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Ray Grahams Reviews 

1,582
•
TrustScore 5 out of 5

4.8

Building Materials Supplier
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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent and professional service, from the initial ordering process to the final delivery. Many people highlight the incredibly fast and efficient delivery, with items frequently arriving within a day or two. Reviewers frequently commend the products for their good quality, accurate descriptions, and the wide selection available. The pricing is consistently noted as competitive and excellent value, often being the best found by consumers. People also appreciate the straightforward ordering and effective communication, even when handling returns or order adjustments.

What people talk about most

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting its speed... See more

Product

Reviewers mention positive feedback about product quality, with many finding items to be as good as hoped,... See more

Service

People report positive experiences with service, consistently praising the excellent and professional service... See more

Order

Customers consistently note positive experiences with order, highlighting the ease and straightforwardness of... See more

Price

Customers had positive experiences with price, consistently finding items to be well-priced and competitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more

Rated 5 out of 5 stars

Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more

Rated 5 out of 5 stars

Ordering was easy; I had one serious query which was answered by e-mail within 2 hours. Item arrived within 4 working days. Item as good as I had hoped!

Rated 5 out of 5 stars

First class In our rush (moving house) we mis measured so the grate was too small Returns clear and straightforward and replacement sent speedily Thank you so much Would definitely recommend

Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Lumber Store
  4. Plumbing Supply Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,582)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

No Parking Sign

No Parking Sign. Perfect product just what I needed, when other places didn’t have the size I wanted, sticky back, easy to put up, speedy delivery, signed for postage, would highly recommend and would defo buy from them again.

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Really delighted with my experience

Really delighted with my experience. They had the drill I wanted and unlike other retailers, they actually supplied the battery and charger with the drill. Other places sell all the bits separately and it complicates things and makes it more expensive. The price was great, and it arrived like 3 days after ordering. Would definitely recommend

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Before I buy anything online I always check if Ray Graham's doesn't have it first. Because I know I get next day delivery and ofcourse I get quality product with good price.

5 August 2024
Unprompted review
Rated 4 out of 5 stars

Excellent product, pricing misleading

DeWalt DCM565P1 18V Brushless XR Cordless Chainsaw 30cm With 1 x 5.0Ah Battery and spare chain.
Product and service is excellent. Am unable to give it 5***** because of pricing experience. Website displayed price in Euros €350.88 (£329stg) but unfortunately, this is misleading as the vendor only accepts sterling, so final price €396.96 - paid with credit card.
I purchase several times a year from Northern Ireland vendors and this is the first time I have experienced this.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent price and prompt delivery

Excellent price and prompt delivery! Thank you!

Living in The Highlands of Scotland, folk are used to companies based in England not delivering goods to them.

Strange how a company from Northern Ireland, a region that suffers the same discrimination, and it is open discrimination, can speedily deliver to people living in what “others” classify as remote parts of Scotland?

Companies should take note, it is possible to deliver goods to Parts of Scotland and Northern Ireland and still make a profit!

Well done Ray Grahams!

5 July 2024
Unprompted review

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