Readysteadystore Reviews 

Having used the Worthing depot for over a year now based in ivy arch road I cant recommend them enough. If I had the option for 6 stars then I would happily click on it.
Gareth and the full team have been more than accommodating for any problem I’ve had, even receiving deliveries for me and safely storing them for me until I can get chance to pick them up.
If Carlsberg did storage units then this would be the one.
Nothing but praise for everybody working there.

Beth, Kat and Ellen are top frontline workers at ready steady store, having been a long term customer for over 5 years I feel compelled to write a review, after all I know this business better than most as I see them daily and they have always been friendly and professional.

Bad customer service treated us really bad took three weeks to sort out access problems

Tracey at the Doncaster store was extremely helpful and went the extra mile to help me. Nice lady!!!

Just want to commend Ellen/Beth/Cath on all their customer service for their politeness and patience when dealing with my reservation.

Thank you for you help

K

Stored with them for 22 months, paid an arm and a leg in fees during that time (room, access pack, insurance etc it all adds up!). Recently removed my goods from the unit to find mouse droppings in and on my stuff, mattress had been chewed through and all the fabric from 1 side had been shredded through what looks like scratching. Advised Ross of this damage, invited him upto the unit to visually see the droppings to which I was told I was basically lying as they'd never had a problem with mice before!!!! Consequently told to pop into office, grab a claim form and return within 7 days for the insurance purposes (which I did) to now find out I paid for insurance for nothing. Insurance refuse to pay out, storage robbed me blind and I would personally just like to make sure nobody else suffers the misfortune or hardship I've had to through this awful place!! May be a cheaper option, honestly better to pay a little bit more and make sure your goods will be in pristine condition like when you deposited them!! Please please avoid and save yourself an awful lot of aggravation

I don’t know who these guys think they are speaking to on the phone but I am close to going down there and have them speak to me like this face to face.

Shocking customer service!

Will see you shortly

Despite already writing a review about this company and giving them a high rating i now find it necessary to highlight the the bad part of the business. On acquiring the storage i was happy with the price that i was paying as it had a 50% discount applied as i was not going to using the storage past the point of where it increased to the normal price; however due to covid i could not move house and then paid on time all the time the full amount.

On vacating the storage on the 31st July i should've been refunded my deposit and 7 days of storage that i paid over. 20 Days later and i am still waiting for the money to be returned to me. Despite visiting the site in Burgess hill and being promised it will be in my account by Monday, it is still not here. I called on Monday and was again promised that it will be with me today Thursday 20/08. Still no refund.

during the call on Monday i was told that it was due to the pandemic that a simple bank transfer could not be carried out. it was also said that it needed to be authorised. All in all, 3 weeks later no money, shocking customer service and fobbed off at every opportunity.

Made an enquiry about prices online, should've known something was wrong when they didn't have the prices on the website, since then I've had 8 phone calls in 3 days plus emails and SMS. I may have used them because of their location but no chance of that now, not with their scummy sales push.

Wasn't sure to expect when booking; perhaps a grubby brown-field site with containers surrounded by fencing. Pricing was competitive/reasonable, booking was simple..all local...too good to be true?
Nope, this place is an secure building, super-clean/tidy, modern and accessible. I've been delighted with my whole experience, from booking, intake, to my ongoing storage needs.
Specific nod to James at the Lincoln Allenby site whose approach to customer service is a credit to his employer. Friendly, helpful, courteous, professional. Deserves recognition.
Wouldn't hesitate in recommending Lincoln Allenby site of ReadySteadyStore. Would use again.

Avoid this place at all costs.
I actually can’t wait to move my things out of that storage place!
First 6 months were all fine, I was receiving a discounted price for my storage unit, until it came to an end...
Spoke to the manager of the store who promised half price until I moved out later this year (July/August time). Nope, that didn’t happen.
Emailed and asked, got told they’re not helping me because coronavirus had affected their business rates. ( Doesn’t matter about customers being affected financially though )
Then I got a random email saying my bank had bounced the monthly storage direct debit which it didn’t, I checked and I had the correct funds. They added on another £20! Emailed about it- no response. Emailed 3 more times - no response.
Then I emailed customer services, and a guy called Anthony promised a manager would look into my complaints and would get back to me straight away.. that was over 4 weeks ago now and I’ve heard nothing. Which meant it was too late and £120 was taken instead of the normal £55.
You get charged £5 a month for a starter pack.. no idea or explanation what that is..
Don’t ring customer service, they’ll tell you they can’t help you and to ring your store direct.

