RedBalloon Reviews 

957
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 798 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide variety of unique experiences and products, finding them perfect and thoughtful gifts. The website is highlighted as easy to navigate and user-friendly, simplifying browsing and selection. Overall service and actual experiences are described as excellent, smooth, and enjoyable, often supported by helpful staff. However, some customers noted difficulties and annoyance with the booking process, finding it cumbersome or requiring assistance. A few also found the website confusing or experienced initial faults, and some product descriptions occasionally did not match the actual offering.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of navigation and the... See more

Product

Reviewers highlight positive aspects of product, praising the wide choice and variety of gift experiences... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of navigation and... See more

Booking process

Consumers find the booking process to be ambiguous, with many reviewers reporting it as quick, easy, and... See more

Service

People report positive experiences with service, often highlighting the convenience and variety of offerings,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We did the premium mystery picnic. The tour was good and took us to some nice touristy shopping areas. The clues were easy to solve. While the amount of food was adequate for a picnic, we thought the... See more

Company replied

Rated 4 out of 5 stars

Buying vouchers was easy to do and time to use these vouchers is generous. Website easy to navigate and the amount of choices available, ate varied and plentiful. This is the third time we have use... See more

Company replied

Rated 4 out of 5 stars

We had a lovely day. The weather was beautiful and we liked the variety of goods we collected throughout the day. It is important that organisers ensure their recommendations of things to do are up to... See more

Company replied

Rated 5 out of 5 stars

The gift card purchase process was refreshingly straightforward. Everything was clearly laid out, making it easy to choose the amount and complete the transaction without any confusion. The steps were... See more

Company replied


Company details

  1. Travel Agency
  2. Balloon Ride Tour Agency
  3. Corporate Gift Supplier
  4. Sightseeing Tour Agency
  5. Tour Agency

Written by the company

Trending experiences, perfect to gift. At RedBalloon we believe that experiences are better than things. Because while things can age, experiences have a way of getting even better over time. Experiences connect us. They expand our minds and help us grow. Experiences are the memories we find ourselves repeating to our friends for years on end. The best part about experiences is that they don’t just live in our minds. They live in our hearts too. For good. Imagine being about to give that to someone. A gift that offers someone a new perspective on the world, like gliding gracefully through a sunrise in a hot air balloon. Or the gift of a Lamborghini ride that makes hearts race and forces people to remember that life is about feeling. Our curated experiences are the gifts that last forever. So next time you’re stuck looking for a gift, there’s a new and memorable experience for every occasion at RedBalloon.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

957 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(957)

803 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

We found exploring the different…

We found exploring the different options was somewhat of a minefield and we were left with many doubts & concerns.
However, on a positive note once I connected by telephone I found that your representative was most helpful and also encouragingly patient (:)

6 April 2026
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Reply from RedBalloon

Hi Peter,
Thanks for your feedback, we understand that our amazing range can feel a bit overwhelming at times! We recommend using the filters on our side menus to choose a location that is suitable first, and then we have options to narrow down even further with what type of experience you are interested in, like wine and dine, getaways or water sports. And of course, our team are always happy to help! We hope you have a great time out on your experience.

Rated 5 out of 5 stars

The perfect birthday gift

It was quick and easy to find asuitable birthday gift. So many wonderful choices to go through and eventully I found the perfect gift for my someone special.

21 April 2026
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Reply from RedBalloon

Hi Jacqui,
Thanks for choosing us to help with the perfect gift! We hope your recipient enjoys their experience and has a wonderful birthday.

Rated 3 out of 5 stars

Difficult to complete booking online

I found it difficult to complete the booking online. Had to go out of the form to get info from email and when I returned the form had reset. Had to phone for help with the booking. Help desk was good.

15 April 2026
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Reply from RedBalloon

Hi Janine,
Thanks for your review, we appreciate the feedback, and will pass it onto our team to see if this is something that can be made a bit easier! I'm glad to hear our team was able to help you out.

Rated 5 out of 5 stars

Lara was absolutely Amazing

Lara was absolutely Amazing

Her responses were prompt and helpful and resolved immediately

Thanks for everything

22 April 2026
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Reply from RedBalloon

Hi Michelle,
Thanks for your review, we will make sure it gets passed onto the staff! We love hearing about our customers positive experiences!

Rated 4 out of 5 stars

We did the premium mystery picnic Macedonia Ranges

We did the premium mystery picnic. The tour was good and took us to some nice touristy shopping areas. The clues were easy to solve. While the amount of food was adequate for a picnic, we thought the total value of the food didn’t match the premium tour price. The first stop was a disappointment as the strawberries were mouldy and leaked liquid everywhere, we had to take them back to be replaced. The park suggested for the last stop had an event happening, so we had to find somewhere else to picnic.
Apart from a couple of things, we enjoyed the day.

