I came into the store this morning to purchase a mattress for a guest bed. Jacob greeted me and asked me what I was looking for. I told him exactly what I was looking for, and he took me to the approp... See more
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See what reviewers are saying
The sales staff was very helpful not pushy at all and answered all my questions and concerns. The delivery staff was excellent very efficient and care full handling of all the pieces I purchased. All... See more
Company replied
Showed us an amazing Starlite recliner. We ordered it. When we received it audio functions did not work. Refused return even though is was less than 24hrs. Salesman did not tell us TV requirements. I... See more
Company replied
Bought same item for husband.Purchase and delivery were perfect. MARY salesperson walked me through everything and delivery was timely and stress free.Loved the computer armoire so decided to buy anot... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
5084 Commercial Drive, 13495, Yorkville, NY, United States
- 3157684100
4.7
Excellent
88 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Reply from Raymour & Flanigan - Utica
Thank you John for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.
Customer service as it used to be!
I was very satisfied with my experience at the New Hartford NY store! My salesman was Richard Hobaika. He was very kind as he recognized I was disabled and offered a wheelchair, but my walker device was sufficient. He fully explained the features of the sofa including a demo of the flexsteel cushion spring system. He offered options for people to remove my old furniture as your company does not allow that.
14 September 2022
Reply from Raymour & Flanigan - Utica
Thank you Gerry for sharing your experience. We are happy to hear that your salesman was kind and accommodating!! Enjoy your new furniture. -Jeff V.
Excellent salesperson - Kristine Grimaldi
I wanted to specifically thank Kristine Grimaldi. She was very friendly, very knowledgable, she took the time to make sure she understood what I was looking for. In terms of mattresses, she asked questions and had me try different ones that might suit me. She also had me try different price points so she wasn't trying to just push me into the most expensive option. I think she is an excellent sales person and a great representative for your company.
30 August 2022
Reply from Raymour & Flanigan - Utica
Thank you Kelly Johnson for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.
Kindness
Mary was very patient and gracious working with my parents Kathryn and William. I really appreciated it.
Thank you
Constance
16 July 2022
Reply from Raymour & Flanigan - Utica
Thank you Constance for your review. We are happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.
Our salesman was very helpful and…
Our salesman was very helpful and informative. The delivery process was quick and easy and the delivery guys were great.
17 December 2021
Reply from Raymour & Flanigan - Utica
Thank you for taking the time to leave a review, William! We really appreciate you taking the time out to share your experience with us. -Taylor W
Very happy with the service in the…
Very happy with the service in the store with Mary and the delivery was great also
3 June 2021
Reply from Raymour & Flanigan - Utica
Hi Donna! It's nice to hear you enjoyed your experience. Have a great day! -CE
Mary was very helpful over the phone…
Mary was very helpful over the phone and in person . Very knowledgeable.
2 June 2021
Reply from Raymour & Flanigan - Utica
Hello Shawn! It's nice to hear you had a great experience furniture shopping at Raymour & Flanigan! Thank you for shopping with us! -CE
Great experience employee was very…
Great experience employee was very helpful in our purchase and also very friendly
5 May 2021
Reply from Raymour & Flanigan - Utica
Hi Dennis! It's nice to hear you enjoyed shopping for furniture with us. We appreciate you shopping with us!
Sectional
Very happy except that we picked a popular sectional and it won’t be in until the end of may …. Other than that no complaints. Liz was very helpful 😊
29 April 2021
Reply from Raymour & Flanigan - Utica
Hello Henry! It's great to see your experience with Raymour & Flanigan was enjoyable! Have a great day!
My salesman was Kevin he was friendly…
My salesman was Kevin he was friendly helpful and professional
24 March 2021
Reply from Raymour & Flanigan - Utica
Hi Linda! It's nice to see you enjoyed your experience shopping at Raymour & Flanigan. We hope to see you again soon! -MR
Excellent service by Christine and…
Excellent service by Christine and Lordes....quick turnaround for deliveries and delivery persons were very friendly and helpful!
19 March 2021
Reply from Raymour & Flanigan - Utica
Hi Marcianne! Thank you for your awesome review! We hope you enjoy your new furniture! -MR
I was looking for a couch
I was looking for a couch. The salesperson knew about every couch in the store and was able to show me items that met my criteria in a short time. I had my couch in 4 days.
18 March 2021
Reply from Raymour & Flanigan - Utica
Hi Pat! Thanks so much for telling us about your experience. We hope to see you again soon! -MR
I had a very pleasant visit the…
I had a very pleasant visit the manageress very helpful.I was able to get what I wanted with delivery
18 March 2021
Reply from Raymour & Flanigan - Utica
Hello Karen! We are glad to see your experience shopping with us was enjoyable! Have a great day! -MR
Our sales lady
Our sales lady, Liz (Elizabeth) was amazing! She was very courteous and knowledgeable! This is the second time I dealt with her and I seek her out every time we go there!!!!
17 December 2020
Reply from Raymour & Flanigan - Utica
Hello Darlene! Thank you for your 5-star review! We appreciate you shopping with us! -MR
It was a really good experience!!
It was a really good experience. The employees were very helpful and kind. I bought everything that I wanted.
29 September 2020
Unprompted review
Reply from Raymour & Flanigan - Utica
Hello Lana! Thanks so much for the kind words! We hope to see you again soon! -MR
Knowledgeable consultant
Knowledgeable consultant. Very friendly. Took time with me to discuss my needs. Very professional
24 August 2020
Unprompted review
Reply from Raymour & Flanigan - Utica
Hello Felicia! It's nice to see you enjoyed your experience with Raymour & Flanigan. Thank you for furniture shopping with us! -MR
Saleswoman Liz Bello was excellent in…
Saleswoman Liz Bello was excellent in assisting us! Very pleased with the experience!
10 August 2020
Unprompted review
Reply from Raymour & Flanigan - Utica
Hi Helen! Thanks for your 5-star review! We hope you're enjoying your new furniture! -MR
Joe Leonard was very helpful without…
Joe Leonard was very helpful without being pushy and was fun to deal with. Thank you
3 July 2020
Unprompted review
Reply from Raymour & Flanigan - Utica
Hi Teresa! Thanks for your kind review! We appreciate you shopping with us! -MR
Do not do business with them go across…
Do not do business with them go across the road to joes they are a lot better
20 February 2020
Unprompted review
Reply from Raymour & Flanigan - Utica
Hi Andy. We're sorry to see this review from you! We'd like the opportunity to talk with you further to see how we can help. Just email us at rfcare@raymourflanigan.com with more details. -MR
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