Ralph Lauren Reviews 

I've been wearing Ralph Lauren all of my life I cannot believe in my opinion is just going way downhill. The quality of clothing the way the clothing looks is horrendous. And the cost is unbelievable anymore. I went into belt to possibly purchasing some clothing from Ralph Lauren. I cannot believe my eyes the colors the checks the stripes how tacky the clothing is. You can go on the website of belt whoever put these clothes on these models should be fired it is simply tacky. I cannot believe my eyes what has happened to the fashion world. Back in the 90s it was spectacular. Needless to say I will never purchase Ralph Lauren again in my lifetime. And also the price is too high for such poor quality of clothing. And that needless to say the ugly clothing I've ever seen anymore... And also the short sleeve Ralph Lauren shirts I've had to return several times because they're either too big are there too small. The large is way too small. And the extra large is way too big so what do you do nothing they're made wrong. Taking back five polo shirts twice because I do not fit properly and I'm 6'2 and 185 lb. Sales people agree with me bringing them back. Get it together is all I can say.

A pull-over at 200€ srank after a handwash and lots of plush under the arms like some very cheap chinese made material. Very disappointing.

Vancouver air port Polo outlets store refuse sell customer clothing without showing reason.
Call customer service, they said store has right to do it.
Also went to different store,got notice that store calling this store "don't selling to this customer "
Is this Ralph lauren policy?
Call US customer service, they said it is canada ralph lauren responsibility.
Call Canada customer service, no response.
So bad experience, is Ralph lauren bankrup?

Another awful experience … I am still awaiting my £100 compensation as promised to me when I was contacted by a lady from the wales office on 23/12 , yet again it’s very poor customer service from Ralph Lauren as I didn’t receive the email / voucher that was promised to me with no way of contacting the same person back , I’ve emailed. Customer assistance again but don’t hold out any hope as they are useless

I have bought a pair of jeans from the RL store in the Prudential Mall in Boston. I had to take it to alterations to shorten it a bit - so spend more money on it. After just a few wears a metal button fell off. I have reached out to RL to ask for a replacement button. Surprise! They dont offer any. So I will have to go and buy a generic version from Amazon. I give them one star, mainly for manufacturing poor quality products - not acceptable for a pair of $150 jeans - but also for their poor customer service...shame on you RL!

Delayed delivery. It was simply left unattended on the doorstep. I did not receive the package. No one is willing to handle the issue. UK Customer service is terrible at best!

I would have given 0 but not an option. Returns procedure is absolutely ridiculous, 1 month for it being scanned by UPS & then a further 10 days for refund.
Never ever buying from them again, customer service useless

Way too long awaiting refund,return.Firstly the return goes to feltham then on to Italy .simply not good enough..,you’ll wait weeks for the refund ,I’m still waiting,not to mention waiting for the refund to clear in the bank,this his totally unacceptable,it’s like their trying to put you off returning.also they have gone too expensive,after years shopping with Ralph Lauren this customer will not be returning.

I've been buying Ralph Lauren polo shirts for years and still have some from 2010 that are great for the age, but the last 2-3 years the quality of the garments has led me to stop buying them.
They don't even last a year now before they look far worse than the 2010 garments.
I have multiple shirts that seem to be made of the same material until you start washing them and then they degrade quickly.
I messaged RL about this but what I received was some rubbish about they make lots of different materials.
I'm talking about the mesh Polo shirt and the quality is now very poor.
The original quality was great and I have always loved this company I just wish they would go back to producing quality garments of the old type material again and i would pay more for them, but the current quality is very poor and i would advise people to steer clear don't waste your money.

This is a very difficult and uncompromising company to buy from. I purchased an expensive tee shirt from them. I inquired about the return/exchange policy. No exchange if the transaction is paid with PayPal. But you can get a refund. I asked about the return window: thirty days from the ORDER DATE. Read that again 30 DAYS FROM THE ORDER DATE.
I called them on the 800 number and after a twenty minute argument they agreed that the policy is not fair to the customer. But they would not send me an email to that effect.
If the product is received 30 days after the order date I am asked to call and they will discuss extending the return window.

