Rebornartdoll Reviews 

165
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were let down by their experience overall. Customers frequently complained that the delivered products looked completely different from the vibrant pictures, promotional advertisements, and descriptions shown on the website. Many buyers noted that the purchased items completely failed to match basic expectations regarding appearance, materials, and promised interactive features. Numerous individuals also reported receiving extremely poor-quality plastic dolls suffering from major manufacturing defects such as shedding hair, sticky silicone, and broken parts. Furthermore, consumers heavily struggled to secure proper resolutions or full refunds, often being offered tiny partial compensation instead of getting all of their money back.

What people talk about most

Product

Customers felt immense disappointment and frustration, reporting that the dolls they received looked nothing... See more

Quality

Reviewers highlight negative aspects of quality, expressing deep disappointment as consumers receive cheap,... See more

Refund

Consumers find refund experiences marked by deep disappointment due to difficulties in recovering their... See more

Order

People report negative experiences with order because reviewers consistently state that the items received... See more

Price

Customers consistently note negative experiences with price, reporting that they spent large amounts of money... See more

Reviews shaping this summary

Rated 1 out of 5 stars

If I could give -10 stars I would! My daughter opened this gift on Christmas morning and burst into tears. The beautiful baby in the picture is nothing like the freakish doll we received. I have been... See more

Rated 1 out of 5 stars

I sent an email explaining that I received the wrong doll (caucasian) when I requested an african skin tone doll. The company’s respondents Mona or Alina did nothing to make the correction. They repea... See more

Rated 1 out of 5 stars

i ordered twins for my daughter, they look absolutly nothing like what i ordered. the materials used are not as described, they are hard dolls and not very movable. defineatly dont smell like baby pow... See more

Rated 1 out of 5 stars

If I could give zero stars, my review would be more accurate. I never received delivery of my order. It was lost in transit. This company refused to give me a refund. They have over $200 of mine that... See more


Company details


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1.4

Bad

TrustScore 1.5 out of 5

165 reviews

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1-star

No history of asking for reviews

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1.4

All reviews

(165)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely NOT what I ordered. Scam site.

Totally not the doll that I ordered, very cheap looking, poor imitation of a reborn. Nothing at all like the pictures on the website. More like a dollar shop doll. DO NOT PURCHASE FROM THIS SITE. Would give a zero if I could. Very disappointing.

11 July 2024
Unprompted review
Rated 1 out of 5 stars

Dishonesty

Dishonesty, they claimed free shipping and then they changed me shipping. The quality of the product is cheap, not made from high quality products as advertised. Poor customer service and they don't stand behind their product. Was unable to return the item

15 June 2024
Unprompted review
Rated 1 out of 5 stars

The baby doll Did not look like the picture

The baby doll that I got look nothing like the picture. The picture in the ad looked a lot more real and was light skin Blue eyes. The baby I received is dark skin and has curly hair hair and brown eyes. It looks like a typical baby doll.

12 May 2024
Unprompted review
Rated 1 out of 5 stars

ABSOLUTELY A SCAM

ABSOLUTELY A SCAM. THEY DELIBERATELY SEND YOU A CHEAP CRAP DOLL. THEY THEN OFFER 10% 20% & 30% DISCOUNT WHICH MEANS THEY MAKE A PROFIT. PLEASE DO NOT ACCEPT IT. GET YOUR BANK TO DO S CHARGE BACK. I AM BEGGING YOU NOT TO BUY FROM THIS SCAMMING FRAUDSTERS.

18 April 2024
Unprompted review
Rated 1 out of 5 stars

An absolute scam and false…

An absolute scam and false advertisement. These b*stards steal pictures from other companies and post them as their own. The doll we recieved was in no way close to what I ordered for my daughter. I filed a fraud claim with PayPal and the company offered me 20% refund but I escalated the claim with PayPal and they agreed to a 100% refund but I have to pay the damn shipping. Absolute horse 💩

15 March 2024
Unprompted review
Rated 1 out of 5 stars

I don’t even want to give it one star

I don’t even want to give it one star. The god awful doll I got in the mail was nothing like what is on their website. This was a gift for my niece from my mother, cause she comes home every day from school, telling about her friend letting her babysit her reborn doll. So my mother saved up the money to surprise her with this. $120.00, which is not easy to come by at 70 years old and only drawing social security. This is the comment they sent me. And after this comment I sent another telling them that I want a complete refund still no answer back. So I will send this to the Better Business Bureau. It may or may not help. Just wish I had seen these reviews before I ordered it for my mother and niece. 🤬 Also the picture next to my name has the doll they sent me. Wish I could put both pictures on here.
We apologize for any inconvenience caused.

