We did the premium mystery picnic. The tour was good and took us to some nice touristy shopping areas. The clues were easy to solve. While the amount of food was adequate for a picnic, we thought the... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Buying vouchers was easy to do and time to use these vouchers is generous. Website easy to navigate and the amount of choices available, ate varied and plentiful. This is the third time we have use... See more
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We had a lovely day. The weather was beautiful and we liked the variety of goods we collected throughout the day. It is important that organisers ensure their recommendations of things to do are up to... See more
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The gift card purchase process was refreshingly straightforward. Everything was clearly laid out, making it easy to choose the amount and complete the transaction without any confusion. The steps were... See more
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Company details
Written by the company
Trending experiences, perfect to gift. At RedBalloon we believe that experiences are better than things. Because while things can age, experiences have a way of getting even better over time. Experiences connect us. They expand our minds and help us grow. Experiences are the memories we find ourselves repeating to our friends for years on end. The best part about experiences is that they don’t just live in our minds. They live in our hearts too. For good. Imagine being about to give that to someone. A gift that offers someone a new perspective on the world, like gliding gracefully through a sunrise in a hot air balloon. Or the gift of a Lamborghini ride that makes hearts race and forces people to remember that life is about feeling. Our curated experiences are the gifts that last forever. So next time you’re stuck looking for a gift, there’s a new and memorable experience for every occasion at RedBalloon.
Written by the company
Contact info
Level 4/1 Hickson Road, 2000, The Rocks, NSW, Australia
- 1300 875 500
- https://help.redballoon.com.au/s/contactsupport
- www.redballoon.com.au
4.3
Excellent
957 reviews
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Replied to 100% of negative reviews
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Good range of activities available
4 May 2026
Reply from RedBalloon
Hi Peter, thanks for your review, we are glad to hear you enjoyed our range of experiences!
Presentation of gift experience
Easy to order online and prompt delivery. Presentation of gift in box and then red balloon fold out envelope very classy.
5 May 2026
Reply from RedBalloon
Hi Lindy, thank you for your feedback. We’re pleased to hear the ordering process was simple, delivery was prompt, and that you enjoyed the presentation of the gift.
Great gift options on Red Balloon
Red Balloon is easy to use and has an amazing selection of experiences to choose from. Always get a quick response and redeeming is simple as well.
4 May 2026
Reply from RedBalloon
Hi Peggy, thank you for your feedback. We’re pleased to hear you found the platform easy to use and enjoyed the range of experiences, as well as the quick support and simple redemption process.
Avoid Redballoon Vouchers at All Costs
Avoid Redballoon Vouchers at All Costs
I had a terrible experience purchasing a voucher from Redballoon. They advertise gift vouchers for Mother's Day prominently on their website, but when I tried to redeem it, I found that Mother's Day itself was blocked. The online chat support informed me I could use the voucher the following weekend instead. This feels like a scam designed to trick customers into paying upfront, only to be told later that they can't use the voucher as expected due to their policies. I feel misled and frustrated. I highly recommend steering clear of Redballoon; it's just not worth the hassle.It is a total scam!!
5 May 2026
Unprompted review
Reply from RedBalloon
Hi there, thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. Our gift vouchers can be used across thousands of experiences available on our website, however availability is set by each supplier and can book out quickly, particularly around busy periods such as Mother’s Day.
If you are looking for a set date, we always recommend checking availability prior to purchase to avoid disappointment and secure your preferred option. Many experiences are available to book instantly where you can view live dates, and for those on request our team is always available to assist.
Please feel free to reach out to us if you need any further assistance.
The booking experience is excellent
The booking experience is excellent. I'd like to give another review when I have been on the cruise
4 May 2026
Reply from RedBalloon
Hi Robbert, thank you for your feedback. We’re glad to hear the booking process was smooth, and we look forward to hearing about your experience after the cruise.
Hunter & Barrel
All staff were amazing, definitely went above and beyond to make the experience great . Delicious food very nice atmosphere. Will definitely be back 😊
3 May 2026
Reply from RedBalloon
Hi Martyn, your feedback is important to us, and we’re so glad to hear that you enjoyed your experience!
Chocolate afternoon
Booking process with venue a little tricky to navigate on line. Actual experience a lot of fun- making chocolates like professionals!
2 May 2026
Reply from RedBalloon
Hi there, thank you for sharing your feedback. We’re glad to hear you enjoyed the experience, and we appreciate your note about the booking process.
