Raymour & Flanigan - Binghamton Reviews 

186
TrustScore 4.5 out of 5

4.6

220 Reynolds Road, 13790 Johnson City, NY, US


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Rated 5 out of 5 stars

I ordered online, but had a problem that customer service ended up having to fix. Customer service was excellent. Delivery was also excellent. I knew exactly when they were going to arrive to the sec... See more

Rated 5 out of 5 stars

Upon arrival we were greeted and shown to mattresses quickly, the sales rep was knowledgeable, pleasant and easily answered all our questions. Showed us many options,pros and cons and gave us time to... See more

Company replied

Rated 5 out of 5 stars

Was welcomed pleasantly as I walked in the door. Salesman stayed with me to assist with questions and furniture use. Everything was explained clearly and fully, making sure I understood the whole tr... See more

Company replied

Rated 5 out of 5 stars

Inez was full of knowledge and very nice to deal with. She wasnt pushy or gave a sales pitch, just helped us get into exactly what we have been looking for. She explained everything clearly about th... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 220 Reynolds Road, 13790, Johnson City, NY, United States

  • 6077972214

4.6

Excellent

TrustScore 4.5 out of 5

186 reviews

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Replied to 2% of negative reviews

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4.6

All reviews

(186)

4,231 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered online

I ordered online, but had a problem that customer service ended up having to fix. Customer service was excellent. Delivery was also excellent. I knew exactly when they were going to arrive to the second, thanks to the helpful texts and they were a half hour earlier than expected. They were here and gone within 5 minutes and both gentleman were so nice. Pleasant experience all around. Thank you!

18 May 2026
Rated 5 out of 5 stars

The online shopping is so easy

The online shopping is so easy. Furniture was just delivered in perfect condition. Delivery personnel were excellent and the updates on delivery time was spot on

24 April 2026
Rated 1 out of 5 stars

Horrible experience

Horrible experience.
Went into select a sectional in October of 2025. I researched what I wanted and picked it out at the JC store. They took my money said that they would deliver it before Thanksgiving. I was prepared to except everything except the ottoman as it was out of stock that day. Delivery men where late, and rude... they were throwing the furniture off of the truck bouncing it into my drive did not take the wrapping off each piece or even try to make it fit through the doorway. Of course it was all wrapped with the cushions that would never fit regardless of what size door you have.They took the furniture back, which I didn't care at that point. I canceled the order that night and called the manager at the Johnson City store. Needless to say, I'd never had a worse experience. The refund took almost three months get a refunded. I had to go to a different store, which I will say was the best experience...Home Plus. Their delivery was within a week without any issue and it was the same sectional Better price. Big loss for this team and frustrating experience for me... I had to go into the store multiple times to even get somebody to look at why I wasn't getting my refund. I was getting 200 here 200 there. The total was over $3000, eventually got a check in the mail for the balance, but again it took three months! I will never ever work with this company again. Total disappointment and waste of my time.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

The recliner with remote is wonderful

The recliner with remote is wonderful! Rich brown leather material and comfortably roomy to sit in. The delivery personnel was swift to setup and courteous in demonstrating the options. Many thanks Raymour & Flanigan. Lori

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Salesman helpful

Salesman helpful. Gave idea about taping off area to see fit. Also suggested battery pack for an electric concern I had. Was friendly and I didn’t seem pressured.

24 September 2025
Rated 5 out of 5 stars

Our salesperson was very knowledgeable…

Our salesperson was very knowledgeable and very understanding of what we were needing.
Never pushy. Kind.

25 August 2025
Raymour & Flanigan - Binghamton logo

Reply from Raymour & Flanigan - Binghamton

Dear Jud,

Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that our home furnishing consultant was able to understand your needs and provide knowledgeable assistance without being pushy. It's wonderful to know that you found the service kind and accommodating. We look forward to serving you again in the future!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Treareated like valued customers

My wife and I were treated like valued customers as soon as my wife and I stepped inside the store. Very personable sales representative.

3 July 2025
Raymour & Flanigan - Binghamton logo

Reply from Raymour & Flanigan - Binghamton

Hello Michael,

Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you and your wife felt valued and appreciated from the moment you entered our store. Our team strives to provide personable and attentive service to all our customers, and it's fantastic to know that we succeeded during your visit.

If there's anything else we can do for you or if you have any future furniture needs, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan soon!

Best regards,

[Your Name]
Raymour & Flanigan Furniture and Mattress Store

Rated 5 out of 5 stars

Dean Driscoll - very good customer service.

Dean Driscoll was friendly, knowledgeable and professional. We were given excellent customer service.

20 June 2025
Raymour & Flanigan - Binghamton logo

Reply from Raymour & Flanigan - Binghamton

Hi Mike,

Thank you so much for your wonderful review! We're thrilled to hear that Dean provided you with friendly, knowledgeable, and professional service. We strive to offer excellent customer service, and it's great to know that Dean exemplified that during your visit. We appreciate your feedback and look forward to serving you again in the future!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Mohammad

Mohammad, our salesman, was very helpful and showed us many items and different sets that we were interested in.

26 May 2025
Raymour & Flanigan - Binghamton logo

Reply from Raymour & Flanigan - Binghamton

Hello Lorraine,

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Mohammad was able to assist you effectively and show you a variety of items and sets that caught your interest. Providing excellent customer service is our top priority, and it's wonderful to know that Mohammad met your expectations.

If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

I was guided to the furniture I was…

I was guided to the furniture I was looking for then left on my own to wander about. If I had a question the salesman was nearby.

I received courteous care and a reasonable discount

11 May 2025
Raymour & Flanigan - Binghamton logo

Reply from Raymour & Flanigan - Binghamton

Hello April Lynn Roberts,

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found the guidance you needed and appreciated the freedom to explore our showroom at your own pace. It's wonderful to know that our team was nearby to assist with any questions you had. We're also glad that you were satisfied with the courteous care and the discount you received.

Your feedback is incredibly valuable to us, and we're delighted to have earned a 5-star rating from you. We look forward to welcoming you back to Raymour & Flanigan in the future for any of your home furniture needs.

Warm regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Great Experience

From the minute we walked in the door we were greeted by Evie. She took us to the recliners we were looking for and explained the features on the models we were interested in. She is very accommodating and was not a pushy sales person. Very much enjoyed the experience

23 April 2025
Raymour & Flanigan - Binghamton logo

Reply from Raymour & Flanigan - Binghamton

Hi Linda,

Thank you for sharing your great experience with us! We’re happy to hear that Evie helped you find the perfect recliners and that her friendly attitude made your visit enjoyable. We always try to create a warm and helpful shopping experience, and it’s wonderful to know that Evie succeeded!

Your feedback means a lot to us, and we’re thrilled to have received a 5-star rating from you! If you have any questions or need help in the future, please feel free to reach out. We look forward to welcoming you back!

Best regards,
Raymour & Flanigan Furniture and Mattress Store

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