Raymour & Flanigan Reviews 

I have bought quite a few things in the last year and have been happy with all of it

Carl in Natick, MA was awesome. Very attentive, knowledgeable and we did not feel pressured to purchase. He helped us find exactly what we were looking for.

Worst experience, don’t buy anything from this company. It’s taken over a year to fix my couch and love seat and we paid for the insurance plan through them. We only had the furniture for less than a year and had problems with it.

For Eight months since Nov 2025 I have been trying to get service to assist in ordering a part a service tech said was needed, Voicemails go unanswered. I have chatted several times promised a call that never comes. Finally, I got a chat tech who seemed to know that they were doing. I received a call the next day that they located the part. Then an email to schedule the service. A tech showed up yesterday with NO PART. I am frustrated beyond belief and if this is not resolved timely, I demand a refund of the useless Platinum protection plan. So far Raymour has really failed on customer service.

Very careful delivery in the pouring rain. Everything was dry as a bone!

The salesperson Mr. Terneus was courteous and professional. He was experienced in the product and suggestive in space and coordination of the furniture I chose. The display and insurance—well delivered! Thanks, I would recommend sales to family and friends; thanks to Mr. Terneus.

All good except wrong phone number on website and order had to go to char

Because very knowledgeable very understanding and came up with a good solution

Everything was great. Harley was kind. She was nice and she helped me find the furniture that I wanted.

Omar, Ray Moore and Flanagan staff greeted me at the door and made me feel welcome. I was looking for a mattress. I had tried a different store and felt very awkward. Omar may be comfortable from the very beginning. he showed me many beds mattresses. I was very patient while I tried them out. He had to get the step stool so I could get on some of the mattresses because they were so high. He answered all my questions very clearly & addressed all my concerns. Omar even stayed to complete my purchase, even though the store was closing. He is an exceptional employee, and I thank him from his help.

Informative and not pushy salesperson. Great selection. Found just what I wanted, in my price range.

Mark worked with us and we left satisfied

Good price and delivery next day
Can’t ask for more
Process was organized and easy to follow

This is the 2nd time when ordering/purchasing items from R&F that there has been a $.01 discrepancy as determined by your company. The 1st time my order was not delivered and there was no notice or explanation until I reached out to find out why it had not been delivered. The 2nd time, at least I received an email to let me know that there was again this discrepancy. This is unacceptable and the order has been canceled. I will say though that this time, Lisa at the West Springfield, MA store was very kind and helpful.

Tom is an exceptional salesman; very knowledgeable, very personable & patient. He made us feel right at home. He made shopping for furniture a fun experience!

They were very helpful 🙂

Omar was very polite, patient and helpful in choosing the items we needed for our site.

Easiest online shopping. And your number one salesperson.

Poor furniture repair service.

Tech came to my home without the part, wasted trip.

The furniture repair service doesn't call back as they say.

All this on a platinum extended warranty service!