I’ll defo go somewhere else in the future.

Through out the COVID-19 pandemic while banks and mortgage companies, the government, loan companies all pitched in the help people, Ready Steady Store just kept piling on the fees, seems to be a licence to print money for them. I suppose the warning signs were there from the beginning, turn up to take a locker with a padlock in hand to be told you can’t use your own padlocks, you must buy theirs (not cheap) asked if you want access outside office hours (for anyone who works basically) then there is an extra charge for that. Insurance? Well what ever figure you give them they will tell you it isn’t enough and you should really put it much higher. Their insurance isn’t cheap either. You can do better with independent insurance but they won’t make it easy for that. All in all it’s a VERY expensive experience. Charges are excessive invoicing is hit and miss at best.

1 star becaue there is no zero. Ticked communication by email only on the quote request. Have had 20 sales calls over the last 2 days starting at 8pm ending at 7pm. Outrageous high-pressure sales. Quote received before the calls started excludes insurance, no doubt similar to car hire where they make a lot of money off that. But my return email asking for a quote on insurance was ignored - they obviously prefer to sticth up at the store when its too late. My advice AVOID LIKE THE PLAGUE unless you like being hounded to death.

Readystore Bury New Road.
Be careful about their deals as they will try to get you in with a good one. After 8 weeks the deal has gone. They convince us to stay with another good deal, then we realised that after a month they put the price up again without telling us.
So we can’t wait for the lockdown to finish so we can get our things out.

Stuart

I have had my storage with you for 2 months and can I just say how impressed I am with the whole service. From start to finish the service has been outstanding. I came to collect my stuff on Thursday and have spoken to Tim,Tom and James on the phone aswell. I would like for the three of them to be recognised for their,helpfulness,understanding and outstanding customer service. They are absolutley amazing all of them. They should be rewarded for the work they do,if I need storage again I will be coming to you because the whole experience has been outstanding. Thanks again Tim,Tom and James you are amazing.

You get what you pay for.

Ultimately yes, they are the most competitive on price... But it goes to show you get what you pay for. 24hr service is helpful but comes at an additional cost, this is not a criticism as some people won't want the 24hr access - just something to be wary of.

I've been with a few storage companies and the others have better customer service.

The site itself is also a bit shabby and unkept, I'm not sure how safe I feel in their clunky lift...
However I do prefer that they use barrel locks rather than a standard padlock as I do find this more safe.

Readysteadystore are very pushy on sales, and they tried to palm me off with a space that was only accessible via stairs and no lift...
On the phone they told me it was cheaper just because it wasn't on the ground floor. They failed to mention there was no lift access, so when I got their I had to change my booking. The manager in the store also started by offering me a more expensive room than a similar one I was originally quoted. He seemed a little grumpy and rude when I pointed out my email quote that was for the same size room on the same floor.

They were also rather pushy in store when it came to asking me to give them a review online.. so.. that's a little awkward.

When you receive your first quote form them, they will tell you that it's the last available one of that size and price and press you to put down a reservation fee..
Just relax. Don't fall for it and don't let them push you.

Very happy with my experience at the Wokingham branch. Good price and have had no problems in 3 years there. Moving out now as no longer needed but no complaints whatsoever.

We've used Ready Steady Store, Manchester, for years now to store various items we don;t need to keep in our office on a regular basis, and we've found them to be excellent.

A secure sight, well maintained, staffed with professional people who always go that extra mile. Thank you for your consistent high standards, and for taking good care of our equipment.

Another shout out to Tim at Worsley, Manchester. He was on hand whenever I needed anything doing and arranged an additional unit for me at very short notice when I was moving house - a real life saver believe me! Customer service is second to none and I would definitely recommend Tim at Worsley for any help you need