RealTruck.com Reviews 

The order went flawless, but forgot to ask for military discount if there was one. GM accessories has it for 25% off, but the parts guy said that it wouldn’t fit and it was on back order. So I bought it from you. I didn’t know that it was a special order and it would take 2.5 weeks to ship. The last tonneau cover that came from you was painted. My order # 7155085 color would be Polar White Tricoat -paint code I think is 241L Thanks John Newman

I called to purchase a set of brackets for a pair of their running boards that I purchased from FB Marketplace. The salesperson I spoke with informed me that they ship as set (the boards and brackets) as they are prepackaged overseas. I made a comment about replacements for customers who say have a damaged board, wouldn't they break up a set? He stated that they would ship out a complete set. I said, "So, I guess I am SoL." He told me yes... Poor customer service, to say the least.

Well, my husband and I purchased a new set directly from them, and guess what, the running boards and brackets ship separately. The sales person straight up lied to me, or just didn't know what the heck he was talking about. Either way, I will never recommend this company. As someone who has worked in customer service for an e-commerce company for over nine years, I always try to do what I can to help a customer who has our products, and if I truly can't help, I try to be kind and put myself in their shoes.

I wish I could give zero stars. Your sales agents lie on the phone. Twice now I've ordered a part you say is in stock and will ship within a day. Never ships. Part is on national back order. Your phone reps will say anything to make a sale.

The online chat conversation evolved into making an order. The representative was Very friendly and professional. The order shipped immediately. Very efficient purchase process!

I love the Chat feature. Julie was able to answer all my questions with the convenience of texting. I ordered my tonneau cover with her!

CS agent was super helpful and easy to work with

Delivered as stated with good instructions and easy installation.

Ordered a rack system from them on a Saturday and then realized I wouldn't be home for the delivery. Cancelled the order within an hour on the same Saturday so it wouldn't be delivered when I was out of town. Monday morning I got an email that it had already shipped and they couldn't cancel it. Even though they just shipped it out Monday morning. 2 days after I cancelled it! SLACK!!!

I ordered running boards in October. It is now April. I reached out to RealTruck's Customer Service and received the same automated response of your order will be fulfilled in 8 weeks. I got that message 5 TIMES. Don't waste your time or money.

From the customer service person answering questions and taking our order to the shipping information, this company has been great to work with. Great mats for our vehicle!

Great customer service. Answered all my questions. Very knowledgeable of products. Finished with purchasing a set of steps.

Courtney was very helpful, great communication through emails we resolved the issue

Went online and had an issue with ordering an item. Called customer service and gentleman found the correct item and revised part number. Quickly placed my order, processed payment and order was shipped next day. Great customer service and prices are great.

I posted a review that was low- they removed it-

Censorship should not occur for factual reviews. I placed an order with no actual disclosed lead times. I talked to several employees and was advised the manufacturer is slow, they “all” know it and still do not disclose this. Terrible experience, even further terrible customer service.

One of the worst companies to deal with! They take your money and don't even shop your order. They play games and blame the shipping company FedEx. Finally got a supervisor on the phone and she came clean and said they never had the product to begin with.
Still fighting with them to issue a refund!

Stay far away from this company.

I was told 3-5 days dropped shipped. After 7 business days and no shipping tracker. I made contact with Real Truck to find out what’s the hold up. Eventually after getting a hold of them in a two day period. I miraculously got a Fedex shipping info.

Chatting with an a gent was very informative and I love that they guarantee a fit for whatever you are looking at or need. The checkout process was a bit slow and clunky but it got the job done.

Sales person was very helpful

The sales consultant on the phone was extremely knowledgeable and helpful.