RBC Reviews 

Don't bank with them, if you're already an existing customer or investor please take All your money out, close your account and server any relationship with them, just move away from this bank institution

Amazing customer service! Thank you very much to the kind, hard working representatives! A fantastic agent helped me on the telephone today and she was incredibly professional and Very, very nice! I wish I knew her name! Please give her a raise and promotion as soon as possible. Thanks RBC!

This bank has horrible customer service, and I mean the worst, and they will gouge you for money with monthly fees and other hidden charges and if you ever have an issue, expect 100 excuses to why they cant help you. They have never resolved 1 issue and only provide excuses. I was merged here from HSBC and it has been a nightmare since I was a 10 year client and have been treated like i just signed up. I should have left the first issue not being resolved and now I am leaving this bank for good, and i would advise any one to not bank with them. There is way better options and this is like a i cant be with any other banks kinda bank.

I did call customer service this morning after 30 min waiting for answer , I had simple request about why I didn't receive my new RBC visa card since the old one will be expired soon,The agent was very rude with me after I introduce my self, And answer 10 question,She said cant help me , I told her I have cancer I am sick maybe make mistake to answer to 1qustion,Can you asked me another question I am card holder and need to used this card after 20 years dealing with RBC and have many account ,She refused ,I asked her to transfer me to her manager she refused,I asked her name She Refused again and hang on the call, This is very disrespectful customer service I ever experience.

Ok let me get this straight.
RBC Is the most profitable bank in all of Canada. Yes they close banks on rideau street downtown Ottawa. The closest rbc bank from Cumberland street is a 22 minute walk.
Have they gone stupid all of a sudden?
They make a hell of alot of money from us. Yet we are treated like we don't matter.
Time for me to go to a bank that gets and values it's clients.
Had enough of them.

Relationship manager does not answer my questions. They just intrepret the questions through their little knowledge and answer that. I tried to be very specific with my questions baxking everything up and I got ghosted.

Poorest customer service I’ve ever experienced. All I wanted was to talk to someone at my branch but the phone number they provide online directs me to a central customer service line. They can’t answer a simple question and they won’t give me the branch phone number. I have to drive there and speak to someone directly. Just to ask a question. Absolutely rediculous. There is no such thing as customer service any more!!!

I just wanted to write in quickly to thank you guys for handling my Credit Card Dispute case so professionally and swiftly.

After making a high value purchase and being ghosted by the seller I was locked into a month long dispute with a third-party payment processor. Once I realized they were stonewalling me I lost hope and contacted RBC.

To my delight the Agent who handled my call and file(I wish I could remember his name please thank him personally) did so with perfection and haste. My credit was restored on the EXACT date he provided and I am finally relieved of a nearly 2 month long 4,000CAD nightmare.

All of my banking business will continue to be with RBC. Thanks for reading,

I am so sick of fighting with this stupid bank. Are they all idiots??? Every month your bank holds my pension and Persons with disability direct deposits. EVERY DAMNED Time shame I don't get to eat tonight. Guess I have to wait for permission to use my own money. Thanks again. Can't put money on my phone to call them why because my etransfers can't be verified. Pathetic.

I've been trying to add a Power of Attorney to my mother in law's account. Because I did not have her account number when I took in the POA into the bank, they could not do anything for me. I understood they did not want to give ANY information out about my MIL's account. When I asked if they could please just deposit the two cheques I had for her (in her name), I didn't want a receipt, I didn't want any total...just a deposit. They said they couldn't do that. I would need to make an appointment. I tried to make an appointment at the Nelson BC branch, it's July 27, I couldn't get an appointment until August 31. And when I called the bank I was on hold for 20 minutes and surprised when someone did answer, I had to jump thru hoops to get to a place online to file a complaint about RBC and their lack of service.

I renewed my mortgage at RBC. The first payment they charged me 10% instead of 4.5. I spoke to a person at the bank that told me the amount they took would be returned within a week. I waited a month and had to call to get my money back. They have idiots working at their banks and answering their phone lines. Waisted an hour on the phone.

