will was really helpful in sorting the renewal for our landlord property insurance and updating and correcting a couple of minor details on the policy and a good price as well ! thanks for your help P... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Been with Radius for a while now , always found them easy to deal with. Caroline Walker makes it seamlessly easy to renew 😎
Truly awful company, as a previous review says only interested in one thing taking in your hard earned money and giving nothing in return. Very stroppy staff won’t let You get a word in, the saying... See more
Company replied
The service was impeccable from start to finish. Just the right amount of calls, no pushy sales tactics and the whole process was very easy.
Company details
Written by the company
Fast-growing UK business insurance broker | National specialists in business vehicles & fleets
Contact info
Radius Campus, Emperor Way, CW1 6BD, Crewe, United Kingdom
- info@radiuspaymentsolutions.com
- www.radiusinsurancesolutions.com
4.5
Excellent
193 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
For goodness sake don't make an error…
For goodness sake don't make an error on anything as they will charge you £37.59 for a 2 minute job on computer to change a date for when I bought my car, which was 2 yrs ago....how can they justify it????
Everything else was good and they were patient in waiting for what they needed off me....I guess I was angry at the time....that's why I'm changing my star review as I think it's only fair.
16 February 2022
Unprompted review
Reply from Radius Insurance Solutions
Dear Carol, we were sorry to see that you have recently left a 1 star review. Here at Milestone it is our intention to provide you with a high level of customer service at all times. There are many factors that insurers take in to account when calculating their premium and the date the vehicle was purchased is one of them. Once this was corrected unfortunately it did increase the premium slightly as the discount given was reduced. It wasn't about just correcting the date, this of course wouldn't have been charged for but the premium itself increased as you hadn't owned the vehicle as long and as such this was a charge from the insurer and not Milestone as your broker. I hope this explains the reason for the additional premium but if you would like to discuss this any further please call the Customer Service Team on 0113 2582219.
Friendly informative and efficient…
Friendly informative and efficient service. Highly recommended.
27 January 2022
Unprompted review
Reply from Radius Insurance Solutions
Thank you for providing your review and rating, this is really appreciated and we are delighted you were so happy with our service.
Holding NCD proof as ransom
When i got my insurance they fitted a camera. After a year renewal quote was too expensive so I went to a different provider.
I asked for my ncd proof in 2 emails which they didnt reply to. I then called them as my new insurer needed proof of this. They then told me they will not release the ncd proof until they get the camera back. The lady on the phone could not tell me why ncd proof cannot be released before the return of camera and neither could she explain why none of this info was provided at point of sale or with the documents provided. Treating customers fairly is a FCA regulation and so is providing proper information and care before and after the point of sale which they did not do.
13 January 2022
Unprompted review
Reply from Radius Insurance Solutions
We are sorry to note the details of your review and our Customer Service Manager has immediately reviewed your case. It is important for us to clarify that as a broker Milestone do not control the production of No Claims Discount as this is always handled by the ultimate insurer which we then issue. I would also confirm we genuinely have no trace of receiving any email requests on this matter and if you could re-send us your original requests we will be more than happy to review why these were not actioned. Please can you re-forward your email requests to customerservice@milestonehouse.com and in the meantime we have taken the opportunity to liaise and ensure the document has now been issued.
Totally satisfied with the efficient…
Totally satisfied with the efficient and professional service provided, also the friendly considerate way it was dealt with by SHAUNA.
6 January 2022
Unprompted review
Reply from Radius Insurance Solutions
Thank you for providing your review, we are delighted to read your comments and will ensure these are shared with Shauna.
Very good to deal with
24 November 2021
Unprompted review
Reply from Radius Insurance Solutions
Thank you for providing your rating and sharing your comments, this is really appreciated.
Very good result today
Very good result today. Briony was very helpful, and made the whole experience easy. Got a good quote and am more than satisfied. Thank you.
28 October 2021
Unprompted review
Reply from Radius Insurance Solutions
Thank you for taking the time to provide your review, this is really appreciated and will ensure this is shared with Briony and the Motorhome team.
Marvellous Milestone
Milestone, in conjunction with Compare the Market, saved me around £300 when viewed against my current insurers quote. The policy offered appears to be equally as good as what I had and my dealings with Joseph Kelly were professional, friendly and quick. Top marks.
21 October 2021
Unprompted review
Reply from Radius Insurance Solutions
Thank you for providing your review this is really appreciated. We are delighted to hear you had such a positive experience and will ensure your review is shared with Joseph and the team.
Campervan insurance enquiry.
I needed competitive insurance and roadside recovery for my new (to me) Renault Master Campervan. Briony handled my enquiry quickly and efficiently, also answering any questions I had in a clear and polite manner. Having placed my order with her, she emailed all the appropriate documentation within minutes. All in all, an excellent and pleasant transaction. Based on my experience with Briony I would certainly recommend Milestone Insurance Consultants.
15 October 2021
Unprompted review
Reply from Radius Insurance Solutions
Thank you for providing your review. We are delighted to hear that you found our service so efficient. We are really proud of the service we provide to all our valued clients and rest assured your comments will be shared with Briony and the team.
Excellent Service, definitely recommend Milestone
Have my fleet policy with milestone for nearly 2 years now and I am very pleased with them. Great service, very helpful, fast response, can’t fault them in anyway, Niki has always been a great help, polite and professional
I would definitely recommend Milestone for all your insurance needs.
13 October 2021
Unprompted review
Reply from Radius Insurance Solutions
Many thanks for taking to time to provide your review. We are delighted to read your comments and will make sure this is shared with Niki and the Fleet Team.
