Record go Mobility Reviews 

Havent even collected car yet. Been in a queue for 2 hours and still have at least another 2 hours.

Terrible service and ruined start of holiday. Didnt realise it was Record Go as id booked through an intermediatory called Zest.

Avoid.

Charged for a minor scratch. Make sure u check the car fully even if they tell u no damage exists

Picked up from Alicante airport and was instantly served, process took around 10 minutes and nothing too complicated, staff member was friendly. Was given a similar vehicle to that which was requested (although within the whole carpark we didn’t see one Jaecoo so I question if they even have any to rent out, if you specifically want that vehicle, don’t set your heart on it) we were given a Hyundai Tucson. On collecting the vehicle, there was some damage recorded on the paperwork but certainly not all of it that was present on the car. Biggest piece of advice VIDEO RECORD THE WHOLE VEHICLE INSIDE AND OUT WITH A TORCH OR FLASH ON!!!! This became Particularly important when we dropped the car off. The car was of good spec, clean and tidy and didn’t miss a beat for the 10 days we had it. Here’s the big issue I see though, all the damage they hadn’t recorded on the paperwork, because nobody checks the vehicle out with you just gets missed. When we dropped the car off, what did they try and do? You guessed it, tried to point out the existing damage and say we had caused it! Luckily we had videoed the car and photographed every spec of damage, but I dread to think how many people they do this too? How many times is the damage “missed or not recorded” on the paperwork and then charged to the next customer? Maybe I’m being cynical? But it feels like they do this on purpose in order to keep people’s deposits…. Big takeaway from this RECORD YOUR VEHICLE, do it on site, with good lighting, before you even think about driving it anywhere.

Unjustified fuel charge & Customer service not responding (Contract: P/32-2026-20578)
I returned the car at the Alicante branch with a full tank ahead of schedule on 19/07/2026. The drop-off agent explicitly confirmed verbally multiple times that everything was complete, and I hold the Repsol fuel receipt (timestamped 12:44). Despite sending all documents, receipts, and formal complaints via email to customer service, I have received ZERO response and my €74.64 fuel deposit has not been refunded. Please review my emails immediately and process my refund.

rented a car from Record Go at Alicante Airport and was charged €73.50 for an additional driver. However, the additional driver was never added to the rental agreement, so I paid for a service that was not provided.

Before returning the car, I contacted Record Go via their online chat. I was specifically advised that when I returned the vehicle, the staff at the rental desk would be able to process my refund.

However, when I returned the car, I was told the exact opposite. The staff said they could not process any refund at the desk and that I would have to contact Customer Services by email instead.

I did exactly as instructed and received an automatic acknowledgement confirming that my case had been opened (Case 1107668). Since then, I have received no update.

I have also tried calling Customer Services several times but have been unable to get through to anyone.

This has been extremely frustrating because I have followed every instruction given to me by Record Go, yet I am still waiting for a refund for a service that I paid for but never received.

I hope Record Go will investigate this matter promptly, issue the refund without any further delay, and improve the consistency of the information given to customers.

I will happily update this review if the issue is resolved fairly and efficiently.

They have taken cost for fuel even they told that everything was OK. So remember always to get a written confirmation, not only believe what they say.

Hired from Malaga. Took almost two hours to collect the vehicle. When we were being seen at the counter they informed me that they could not accept Amex so I had to use a debit card to pay their €1800 security deposit and €100 petrol fee.

The car I was assigned had damage that was not noted on their agreement upon collection.

I returned the vehicle and they sent an email to confirm that it was completed and my security deposit would be returned. Then 24 hours after sending this email they charged me for damages that they couldn’t detail. The images they shared were all low res and I couldn’t even make out what they’re claiming they need to repair.

Awaiting my claim to be processed but I’d avoid them at all costs going forward.

We had to wait over an hour for the shuttle from the car return to the airport and lost the flight

I would not recommend Record Go based on our experience.

We booked our rental directly with Record Go and paid in advance together with the insurance. When we arrived to Olbia airport to collect the car, we were refused because the driver had a valid Moldovan driving licence but did not have an International Driving Permit (IDP).

What makes this especially frustrating is that immediately afterwards we rented a car from another rental company using the exact same driving licence without any problem. We have also rented cars in Spain, Italy, Portugal before, including in Barcelona, using the same licence. This was the only rental company that refused to rent us a vehicle.

If this is Record Go’s internal policy, it should be made much clearer before customers pay for their reservation. Instead, we only found out at the counter after travelling to collect the car.

