We are regular travellers with Railtrail. As always, excellent rail trips, hotel good. Fantastic scenery. Good service by the "baggage man" who couriered our suitases. Underwhelmed by the tour man... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I came across Railtours when browsing on the Internet & found a holiday that sounded ideal for me. I rang the company up & spoke to a really helpful person, who answered my questions. The holiday in q... See more
Company replied
We like to travel with Railtrail because you always have the option of talking with someone directly by phone during office hours, looking at their varied rail trip brochures either by post or online... See more
Company replied
As is the norm with Railtrail , the booking experience was superb - beautifully handled as usual by Marie. Even after a few slightly complicated changes to the travel arrangements by me, the final b... See more
Company replied
Company details
Written by the company
Welcome to Railtrail Tours Railtrail Tours is one of the UK’s leading specialists in escorted holidays by rail. Established in 1979, we have over 45 years of experience in crafting award-winning rail tours that combine comfort, scenery, and cultural discovery – all with the reassurance of an experienced Tour Manager throughout. Departing from your local railway station, our holidays take you on unforgettable journeys across the UK, Europe, and worldwide. From nostalgic steam adventures to luxurious rail cruises and scenic trips through the Highlands, Alps, or beyond, our tours are carefully designed for those who love the romance and relaxation of rail travel. We offer small group holidays with First Class rail travel, quality hand-picked hotels, and expertly planned itineraries. Our specialist Steam Railway Tours are especially popular with enthusiasts, offering rare locomotives, heritage lines, museum visits, and exclusive events that celebrate the golden age of steam. As a proudly family-run company, we take great pride in offering personal service, attention to detail, and a warm, welcoming experience from booking to boarding. Many of our customers return to travel with us again and again, which speaks volumes about the care we put into every tour. At Railtrail, we believe the journey should be just as memorable as the destination – and we look forward to welcoming you aboard soon.
Why Travel with Railtrail
Written by the company
- Award-Winning Holidays by Train in the UK, Europe & Worldwide
- Our Promise to You At Railtrail Tours, we believe the journey should be just as memorable as the destination. Since 1980, we have been creating award-winning escorted rail holidays that combine comfort, scenery, and discovery. Every Railtrail holiday is fully escorted by an experienced Tour Manager, giving you peace of mind from start to finish. We do include First Class rail travel where possible, carefully selected hotels, and itineraries that blend iconic railway journeys with fascinating excursions. Whether you dream of steam locomotives and heritage railways, a scenic cruise through the Highlands, or a grand European rail adventure, we take care of every detail so you can simply relax and enjoy the experience. As a family-run company, we pride ourselves on personal service and have built a loyal community of travellers, many of whom return year after year. With thousands of happy customers and excellent reviews, you can book with confidence knowing you’re in safe hands.
Book with Confidence – Our Railtrail Guarantee
Trusted since 1980, we promise every journey is fully protected and expertly escorted.
At Railtrail Tours, your peace of mind is our priority. Every holiday you book with us is financially protected, so you can travel with complete confidence. Our tours are fully escorted by experienced Tour Managers who are there to support you throughout your trip, ensuring that everything runs smoothly. We carefully select quality hotels, plan seamless rail connections, and create unique itineraries that blend unforgettable railway journeys with cultural highlights. As a family-run business, we take pride in personal service and attention to detail. Should the unexpected happen, our friendly UK-based team is here to put things right. That’s the Railtrail Guarantee.
Contact info
21 The Smithfield Centre, ST13 5JW, Leek, United Kingdom
- 01538382323
- enquiry@railtrail.co.uk
- www.railtrail.co.uk
Award-Winning Escorted Rail Holidays
4.7
Excellent
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
extremely helpful telephone officer who…
extremely helpful telephone officer who made the booking painless and went over and beyond to accommodate our needs
11 February 2025
Reply from Railtrail Tours Ltd
We are so grateful for your kind words and the wonderful feedback. We look forward to welcoming you on your Railtrail Tour in 2025.
If Trains are your crack, RailTrail is a good choice of dealer.
It does just work, hotels in the right place of the right standard, journeys pensioners can cope with the connections, guides who make it happen regardless of the real world interfering. We have done 4 and enjoyed the experience enough to book more. The group sizes are big enough to find people to share the spare time with but not so the whole day is head counting. You can choose full fat train spotting or holidays with some city touring blended. The only thing I would say is read the itinerary before you book as we have had people finding a daily steam train excursion too much or that a couple of days exploring cities rather than a steam train ride an issue but that is down to read what you are signing up for rather than RailTrail getting it wrong IMHO.
9 February 2025
Reply from Railtrail Tours Ltd
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experiences with us. We look forward to welcoming you on your Railtrail Tour in 2025.
The holiday was explained well to…
The holiday was explained well to ensure it was suitable for us. All admin went really smoothly.
10 February 2025
Reply from Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on your Railtrail Tour in 2025.
You are dealing with humans (not IT systems)
RailTrail responding promptly after my initial contact.