19 April 2026
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Reply from RedBalloon

Hi there, thanks for your feedback. We will be sure to pass it onto the supplier, we are always looking for ways to improve our products.

Rated 5 out of 5 stars

Being able to transfer the initial…

Being able to transfer the initial vouchers to another experience was great. And very easy to do.

15 April 2026
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Reply from RedBalloon

Hi Saul,
Thanks for your feedback, we are glad to hear your exchange process was a seamless experience, it really makes gifting easy!

Rated 4 out of 5 stars

Very good service

Very good service

21 April 2026
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Reply from RedBalloon

Hi Tom, thank you for sharing your feedback. We’re glad you were happy with the service.

Rated 4 out of 5 stars

We had a lovely day

We had a lovely day. The weather was beautiful and we liked the variety of goods we collected throughout the day. It is important that organisers ensure their recommendations of things to do are up to date as several walking trails were shut

16 April 2026
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Reply from RedBalloon

Hi, thank you for your review, it is great to see you enjoyed your experience!

Rated 5 out of 5 stars

Proffesional services

Liked the support offered through chat

20 April 2026
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Reply from RedBalloon

Hi, thank you for your review on our Customer Experience Team, we are pleased to see we could assist

Rated 2 out of 5 stars

I was getting the red balloon voucher…

I was getting the red balloon voucher for a present for a netball coach, but the voucher with details was not emailed to me. I hope that the reference number is what is supposed to to be used when booking ?? This as unclear to me..

4 April 2026
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Reply from RedBalloon

Hi Verity,
Thanks for your feedback. I had a quick look into your order, and you will receive a separate email with the voucher details included. If you haven't received, please check your junk/spam folders in case it has ended up there, and feel free to reach out to our team, and we can resend to you if needed.

Rated 5 out of 5 stars

Good deals

Good deals. Easy to redeem vouchers.

16 April 2026
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Reply from RedBalloon

Hi Louise, thanks for your feedback! We are glad to hear you had a seamless experience.

Rated 5 out of 5 stars

Great website with good options

Great website with intuitive form for booking. Good options e.g. able to set date to send gift & to add personal message.

19 April 2026
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Reply from RedBalloon

Hi Kaite,
Thanks for your feedback!

Rated 5 out of 5 stars

Always a great gift idea

Always a great gift idea. Also 10 per cent discount was added bonus.

19 April 2026
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Reply from RedBalloon

Hi Lucia,
Thanks for your feedback, we are glad to hear you found the perfect gift!

Rated 1 out of 5 stars

Not good

Got given a voucher for Xmas four years ago. Finally decided to use it at axe throwing. Worst experience ever in trying to book it, and it was much more expensive than bokkimg first at the venue .

18 April 2026
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Reply from RedBalloon

Hi Paula,

Thank you for your feedback, and we’re sorry to hear about your experience. Voucher pricing should be the same as booking directly with the venue, so we take this seriously and will be looking into it further. We also appreciate your comments about the booking process and will use them to improve. We hope you still had a great time out on your experience.

Rated 5 out of 5 stars

Lovely afternoon on Lake Macquarie

We were on top deck, which was half covered, half open. It was a stunning day allowing us to view from the outside. Small enough boat to be able to chat and mingle with others. Bbq buffet was delicious and plentiful and was good to see Lake Macquarie from a different. perspective. We had a lovely afternoon, couldn't fault anything.

12 April 2026
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Reply from RedBalloon

Hi Sue, thanks for your review! We are so glad to hear you had a great time on your experience!

Rated 4 out of 5 stars

Birthday bGift

Good product but site could be streamlined. It can be difficult looking at different items from the same outlet.

10 April 2026
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Reply from RedBalloon

Hi Garry,
Thanks for your feedback, it's appreciated! If you are ever looking to see all of the option available for a specific experience operator, searching the letter component of one of their product IDs (normally ABC123 format, close to the pricing) will bring up all of their products currently available for sale.

Rated 1 out of 5 stars

What an absolute JOKE !!

What an absolute JOKE !!! Rip off artists !!!
Had an experience booked for my wife’s birthday. Used the $200 voucher and all! Confirmed and put in the date and times, only to be told the night b4 sorry cant help you out. After confirming, ive never had such a dodgey company and to be linked up with Sydney Opera House. Miden works with Opera House ! Now scrambling to find another option. !

16 April 2026
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Reply from RedBalloon

Hi, we are sorry to see you have had a negative experience, our team are looking into this and we will be in touch as soon as possible

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