facility which was just awful just the typical dreadfully useless AI which was clueless. Eventually got through to a human (email) who was not much better and after going back and forth for half an hour we eventually got told to book the table direct. Would never recommend using this company to anybody just book direct.
2 September 2026
Unprompted review
Reply from Red Letter Days
Thank you for taking the time to share your feedback Kevin. We’re very sorry to hear about the difficulties you experienced when trying to redeem your voucher.
We understand how frustrating it must have been to encounter issues with the booking process and then have trouble getting the support you needed. This is certainly not the experience we aim to provide, and we're sorry for the inconvenience and disappointment caused.
We appreciate you bringing this to our attention, as feedback like yours helps us identify where improvements are needed.
If there is anything further we can do to assist you, or if you would like us to look into your experience in more detail, please don't hesitate to contact us at trustpilot@redletterdays.co.uk, and we'll be happy to help.
-Emily
Car Transporter Experience
Booked truck experience and paid extra for circuit. Checked in and given another location to drive to, no one was there to meet us, assumed at the wrong place so asked around but no one had heard of experience. Finally met instructor who was friendly but never driven a truck before.
29 August 2026
Reply from Red Letter Days
Thanks for taking the time to share your feedback. We're really sorry to hear that your experience didn't get off to the smooth start you were expecting. Having to find the correct location and then experiencing confusion around the truck activity is understandably disappointing.
We'd like the opportunity to look into this further with our experience partner. Please could you contact us at trustpilot@redletterdays.co.uk with your booking details and a link to your review? Our team will be happy to investigate this for you.
-Emily
Very good service
Very good service. The physical voucher arrived when promised, in a very nice presentation box.
Overall, extremely pleased.
30 August 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback Filip.
We're delighted to hear that you were pleased with the service you received and that your physical voucher arrived as promised. It's also wonderful to know that you liked the presentation box.
We really appreciate your kind comments and hope the recipient enjoys their experience.
-Emily
Great experience, difficult to book
It had a personal touch, we were looked after well by the team and Chef Kumar was pretty engaging and you get plenty of food. The booking process was a little bit convoluted and it took several attempts to sort out the booking first through red letter days who then had to forward the Hotel number who then forwarded another number at the hotel.
Overall the experience was great just the getting there was difficult.
28 August 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback.
We're delighted to hear that you had such an enjoyable experience and that you felt well looked after by the team. It's wonderful to know that Chef Kumar helped make the experience engaging and that you enjoyed the generous amount of food provided.
We're sorry to hear that the booking process wasn't as straightforward as it should have been and appreciate you highlighting the difficulties you experienced. We understand how frustrating this can be, and we'll be sure to share your feedback with the relevant team and the experience provider to help improve the booking journey for future customers.
Thank you again for your honest feedback. We're so pleased that, despite the booking process, you had a great overall experience.
-Emily
Everything was easy from start to finish
28 August 2026
Reply from Red Letter Days
Thank you for taking the time to leave your feedback.
We're delighted to hear that everything was easy from start to finish. Making the booking and redemption process as simple and straightforward as possible is something we always strive for, so it's great to know you had such a smooth experience.
We appreciate your support and hope to help you again in the future.
-Emily
voucher for a non available brewery tour…
I received a voucher for a brewery tour but my attempts to book have got nowhere as they say there are no slots available on any day in any month . They obviously sold more vouchers than they had capacity
1 September 2026
Unprompted review
Reply from Red Letter Days
Thank you for taking the time to leave your review Paul.
We're very sorry to hear you've been unable to book your brewery tour and understand how disappointing it is to repeatedly find no availability when trying to redeem your voucher.
We'd like the opportunity to investigate this with the experience provider to better understand the availability and see how we can help. Please could you contact our team at trustpilot@redletterdays.co.uk with your voucher number and a copy of your review? We'll be happy to look into this for you and work towards a resolution.
-Emily
It's a trap....
Just updated the reivew to 1 star.
Having spent ages online with support they eventually told me to book direct with Hawkestone. What a waste of time and effort.
I have a voucher for a Hawkstone Brewery tour, but I can not book the tour until after the voucher expires and they want £20 to exetend it, yet on the Hawkstone site there is loads of availibility this week!
I can not speak to anyone and I feel like it's a big con. Can someone from Red Letter contact me please.
1 September 2026
Unprompted review
Reply from Red Letter Days
Thank you for taking the time to leave your review Chris.