Their processes are straightforward and I look forward to my first trip with them.
It’s great to communicate with a human being.
17 February 2025
Reply from Railtrail Tours Ltd
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
extremely helpful on the phone and…
extremely helpful on the phone and quick receipt of paperwork very organised
16 February 2025
Reply from Railtrail Tours Ltd
Thank you for taking the time to leave us a five-star rating! We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We look forward to welcoming you on your Railtrail Tour in 2025.
Easy to deal with
5 February 2025
Reply from Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on your Railtrail Tour in 2025.
We have had 3 Holidays with Railtrail
We have had 3 Holidays with Railtrail, 2 in Europe and 1 in Scotland. 2 more booked for 2025, 1 in England and 1 in Switzerland. Every holiday has been packed full of interest. The hotels have all been excellent, and because of the holiday type, close to a railway station for convenience. It is always nice to travel in limited numbers with people of like minded interests. The tour managers are excellent. It is also good to have some freedom to do independent things as time allows. Booking has always been straightforward and the office staff only to willing to give advise if required. First class holidays.
10 February 2025
Reply from Railtrail Tours Ltd
Thank you for your wonderful review! We’re delighted to hear about your positive experience with the three Railtrail Tours you have been on. We always endeavour to provide our customers first class rail holidays and cannot wait to welcome you on your Railtrail Tour in 2025.
Good knowledge from Phil
Good knowledge from Phil. He understood all questioned asked.
30 January 2025
Reply from Railtrail Tours Ltd
We greatly appreciate your five-star rating. We pride ourselves on our customer experience and it makes all our hard work feel rewarded. We look forward to welcoming you on your Railtrail Tour in 2025.
This is the first time I will travel…
This is the first time I will travel with Railtours but so far impressed with the handling of the booking process
5 February 2025
Reply from Railtrail Tours Ltd
We greatly appreciate your five-star rating. It’s fantastic to know that you had a great booking experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
Everyone is very helpful and friendly…
Everyone is very helpful and friendly and courteous.
5 February 2025
Reply from Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on your Railtrail Tour in 2025.
Excellent booking agents
Our booking experience was first class. Both of the agents were friendly and helpful, checking up to ensure we were given the right information. Hopefully the trip will be as good!
2 February 2025
Reply from Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star review. It’s fantastic to know that you had a great booking experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
Excellent service booking a holiday
The phone is answered quickly by someone who is helpful . The booking process is easy.
30 January 2025
Reply from Railtrail Tours Ltd
We greatly appreciate your five-star rating. It’s fantastic to know that you had a great booking experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
I found it very easy to book a trip by…
I found it very easy to book a trip by telephone. The loyalty points I had from previous trips were deducted from the cost of the trip.
6 January 2025
Reply from Railtrail Tours Ltd
We greatly appreciate your five-star rating. Our loyalty points scheme does help to save monies from your next trip and we are glad that you have used your points against your next holiday. We look forward to welcoming you on your Railtrail Tour in 2025.
Very satisfactory booking process
At this stage, I can speak (only) about the booking process. Railtrail Tours dealt immediately with my on-line application, and I quickly received confirmation that the reservation was made. This was very satisfactory. The holiday itself is later this year.
17 January 2025
Reply from Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! . We look forward to welcoming you on your Railtrail Tour in 2025.
Good pictures in the brochure
Easy booking and the holidays were clearly described with pictures, both in the brochure and online cription. We liked the detailed itinerary and what meals were included.
29 January 2025
Reply from Railtrail Tours Ltd
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
Reply from Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star review.
The advisor was very competent and…
The advisor was very competent and patient with me. Was pleasure to book
22 January 2025
Reply from Railtrail Tours Ltd
We are so grateful for your kind words and the wonderful feedback. We look forward to welcoming you on your Railtrail Tour in 2025.
Very helpful.friendly telephone…
Very helpful.friendly telephone contact. Straightforward booking method. No hassle.
23 January 2025
Reply from Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on your Railtrail Tour in 2025.
Efficient service
The (landline!) phone was answered very quickly by a human being and my problem was sorted out within minutes. A refreshing and welcome change from the computerised 'anti-customer' service offered by so many organisations.
21 January 2025
Reply from Railtrail Tours Ltd
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We take pride in our Customer Care Team who are definitely human and will help you in any way they can. We look forward to welcoming you on your Railtrail Tour in 2025.
Looking forward to our Picturesque…
Looking forward to our Picturesque Highland Seasons rail tour, easy to book on the telephone. Our second holiday with Railtrail Tours the experts in rail escorted tours by far. We had such a good time last year in Germany the Harz Mountains and the monorail in Wuppertal! Experienced Railtrail Tour managers were fantastic.
27 January 2025
Reply from Railtrail Tours Ltd
Thank you for taking the time to leave us a five-star rating! We appreciate your review and are pleased to see that you had a great time in the Harz Mountains last year, a firm favourite with our Customers. We look forward to welcoming you on your Railtrail Tour in 2025.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.