Upon checking your order information, we can confirm that the doll you received is the same as the one you ordered. However, please note that due to the handcrafted nature of our products, there may be slight differences between the real dolls and the pictures on our website. These differences are unavoidable, especially when the dolls are dressed in different outfits.

If you are not satisfied with your purchase, we are willing to offer you a 10% compensation of the value amount. Please let us know if you agree. We appreciate your feedback and look forward to hearing from you.

Best regards,
Contising

26 February 2024
Unprompted review
Rated 1 out of 5 stars

My seven year old granddaughter’s disappointment

My seven year old granddaughter whom lives with my wife and I has many nice dolls, some my wife has bought and others from friends and family. I decided to gift her something different, upon a little research I decided on Reborn art dolls for the same reason as the rest of the purchasers. My granddaughter was so excited about picking her very own life-like full silicone doll that she fell in love with her immediately. After three weeks of bragging to her friends and setting up her bedroom anticipating delivery of her baby, the day is here and she’s opening up the package. I never experienced the horror on her face before, she was so disappointed with her baby. It was totally different than what she had picked out, I was shocked as well. The arm placements, hair, not able to drink and pee were all the important features that made this baby appealing to her. Like everyone else I tried reaching out as well, but the run around and total lack of acknowledgment they may have made a mistake, they even took down their write a review page. I’m so thankful my wife and I has taught our granddaughter to appreciate everything that is given, even if it isn’t what you originally wanted. She has eventually fell in love with her baby and is her favorite, I’m thankful she is a wonderful kid, but Rebornartdoll will never get another cent from me as my granddaughter will get another doll from another company. I learned a lesson to do extensive research the next time.

4 January 2024
Unprompted review
Rated 1 out of 5 stars

FEAUD FRAUD FRAUD

Completely fake company, with fake reviews on their site. The scary creepy doll I got looks NOTHING like the pics on their site. Their customer service had the Gaul to offer me a 10% refund. I wish trustpilot allowed us to upload pictures.

30 December 2023
Unprompted review
Rated 1 out of 5 stars

This company is a total fake

This company is a total fake, false advertising and horrible customer service. If I could give them zero stars I would. Do not order from this company. What you think you order is not what you receive. Stay clear.

25 December 2023
Unprompted review
Rated 1 out of 5 stars

The doll is nothing like the photo

The doll is nothing like the photo. It is made from hard plastic. You can buy a doll like this anywhere for a lot less.
Do not buy from this place you will be disappointed. Like my granddaughter.
Will not replace or refund it.

25 December 2023
Unprompted review
Rated 1 out of 5 stars

Samming cruel ppl

This is the worst, my little girls heart broken!! The absolute state of this scary looking piece of plastic that looks nothing like the doll we payed for and payed extra for eyes to open and close. It has no hair a stuffed body is supposed to be silicone, asda would of been a better option. Offering me 100percent refund no chance. This is being taken ALOT further. One big scam absolutely disgusting

25 December 2023
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM. Doll not what was advertised. Requested refund and now they are no longer responding to my email. Do not purchase from them!

14 December 2023
Unprompted review
Rated 1 out of 5 stars

Hideous dolls

Hideous dolls, wait is very long, false free shipping, false customer service. They should not even be in business. SCAM SCAM SCAM

21 December 2023
Unprompted review
Rated 1 out of 5 stars

Scam / Not Sent What Was Purchased

I just received a different doll than what was ordered. The quality was subpar. I paid extra for opening and closing eyes, a heartbeat, and an accessory kit. None of that was sent. I reached out to customer service. I included a copy of my receipt and a picture of what I got. Customer service, after seeing the documents I sent, is now insisting that I got the correct item and is saying that the other items weren't purchased. Customer service suggested that I order again! The other items are literally listed verbatim on the receipt. Based on the other recent reviews, I am assuming this is a scam. I just placed a charge back on my credit card.

17 December 2023
Unprompted review
Rated 1 out of 5 stars

Lost all my money from this company…

Lost all my money from this company sent fake doll. They told PayPal for me to send back which I did unfortunately I didn’t send with tracking as it was £40+ pounds so I am out of pocket for over a£120 and no doll for my daughters birthday. I have reported to national fraud

18 November 2023
Unprompted review
Rated 1 out of 5 stars

The doll is a regular doll not a reborn…

The doll is a regular doll not a reborn doll the website is a scam the doll simply ok the only thing that was good and exact was the accessories I wish it would allow photos to show you just terrible what they are doing.after requesting a paid return label and full refund they did not respond any further

13 December 2023
Unprompted review
Rated 1 out of 5 stars

This is a scam website

This is a scam. Not real, do not buy. The chat link does not work, there is no phone number and the company does not respond to emails. I had to get my bank involved to get my money back. DO NOT LOSE YOUR MONEY on this website - it is fake

26 November 2023
Unprompted review

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