We're very sorry to hear about the frustration you've experienced while trying to book your Hawkstone Brewery tour. We completely understand how disappointing it is to see availability advertised but be unable to secure a booking through your voucher before it expires.
We'd like the opportunity to look into this for you and see what options may be available. Please could you contact our Customer Experience team at trustpilot@redletterdays.co.uk with your voucher number and a copy of your review? We'll be happy to investigate this further and work with you towards a resolution.
-Emily
Sadly disappointing.
Organisation was good. However, you should be more upfront about additional add on costs. My son paid £70 to drive a supposed GT40 at Elvington (I will come back to that). When booking it was an additional £30 for damage insurance, and £40 for a single warm up lap plus there were charges for on track photos and videos which I did not bother with.
Coming back to the car, it was a poorly made and maintained kit car that that was slow and had a gearbox that was horrendous to fathom what gear you might be in. It needs retiring from the fleet. But, perhaps the worst thing was you were more bothered about the car spinning than the safety of the driver. Quote/unquote “don’t bother with the seatbelt, it doesn’t work any way.
29 August 2026
Reply from Red Letter Days
Thank you for taking the time to leave your review.
We're pleased to hear that you found the organisation of the day to be good, however we're very sorry to read about the concerns you've raised regarding the additional costs and, more importantly, the condition of the vehicle and the comments made about the seatbelt.
We appreciate your feedback regarding the optional extras offered on the day, and we understand how unexpected additional charges can impact the overall experience.
We're particularly concerned by your comments about the GT40 vehicle and the statement that the seatbelt was not working. The safety of our customers is something we take extremely seriously, and this is not the standard we expect from our experience providers.
So that we can investigate this fully with the venue, we'd be grateful if you could contact our Customer Experience team at trustpilot@redletterdays.co.uk with your booking details and a copy of your review. This will allow us to look into the matter in detail with the provider and ensure your concerns are properly addressed.
-Emily
Successful resolution
The agent was friendly, polite and was able to solve my issue for me
1 September 2026
Unprompted review
Reply from Red Letter Days
Thank you for taking the time to leave your feedback Nick.
We're delighted to hear that our agent was friendly, polite, and able to resolve your issue. Providing helpful and efficient service is always our goal, so it's wonderful to know we delivered a positive experience.
We really appreciate your kind words and hope to assist you again in the future.
-Emily
The purchasing of tickets was easy and…
The purchasing of tickets was easy and I had to change dates etc all great service done easily no problem .The day its self was at Didcot railway museum , we didnt get a map of place to start with , we just wandered , we had coffee and cake included in our ticket the staff in restaurant were quite abrupt to be honest, the trains were great kids loved them .There was an event brick/ lego day which sounded great but it wasnt the best to be honest , most places with steam trains we visit more than once here we won't
22 August 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback Clare.
We're pleased to hear that you found the booking process straightforward and that changing your dates was quick and hassle-free. It's also wonderful to know that the children enjoyed the train rides.
We're sorry, however, to hear that some aspects of your visit didn't meet your expectations. We appreciate your comments regarding the lack of a site map on arrival, your experience in the café, and the Brick/Lego event. We understand how these factors impacted your overall enjoyment, and we'll be sure to share your feedback with the experience provider so they can review these areas and consider improvements for future visitors.
Thank you again for your honest feedback, and we hope we'll have the opportunity to provide you with a more enjoyable experience in the future.
-Emily
Excellent service both from the speed…
Excellent service both from the speed of the AI system and especially from the personal assistant
Many thanks
1 September 2026
Unprompted review
Reply from Red Letter Days
Thank you so much for your lovely review Mark!
We're delighted to hear that you had such a positive experience with both our AI system and our customer support team. It's great to know that the speed of the service and the personal assistance you received met your expectations.
We really appreciate you taking the time to share your feedback and hope to help you again in the future.
-Emily
Had afternoon tea as a xmas gift at…
Had afternoon tea as a xmas gift at Bagden Hall. Arrived in the middle of a downpour, but this didn't take anything away from the lovely drive up to the Hall and it's splendid surroundings. Staff were both friendly and attentive and the room we had our afternoon tea in had lovely decor. We were served promptly. Food looked and was delicious, with offers of more tea if needed. A pleasant afternoon that was slightly spoiled by the amount of flies in the room, that we had to keep waving away from our food.
Would we go again, most definitely.
29 August 2026
Reply from Red Letter Days
Thank you for your review Sandra.We're so pleased to hear you enjoyed your afternoon tea at Bagden Hall and that the beautiful surroundings, welcoming staff, delicious food, and attentive service all helped make it a memorable Christmas gift.