Returns are incredibly slow. I bought a jacket which wasn’t expected quality and retuned it using UPS. It has to get to Italy before a refund will be issued. Taking weeks……hopeless. Don’t buy online!!

Very bad experience quality low price too high

Still waiting for what I have paid for to get delivered. Uk customer service never respond to email.
Shipping company they use isn't fit for purpose.
Today I have lost faith that RL is capable of delivering clothing.
You would have thought me spending £975 with you, you would give a better customer service.

I have spent the last 2 weeks emailing calling and chasing RL.
I have requested a manager call back which never happened.

Today I have requested the order cancelled and a refund issued.

This is the worst customer service I have ever received.

i ordered a set of three briefs for my dad for his birthday late November, they came in a box and i gave them to my dad. ( order no- 7007142738)
I completely forgot about it and when i went over to my dad in December i asked him how they were. He said they are still in the box and when he opened the box, there was a huge security tag through the middle of the underwear, so he couldn't use them. So i emailed Ralph Lauren for a return label and pressed refund as i was so upset. So i sent them back and never heard a word so i emailed them again , and on 21st December i got an email saying they would compensate me £20 for goodwill for their oversight, and mentioned the label i created was the 11th December and they received the item on 16th December at their Feltham depot it usually takes 14 days to reach them in Italy and as i paid on PayPal allow 14 business days to reflect in my account. i then got an email on 24th December saying return credit £45 mentioning they will refund me to my original method of payment, ( being by card or if i'd paid on a gift card then the refund would go on the gift card. Then they sent me another email saying my refund was on a virtual gift card even though i paid by debit card. On the second of January i emailed them again with a complaint saying i hadn't received my refund and a lady under the name of Robyn A (a customer assistance) emailed me saying they refunded me on Tuesday 24th December to my original payment which was PayPal and the £20 credit for goodwill will come off my next purchase. But that was a lie on the 4th i contacted pay pal they assured me they had never received a refund! I am now opening a case with Pay pal something i wish i did from the start! I have never ever had such a terrible service from a well known or small brand such as this, i never send things back and have been buying from Ralph Lauren for years! They have completely lost me as a customer it is a utter disgrace that a no1 brand has incompetent staff detailing with the customer care!

They sent me an USED dress,smells perfume,body odour and covered in dog hair???
Really? For this price?? Never again dealing with these scammers.

The company is doing fraud they haven’t processed my refund and kept my item in possession the customer service representative doesn’t not do anything every day I call them up but they don’t do anything just pass on blaming other of their representatives they are doing crime with customers by keep the customers item and money a strict action should be taken against this company

I was unlucky with my dress , very low quality. Surface of knitted dress covered in pullings ( little balls of wool) .
Maybe for TKMaxx in UK ( TJ Maxx in USA , and other names in different countries) this brand sells lower quality?
It was 100% wool.
I wrote thousands of reviews, and only a few negative ones.

Yes look at the terrible reviews, they have the worst delivery' service ever by UPS i mean who in the right mind uses UPS these days , I placed order on 20th December to recieved email to expect delivery 4th January, absolutely ridiculous id rather it be cancelled, the order was gift for someone else, bottom line stopped shopping with ralph lauren for years , and placed this 1 off order, for it to be delayed, for a company like ralph lauren they should be ashamed of themselves for this tragic service...order number Order #: 7007552374. They got sales running don't bother ordering if you want to wait weeks

Ralph lauren let's me down in Christmas period, I ordered two jacket online, they sent me by new Bond Street store, one item is WRONG item, another already wearing ( NO NEW) ,both not in original condition without any fabric bags,i spoke to customer service they told me they sent an email and asked to send a picture of jackets but I keep checking my emails but never got any email from them.

Awful experience I wanted to order a specific dress for a funeral wasn’t out of stock when we tried to order kept getting removed from the basket for no reason contacted customer service to then be told item was out of stock and they are not able to say when it would be restocked awful avoid at all costs