Raymour & Flanigan - Broadway 66Th Street Reviews 

148
TrustScore 4.5 out of 5

4.4

1961 Broadway, 10023 New York, NY, US


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Rated 1 out of 5 stars

My boyfriend and I came in to purely look around and start developing opinions about what we want in our future home. We were immediately targeted by Robert (didn’t catch his last name) to actually ma... See more

Rated 5 out of 5 stars

We were just browsing your Manhattan store to get some ideas to furnish our new basement renovation. we were visiting from Long Island just for the weekend. Walter, your sales representative, was so... See more

Company replied

Rated 5 out of 5 stars

Brian Smith, Period.!! From his front door greeting to his tour with us of our interest area —swivel chairs, he answered all questions, offered helpful information on additives (colors, delivery tim... See more

Company replied

Rated 5 out of 5 stars

Thomas, who attended to us, was most helpful and attentive. Even though our purchase was very small (we only bought 3 pillows), he took care of us and went out of his way to make concrete suggestions... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 1961 Broadway, 10023, New York, NY, United States

  • 6465569390

4.4

Excellent

TrustScore 4.5 out of 5

148 reviews

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Replied to 0% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(148)

4,377 reviews in the last 12 months

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Rated 1 out of 5 stars

Extreme Targeting and Bullying

My boyfriend and I came in to purely look around and start developing opinions about what we want in our future home. We were immediately targeted by Robert (didn’t catch his last name) to actually make a purchase. He then followed us around the store and lectured us on “how things work” and that we either have to make a purchase or leave the store. It made us incredibly uncomfortable and his condescending nature was extremely evident. We were then followed out the front door. That was a very terrible shopping experience.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Mattress purchase was problem-free

We chose our new mattress after testing the many that were displayed on the floor. Elias was patient and helpful, answering our many questions with detailed answers. Delivery was efficient and problem-free, with constant updates as to the exact time of arrival. All in all, a positive experience.

28 May 2026
Unprompted review
Rated 1 out of 5 stars

Bad System reporting purchase never made!

I asked for a quote and info. R&F sent me an email confirming my PURCHASE and my ORDER! Which I never did. After alerting you by phone , email and text your “Artificial Stupidity “ computer still thinks I bought something. Something is rotten in the R&F system.

22 September 2025
Rated 1 out of 5 stars

I bought a tempur pedic hybrid adapt…

I bought a tempur pedic hybrid adapt queen size queen size mattress it had a terrible smell The smell woke me up I called and no one would return my call the manager was always with a customer Finally he calls because I wrote an email to his bossTo this day I have no bed to sleep in I have been diagnosed with rheumatoid arthritis The manager is not caring I been treated unfairly and want a refund

1 August 2025
Unprompted review
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Dear Nona,

Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and discomfort you have faced with your Tempur-Pedic Hybrid Adapt Queen Size Mattress. It is concerning to hear about the issues you encountered, and we understand how frustrating this must be, especially given your health condition.

We are committed to ensuring our guests receive the highest level of service and quality products. Your feedback is invaluable in helping us improve. We would like to address this matter promptly and find a satisfactory resolution for you.

Please reach out to us at rfcare@raymourflanigan.com whenever convenient for you. We are eager to assist you and ensure that your concerns are addressed appropriately.

Thank you for your patience and understanding.

Sincerely,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

The help of the floor sales assistant

The help of the floor sales assistant. He was great.

16 July 2025
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hi,

Thank you for sharing your positive experience with us! We are happy to hear that our sales team provided you with great service. We aim to give every customer the best help possible, and it’s great to know we met your expectations.

Your feedback means a lot to us, and we will share your kind words with our team. If there’s anything else we can do for you, please feel free to reach out.

Best regards,

The Raymour & Flanigan Team

Rated 5 out of 5 stars

Good selection

Jeffrey, salesperson, was great. Good selection of furniture.

8 July 2025
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hello John,

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Jeffrey provided you with excellent service and that you were pleased with our selection of furniture. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.


Best regards,
The Raymour & Flanigan Team

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