We're sorry to hear that the flies in the room detracted slightly from an otherwise lovely afternoon. We appreciate you highlighting this, as feedback like yours is invaluable in helping our experience partners maintain the highest standards.
It's wonderful to know that despite this, you would happily return. We hope to help you create more special memories with another experience in the future.
-Emily
Solving problem of booking my Murder Mystery Journey.
Likhona who I dealt with was very patient in dealing with my problem of not being able to check availability for my Murder Mystery Journey. When her system could not provide the information she provided me with Belmond's telephone number to check availability. Likhona stayed online whilst I spoke to a Belmond representative. When I was informed by Belmond that there was no availability for 2026, Likhona was still on the line to advise me of my options to extend my Voucher. She waited whilst I dithered to decide what to do and then talked me through how to implement the option I decided on. I have never previously encountered a person staying on the line for that long. Thank you Likhona
1 September 2026
Unprompted review
Reply from Red Letter Days
Thank you so much for taking the time to share your experience and for leaving us a review Peter.
We're delighted to hear that Likhona provided such patient and dedicated support throughout your enquiry. It's wonderful to know she stayed with you while you contacted the experience provider, explained your options clearly when availability wasn't available, and took the time to help you complete the option that best suited you.
We truly appreciate your kind words.
We hope you enjoy your Murder Mystery Journey when you're able to book it!
-Emily
Bought for my grandson
Bought for my grandson. It will be a great experience for his first time driving. Cannot comment on booking process as he has not booked yet
20 August 2026
Reply from Red Letter Days
Thank you for taking the time to leave us a review Gillian.
We're delighted to hear you've chosen this experience for your grandson, it sounds like a fantastic gift, and we hope he has an amazing first driving experience when the time comes.
-Emily
A very good experience
A very good experience, but had to deal direct with hotel as I found difficulty in communicating with Red Letter direct.
21 August 2026
Reply from Red Letter Days
Thank you for sharing your feedback Phillip. We’re pleased to hear you had a very good experience overall, although we’re sorry to hear you found it difficult to communicate with us directly and needed to contact the hotel instead.
We appreciate you taking the time to share this feedback, as it helps us identify where we can improve our service. We hope to have the opportunity to provide you with an even smoother experience in the future.
-Eddie
The tour was excellently delivered by a…
The tour was excellently delivered by a warm and knowledgable lady.
22 August 2026
Reply from Red Letter Days
Thank you for your lovely feedback Jaq. We’re delighted to hear that you enjoyed the tour and found it excellently delivered. We really appreciate you taking the time to share your experience and hope to help you enjoy many more memorable experiences in the future!
-Eddie
Very quick to resolve
1 September 2026
Unprompted review
Reply from Red Letter Days
Thank you for your feedback Mike. We’re delighted to hear that we were able to resolve your query quickly and efficiently. We really appreciate you taking the time to share your experience.
-Eddie
Reply from Red Letter Days
Thank you for your lovely feedback Jennifer. We’re pleased to hear you enjoyed your cream tea and found the service efficient. We hope to welcome you back for another enjoyable experience in the future!
-Eddie
this is a scam website, stay away or you WILL lose your money
this is a scam website, they give you an "expiry date" for your vouchers however they don't give you any further information or notification. when the voucher expires they keep the money and refuse to refund or even to use the balance to book another voucher. fraudolent activities. They keep the money and say that there's nothing they can do. They kept more than £100 and refuse to do anything about it other than keeping them. imagine how many hundreds of people are in a similar situation and how many THOUSANDS of pounds they make because of this fraudolent method. STAY AWAY from this website and company. they have very poor trading standards. They also made booking and redeeming vouchers extremely complicated and encourage people to top up their vouchers with extra money. When i tried to book an event/experience it was overly complicated and there was no availability of events.
1 September 2026
Unprompted review
Reply from Red Letter Days
Thanks for your feedback Federico. We’re very sorry to hear about your experience and understand how frustrating and disappointing it must have been, particularly regarding the expiry of your voucher and the concerns you’ve raised about the booking and redemption process.
We take feedback like this seriously and are sorry that you feel let down by the service you received. We certainly never want our customers to feel that their concerns have not been listened to or that the process has been unnecessarily difficult.
Thank you for providing your voucher reference, I understand this is already being dealt with, and we will ensure this is resolved for you as soon as possibe. Sorry once again for this issues that have occured.
-Eddie
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