will was really helpful in sorting the renewal for our landlord property insurance and updating and correcting a couple of minor details on the policy and a good price as well ! thanks for your help P... See more
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Been with Radius for a while now , always found them easy to deal with. Caroline Walker makes it seamlessly easy to renew 😎
Truly awful company, as a previous review says only interested in one thing taking in your hard earned money and giving nothing in return. Very stroppy staff won’t let You get a word in, the saying... See more
Company replied
The service was impeccable from start to finish. Just the right amount of calls, no pushy sales tactics and the whole process was very easy.
Company details
Written by the company
Fast-growing UK business insurance broker | National specialists in business vehicles & fleets
Contact info
Radius Campus, Emperor Way, CW1 6BD, Crewe, United Kingdom
- info@radiuspaymentsolutions.com
- www.radiusinsurancesolutions.com
4.5
Excellent
193 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good customer service they called…
Very good customer service they called me to renew my insurance
22 February 2024
Unprompted review
Reply from Radius Insurance Solutions
Thank you for your 5 star review. We are really proud of the service we provide here at Radius Insurance Solutions and really do appreciate it when our clients take the time to provide a review.
I was really upset…
I was really upset when I come on the phone due to the company, not answering the phone. I was very frustrated till I spoke to Jennifer and explained myself why I wasn’t happy but she was really professional. Done with the situation very professional She’s such a nice person just want to say thank you so much for helping me out
20 February 2024
Unprompted review
Reply from Radius Insurance Solutions
Thank you for taking the time to provide your 5 star review. We are very proud of the service we provide here at Radius Insurance Solutions and it’s always especially pleasing to receive such positive feedback. Rest assured your comments will be relayed back to Jennifer.
Great service
Great service, everything was explained and the best price that suited me
15 February 2024
Unprompted review
Reply from Radius Insurance Solutions
Thank you for taking the time to provide your 5 star review.
Wonderful experience As Always Jennifer…
Wonderful experience As Always Jennifer was very helpful best Regards
1 February 2024
Unprompted review
Reply from Radius Insurance Solutions
Thank you for taking the time to provide your 5 star review. We are very proud of the service we provide here at Radius Insurance Solutions and it’s always especially pleasing to receive such positive feedback. Rest assured your comments will be relayed back to Jennifer.
The person was clear concise and…
The person was clear concise and professional throughout the phonecall.
31 January 2024
Unprompted review
Reply from Radius Insurance Solutions
Many thanks for taking the time to provide your review, it is really appreciated. We are very proud of the service we provide here at Radius Insurance Solutions and it’s always pleasing to receive such feedback.
listened to me
listened to me . explained everything so it was easy to understand
29 January 2024
Unprompted review
Reply from Radius Insurance Solutions
Thank you for taking the time to provide your 5 star Trustpilot review.
Very professional
Jennifer was so helpful from explaining things to her professional dealings with my quote so valuable in these times. Thank You.
30 January 2024
Unprompted review
Reply from Radius Insurance Solutions
Thank you for taking the time to provide your 5 star review. We are very proud of the service we provide here at Radius Insurance Solutions and it’s always especially pleasing to receive such positive feedback. Rest assured your comments will be relayed back to Jennifer.
Reply from Radius Insurance Solutions
Thank you for taking the time to provide your 5 star Trustpilot review.
I took out insurance with these guys…
I took out insurance with these guys under good faith. I answered all the questions i was asked to my best knowledge. I than receive a letter about a week later asking me to fork out an additional £800+ pounds because they said i had not disclosed two incidents (one my fault and the other not my fault). They made out as if i was lying and trying to make a fraudulent application. After reviewing the phone conversation, it turned out to be a complete lie. I did disclose the correct information, which i was asked. Avoid this company like the plague. These are one of those companies that are trying to make money any which way possible, instead of actually being professional and providing a professional service.
25 January 2024
Unprompted review
Reply from Radius Insurance Solutions
We are disappointed to read your review and do feel it’s important to point out some unfortunate inaccuracies surrounding your comments. We are very proud of the service provided here at Radius Insurance Solutions and our advisers follow a very thorough and compliant process – completing all aspects of your new policy arrangements. In line with all policies it is vital that clients provide a fair representation of the risk details. Upon investigation it was highlighted that there was an anomaly with your claims history and further investigation highlighted that the correct information was not disclosed by yourself, which unfortunately resulted in an additional premium from your insurer. It is important to clarify the figure mentioned is not due to our charge as a broker, the additional premium was calculated directly by your insurer for the correction in your claims history, which we have no control over. I genuinely hope this reassures you of our service but please do not hesitate to contact our office either by calling 0113 259 6689 or indeed emailing us at insservice.leeds@radius.com and we will be more than happy to answer any further questions or concerns that you have and indeed provide a copy of the call recordings.
Jennifer went through everything in…
Jennifer went through everything in detail
Very efficient
25 January 2024
Unprompted review
Reply from Radius Insurance Solutions
Thank you for your 5 star review. We are really proud of the service we provide here at Radius Insurance Solutions and really do appreciate it when our clients take the time to provide a review.
very helpful great advisor well done…
very helpful great advisor well done jen 5 ☆
25 January 2024
Unprompted review
Reply from Radius Insurance Solutions
Many thanks for taking the time to provide your review, it is really appreciated. We are very proud of the service we provide here at Radius Insurance Solutions and it’s always pleasing to receive such feedback.