To make matters worse, Record Go refused to refund the prepaid booking. We contacted customer service, explained the situation, and asked them to review the case. Their response was simply that the case was closed and they would not reconsider it.

We lost our money, had to find another rental company at the last minute, and received no meaningful customer support.

Based on this experience, I cannot recommend Record Go. If you hold a non-EU driving licence, I strongly recommend confirming their exact requirements in writing before making any payment and check every single point out of all pages for terms and conditions as nowhere else was not clearly mentioned or better considering a different rental company.

BEWARE! This company charged my credit card €40 for a traffic offence that was committed on a different date and location than my rental. They have yet to re-imburse me and I am now taking this into legal matters. The credit card charge appeared more than one year after the rental date.

Utterly shocking. Lazy, slow staff. Wandering around to do absolutely anything other than give people their keys for the hire cars. Pathetic company.

Poor signage on arrival at the airport to know where the pick up point is. All the other Car Hire company's signage is visible.

I became a victim of the Car Hire return damage scam that is prevalent in the press. I was charged €730 for an alleged damaged passenger lock and a scuff on the underside of the bumper. The Car was full of dents and scratches on collection.

First and important for me, the cost of car rental was fantastic value. There was a queue to get the car at Malaga airport but I assumed that was mainly because there was a big demand for their cars. I had one query during my hire period, regarding keys drop off - this query was answered promptly and helpfully. My deposit for petrol and insurance was returned very promptly and this was a pleasant surprise.
Based on my experience I would definitely recommend Record go.
Dave Hudson

Disgusting experience with record go at Malaga airport. Waiting over 3 hours to pick up your prepaid rental car is unexcusable, luckily for me in the future I will never experience this trauma again as after reading many reviews this practise seems the norm at record go Malaga and therefore I will not book with them again.

We never received our deposit back from May 2026, Faro office in Portugal. There is no phone number to ring, just an email address. They have just ignored all of our emails.

The car was exactly what we booked (very unusual) and we a had no problems with it. Record Go where around £100 cheaper than others but it took took 2 hours from arriving at the desk at Malaga airport to getting in the car, and this was on a Sunday evening. The lady at the desk said it is always like this. So how much do you value your time?

Don't be naive when renting cars, take pictures before hand etc, there was a few dints but they did't care, I think because they were under 5cm. They also take a fuel deposit.

Without doubt the worst car hire experience I've ever had.

Our British Airways flight was delayed by 3.5 hours, which was completely outside our control. After finally arriving at Malaga Airport, we then had to wait almost two hours to collect our car while travelling with two young children.

They have a ticket system which doesn't really work and then another step before you actually speak to anyone.

When we were eventually served, the employee was rude, dismissive and unprofessional. He refused to provide his surname or allow us to speak to a manager said he was a supervisor. He even suggested we would be charged a fee because our flight was delayed and accused my wife of being a liar. At one point he said, "I was going to help, but now I'm not." I also witnessed him speaking disrespectfully to other customers. We eventually got the car and spoke to a manager who was trying to help everyone. I submitted a formal complaint to expedia and record with no response from the company and a £25 voucher from Expedia.

To make matters worse, after returning the vehicle with a full tank of fuel, I was charged €106.64 for fuel and a further €24 refuelling service fee. I have disputed these charges and asked Record Go to provide the return inspection report, photographs and evidence to support them again with no response.

The whole experience, from collection to after the rental, was stressful and completely unacceptable. I will not be using Record Go again and would strongly advise others to consider alternative car hire companies.

DO NOT RENT FROM THIS COMPANY. We rented a car from Record Go. The brakes were not working properly and screeched every time we tried to stop. The car had scratches/marks all over body. We took pictures of all the additional marks, as they suggested, that were not noted on the paperwork they gave us. I took 25 pictures of the car and all the extra marks. This made no difference and they still charged us for damage (£625) that we didn’t make even though we had all the photographic evidence which showed the date we picked the car up. The Bank insurance I called (Lloyds) told us that this is a very common theme with this company. My advice is to steer well clear as they are completely untrustworthy. Lucky I had insurance.

Really good Service

I returned the car on Monday with a full tank, but Record Go still charged me €15.99 for fuel and €24 for refuelling, even though the Sants office later told me this was a system error.

On Tuesday, customer support knew nothing about the issue. It is now Wednesday, I still have no proper response, and the refund showing in Revolut is not for the full amount wrongly deducted.

Their complaint form only sends automated replies and it is extremely difficult to speak to anyone who can actually resolve the problem. Completely unacceptable.