Reply from Radius Insurance Solutions
Thank you for providing your review,this is really appreciated.
Absolutely do not use this company one…
Absolutely do not use this company one of the worst I ever used in my life iam 52 years old they just use every excuse to charge you more than you should be paying on a cancellation keep well away you been warned
12 October 2021
Unprompted review
Reply from Radius Insurance Solutions
We are sorry to receive your review. It is important to reassure you that once you decided to cancel the policy our advisor provided all the correct information regarding potential charges. When finance is involved we are genuinely not able to provide a guarantee where a pending payment is involved (as in this case) as we simply do not know if this will go through. As we advised because the payment did not ultimately go through the figures changed and this approach is no different to any policy where a payment is pending. As a broker we are very clear with all charges but if you would like us to investigate this matter further, please contact us at 0113 258 2219 or email customerservice@milestonehouse.com
Fair way to treat costumer
Very easy and honest insurance company to deal with.
To be honest the most fair company I ever came across with.
7 October 2021
Unprompted review
Reply from Radius Insurance Solutions
Thank you for your review and we are delighted to read your comments. We are proud of the service we provide to all our valued clients here at Milestone and this will be shared with the Fleet Team.
I have been using Milestone for nearly…
I have been using Milestone for nearly 7 years for my fleet policy and I can honestly say that I have never had an issue with the service I have received from them, polite, professional and always have the time to speak with you on all matters, giving their expert advice and thoughts.
I have no problem recommending them as a company that can be trusted to look after your fleet needs to the highest standards.
6 October 2021
Unprompted review
Reply from Radius Insurance Solutions
Thank you for your rating and review this is really appreciated. We are delighted to note your comments and to look forward to administering your specialised Fleet requirements for many more years to come.
Great advice and a very competitive…
Great advice and a very competitive policy. Joe did his best with loads of honest advice and a super fast service.
4 October 2021
Unprompted review
Reply from Radius Insurance Solutions
Thank you for your review, we are delighted you were so happy with the service and will share this with Joe and the team.
Excellent service
Excellent service: good cover at a very good price. Would have been 5 stars but they were so busy we had trouble getting in contact!
4 October 2021
Unprompted review
Reply from Radius Insurance Solutions
Thank you for providing your review and rating, this is really appreciated. Sorry to note there was a delay in answering your call and rest assured we always endeavor to ensure calls are answered in the quickest possible time and this feedback will be shared with the team.
WARNING!!!!
WARNING!!!!! MILESTONE INSURANCE BROKERS
I'm posting this to make other taxi operators aware of MILESTONE insurance brokers. I recently took out a policy for a taxi which was written off in its past, although this has never been an issue with past insurers as the car goes though a stringent police mot test. I paid Milestone up front and supplied all required documentation including a recent police test.
Milestone have now come back to say their underwriters ZENITH will not insure due to the car being written off, but have found another company at £300 more. If I cancel, I lose £350. I have had no problems with any other insurance companies. I would suggest that you check ZENITH and Milestone's trust pilot reviews before considering these companies. Also Milestone request documents get sent to an email address they supply, then another employee with a different email comes on to say they are going to cancel because they haven't received any paperwork. Please beware and safe taxi travel. Just to update. Their questions do not ask about written off cars, and no mention on policy documents. Passed to trading standards now.
UPDATE, thanks for the copy and paste reply. UK Taxi Forum strongly advises not to use ZENTH (1.9 tp rating), surely brokers are aware of this and have a responsibility to their clients to supply a credible and trustworthy provider.
28 September 2021
Unprompted review
Reply from Radius Insurance Solutions
We are sorry to read your review as we are very proud of the service we provide to all our valued clients but do feel this is very unfair on Milestone as your broker. We specifically asked you whether the vehicle had been involved in a write off before arranging the cover and you did confirm ‘no’. We do not control or have any influence over the underwriting of any our insurer partners and obtain the risk information that is supplied by our clients in order to ensure a fair representation of this risk is supplied as part of the policy administration setup and our duty as an insurance intermediary. Milestone only became aware of the vehicle history on receipt of the log book (after inception) and undertook our duty to ensure the insurer was made aware of this, at which time they confirmed they were unable to provide the cover. If we had not acted on this information it would have left you with insurance that was invalid and we have therefore always acted in your best interests. I hope you ca appreciate the price difference reflects the fact that the new insurer accepts the vehicle’s history including the historic ‘write off’. If you wish to discuss this matter further please do not hesitate to contact our office on 0113 2582219 and will continue to provide every support in sourcing an alternative insurer who will accept your risk.
Good offer when I competed with other I…
Good offer when I competed with other I am happy . I see only you should date I haven’t got the Expired date on the motor cover note
26 September 2021
Unprompted review
Reply from Radius Insurance Solutions
Thank you for taking the time to provide your review, this is really appreciated. If you do require any further assistance please do not hesitate to contact our office on 0113 2582219.
I spoke to one of their agent called…
I spoke to one of their agent called Gillan regarding getting a new quote,she was very polite and helpful. Will recommend milestone insurance.
24 September 2021
Unprompted review
Reply from Radius Insurance Solutions
Thank you for taking the time to provide your review. We are delighted your were so happy with our service and will ensure your comments are shared with Gillian and the team.
Reply from Radius Insurance Solutions
Thank you for providing your rating and review, this is really appreciated.
Very helpful
9 September 2021
Unprompted review
Reply from Radius Insurance Solutions
Thank you for taking the time to provide your review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.