JEN SWAN was very helpful and…
JEN SWAN was very helpful and understanding
16 January 2024
Unprompted review
Reply from Radius Insurance Solutions
Thank you for your 5 star review. We are really proud of the service we provide here at Radius Insurance Solutions and really do appreciate it when our clients take the time to provide a review.
Absolutely awful company to deal with I…
Absolutely awful company to deal with I found them to be very incompetent and a really couldn’t care less attitude towards there customers, I would advise anyone to steer clear of this company.
24/1/23 update I’ve just seen your reply on trust pilot. How can you ( radius) say you have addressed my complaint when you have done absolutely nothing about it. You have not addressed anything !
20 November 2023
Unprompted review
Reply from Radius Insurance Solutions
We are very sorry to receive this review as we pride ourselves on the customer service provided to all our valued clients. I do note the circumstances were reviewed and following our initial response have again been followed up recently with a further summary. We do acknowledge your concerns and the issues raised, and moving forward are confident these have been addressed. If you would like to discuss this matter further, please do not hesitate to contact us on 0113 258 2219.
Absolutely pathetic service
Absolutely pathetic service. I have been insuring my business for the last 5 0r 6 years with Keystone, now they call themselves Radius and the service went with the name change.
I had just paid my annual premium when the phoned saying the building insurance was done incorrectly by them and i now have to pay more.
This after a 16% increase in my premium. No wonder businesses are going under in this country. Insurance is becoming a major stumbling block and then they make mistakes and I have to pay.
27 November 2023
Unprompted review
Always a pleasure to deal with…
Always a pleasure to deal with Jennifer, very helpful and knowledge, 10,10.too all the staff that have helped me over the years in Glasgow office, they really do all go the extra mile
23 November 2023
Unprompted review
Reply from Radius Insurance Solutions
Many thanks for taking the time to provide your review, it is really appreciated. We are very proud of the service we provide here at Radius Insurance Solutions and it’s always pleasing to receive such feedback.
Jennifer was lovely and very…
Jennifer was lovely and very professional in dealing with my quote
21 November 2023
Unprompted review
Reply from Radius Insurance Solutions
Thank you for taking the time to provide your 5 star review. We are very proud of the service we provide here at Radius Insurance Solutions and it’s always especially pleasing to receive such positive feedback. Rest assured your comments will be relayed back to Jennifer.
Done everything that I ask about
21 November 2023
Unprompted review
Reply from Radius Insurance Solutions
Thank you for your 5 star review. We are really proud of the service we provide here at Radius Insurance Solutions and really do appreciate it when our clients take the time to provide a review.
Jennifer at Milestone Insurance has…
Jennifer at Milestone Insurance has really helped me out and over the years and just recently as well, 10 out of 10!! Many thanks!
10 November 2023
Unprompted review
Reply from Radius Insurance Solutions
Thank you for taking the time to provide your 5 star Trustpilot review.
They r bunches of day light robbers who…
They r bunches of day light robbers who ate here to suck your blood avoid them
4 September 2023
Unprompted review
Reply from Radius Insurance Solutions
We are very sorry to receive details of your review. It is important for us to undertake an investigation due to the nature of your concerns, however we've been unable to trace your client records. We would welcome the opportunity for you to contact us at: insleeds@radius.com or call 0113 2582219 so we can thoroughly investigate this matter.
Don’t get any insurance through…
Don’t get any insurance through…
Beware: Terrible Experience with Radius Insurance
Rating: ⭐️
I cannot stress enough how terrible my experience with Radius Insurance has been. I wish I had read reviews before deciding to go with them.
I purchased an insurance policy from Radius Insurance, hoping for a smooth and hassle-free experience. Instead, I've been met with a series of disappointments, frustration, and sheer incompetence. One month through my coverage period, I received an email out of the blue, stating that my insurance had been canceled. Keep in mind that I had already paid for an entire year upfront. How can an insurance company cancel a policy I've fully paid for without a valid reason?
When I called their customer service, the runaround began. They claimed my policy was canceled due to missing documents. Documents that I had sent immediately after purchasing the policy. Their inability to keep track of important paperwork is astonishing.
But the ordeal didn't end there. Their representative, Faye Herald, who was supposed to assist me, conveniently went on annual leave without resolving my issue or communicating it to the insurance company. This resulted in further delays and frustration on my end.
Trying to get in touch with their customer service is a nightmare in itself. Calls go unanswered, and it's nearly impossible to get a hold of anyone who can provide actual assistance. I've had to take time off work and deal with continuous lies and excuses from their end.
I strongly advise anyone considering insurance to avoid Radius Insurance at all costs. Their lack of professionalism, communication, and customer care is beyond unacceptable. This entire experience has left me thoroughly disgusted. I will be seeking legal action if my concerns are not addressed promptly.
In conclusion, stay far away from Radius Insurance. Your time, money, and peace of mind are better invested elsewhere.
31 August 2023
Unprompted review
Reply from Radius Insurance Solutions
We are very sorry and disappointed to receive this review as we pride ourselves on the customer service provided to all our valued clients. Following a review of your file I can see that we have thoroughly investigated your complaint and provided a final response letter on 2nd October 2023. We have acknowledged your concerns and within our response detailed the reasons for this and the action we have taken to ensure there is no future repeat. It is important to also stress that whilst this was as a result of a human error, once identified we undertook our role as a broker and represented this to the insurer, which ensured they were aware that you had produced the validation documents and the ultimately the continuation of the cover.
If you would like to discuss this matter further, please do not hesitate to contact us on 0113 258 2219.
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