I set up three RBC accounts to support our purchase of a cottage in Canada from the US. Two accounts are in Canada, one a chequing, one a U.S. Dollar denominated account. I personally visited an RBC branch (Lunenburg, NS) on June 22, presented my identification and finalized opening the chequing account and got access to Online banking, Since then I have had multiple "account restrictions" placed on the account and can neither pay a contractor (also an RBC customer) or, this morning, even access my Online account. Polite and completely ineffective customer service representatives! What the heck? Isn't this supposed to be a major Canadian bank? An estimated three days to get a call back from a "manager"? Over a week to get an "appointment" for a phone call from the branch that apparently (? who knows?) set up the latest restriction??? Worst bank ever!

I believe they need to improve their customer services. I've been waiting for more than 40 minutes at the queue. Too long waiting time. No one didn't apologize

Had business account with RBC and they just closed my account, no notice, nothing.
I found out the hard way when trying to deposit a payment from a client.

Recently I purchased Can$ with US$ at RBC Royal Bank. The US$ were in my account at RBC in Canada. Over the telephone, the RBC employee and I first negotiated an exchange rate; then he completed the transaction. When I looked at the resulting amount, it was over Can$970 less than what it ought to have been. He claimed not to be able to do anything about that. My local RBC branch could not correct this — I had to file a formal complaint with RBC. Fortunately the telephone conversation had been recorded, so it was easy for RBC to verify my complaint. Still, it took two weeks to receive the money owed me. If I had not been especially vigilant, I would have been cheated out of C$970. Needless to say, this experience left a bad taste in my mouth.
My other issue with RBC is deceptive names for accounts. My so-called "High Interest US Savings Account" pays 0.25% interest, which is absurd.

We were given the name of a Wealth Management company RBC in Colorado Springs on September 2023. We did a limited investigation and interviewed
several advisers including a young CFP/MBA CHAD SHEINER. We both are senior citizens in our 70s.

He had a void in his background that we felt was a problem. But bingo he had an older co-worker with extensive experience named RICK GORHAM VP. A
sudden 90 minute meeting was arranged and they stated they would become
“partners”! Unfortunately we hired CHAD SHEINER who ultimately turned out to be highly deceptive and refused to do any FINANCIAL PLANNING and honor his written communication pattern! A CFP who does NO FINANCIAL PLANNING, NO RISK assessment, NO mention of any TAX Consequences is unbelievable!

We never spoke again to RICK GORHAM and the RBC Supervisors did NO SUPERVISION given that in his only (2) Wealth Plans he set a goal of setting aside funds for my (2) parents who DIED
many decades ago?? NO DISCOVERY and due diligence so the (2) pathetic Wealth Plans were essentially useless to us!

AVOID RBC Wealth Management as we filed formal CFB Board complaints on 7/14/26 and shortly we will file formal complaints with FINRA against the Denver, Minneapolis and Colorado Springs offices! We filed formal complaints with RBC Dispute Resolution Officer which was a waste of time! NO
investigation ever occurred and this organization has a total culture of deception and incompetence!

I have been an RBC customer since I was a child. It was my very first bank account, and over the years I trusted them with almost all of my banking and insurance needs, including my personal account, business account, credit card, car insurance, medical insurance, and more.

Unfortunately, over time I noticed a decline in the level of customer service. Phone representatives were often rude and unhelpful, which led me to gradually close every account except one.

Recently, fraud occurred on my business account, and instead of receiving support, I've been passed from one representative to another. One representative even refused my request to speak with a manager. It's frustrating when you're the victim of unauthorized transactions, yet you're made to feel as though you've done something wrong.

Once this issue is resolved, I will be closing my final RBC account. After this experience, I have found TD's customer service to be much better.

Waiting time on phone call at least 45 minutes, every time I can’t pass the person identification, every time they told me bring 2 ID in person to RBC. However, It’s only RBC . the other banks never do that to me!

Do not open a business account in this bank! I should have done my research before I decided to open a business account at RBC. I’ve had a lot of inconveniences, it’s hard to run a business with RBC, looking for another bank to take my business to. All employees are not on the same page, they all say something different. Business replacement cards take a really long time to arrive and they do not get mailed to You but to the branch.

Calling for over a hour with no response
Online banking not working can’t seem to get a answer
TERRIBLE SERVICE