Reply from RedBalloon
Hi Jason,
Thanks for your review! We are glad to hear you enjoyed our range of experiences.
Booking is so easy
Booking is so easy. Customer service was also excellent, easy to reach and talk to (John was soooo helpful when I needed the support). The website is also user-friendly and voucher are easy to use, it didn’t give me a hard time unlike other platforms.
22 March 2026
Reply from RedBalloon
Thanks so much for your review, we really appreciate the lovely feedback!
So much fun
Loved this experience. Made for a fun day out and some funny photos.
Easy to redeem and book.
17 April 2026
Reply from RedBalloon
Thanks for your feedback, we love to hear that you had a great time on the experience!
Reply from RedBalloon
Hi Malcolm,
Thanks for your review, we love to hear that you've enjoyed our range of experiences.
Red Balloon and Balloon Aloft experience.
From the booking to the actual event was very interesting. Ride was good. Breathtaking views. We got involved with deflating the balloon which was a whole new experience. To end with great breakfast.
26 April 2026
Reply from RedBalloon
Thank you for sharing your experience. We’re so glad you enjoyed the ride, the views, and the breakfast to finish it off.
Poppies at south babk
Great restaurant in south bank with an amazing vibe & excellent customer service
26 April 2026
Reply from RedBalloon
Thank you for the wonderful feedback. We’re so glad you enjoyed the vibe and service at Poppies.
I tried to purchase one adult & one…
I tried to purchase one adult & one child voucher in one process. Seems that is not possible so I had to enter payment details twice. This took me quite a long time. Would love to know how to complete this process.
Thank you,
Peter Cutten
29 April 2026
Reply from RedBalloon
Hi Peter, Thank you for sharing your experience. We appreciate the feedback and are sorry the checkout process took longer than expected. Adult and child vouchers can be booked together in one transaction by selecting "Continue shopping" after choosing the first voucher, then adding the second for the same session. We hope this helps for next time, and our team is always happy to assist over the phone if needed.
Reply from RedBalloon
Thank you for the lovely feedback, we’re pleased you enjoyed your experience with our team.
Customer Service Focused
We recently had an expiring Red Balloon gift voucher and the customer service experience was outstanding. The lady I spoke with on the phone was incredibly helpful and immediately assisted me, making some great suggestions without needing any lengthy consultation.
I was especially impressed that my call was answered straight away — no waiting on hold and no frustrating phone menus to navigate. It was so refreshing to be able to speak to a real person.
She followed up immediately with a clear, detailed email outlining the next steps, which made the whole process simple and stress‑free. I genuinely loved the experience and felt very well looked after. Highly recommend Red Balloon for their excellent customer service.
29 April 2026
Reply from RedBalloon
Hi Debbie,
Thanks for reaching out and such a lovely review. We've passed your thanks onto our team, and we love hearing this from our wonderful customers!
Reply from RedBalloon
Hi Merilin,
Thanks for your review, we are so glad to hear this!
Easy, clear and informative
It was easy, straightforward and clear to book and experience through Red balloon, I received a thorough confirmation email that included all the information that I needed to know about the experience that I had booked. I would use Red balloon again to book another experience.
24 April 2026
Reply from RedBalloon
Hi Evangeline,
Thanks for your review! We look forward to seeing you back with us again soon!
Discount vouchers are worthless
My partners daughter bought a voucher in July last year for a v8 super car experience. When I applied the voucher today, the $50 discount she received when buying the voucher was not honoured when I bought 3 v8 experiences. I was advised to do this by your company with no mention of this. It’s very poor. This discount is clearly a gimic that is not worth anything.
29 April 2026
Reply from RedBalloon
Thank you for taking the time to leave this feedback, and I’m sorry for the frustration caused.
I’d like to clarify what occurred. The voucher purchased in July last year was exchanged rather than redeemed, and during that process our system still attempted to apply the original discount. Because multiple vouchers with discounts were being used in the same transaction, the system automatically applied only one discount, which is why the full $50 reduction did not appear across all three V8 experiences.
That said, this is not how we want the experience to feel, and we completely understand why this was disappointing—especially after following the advice provided by our team. The discount is absolutely not a gimmick, and we stand by our 18‑month price lock guarantee.
We would be more than happy to make this right and honour the pricing as intended. We will be in touch via email once it has all been resolved.
Reply from RedBalloon
Hi Joyce, thanks for your review! We are so glad to hear you had a relaxing time out on your experience!
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