Racing One Lab Reviews 301

I was a bit skeptical about the process at first, but once I received the DHL tracking details, I felt much more at ease. Max was incredibly patient and answered every one of my questions. Plus, the shipping was very fast!

Very happy with the service and attention given by the sales team. Shipping was super fast with in three days Italy to Hong Kong . Communication was excellent with multiple emai reply's same day for all my questions. Will use this shop again.

Great Communication from Max , Best price possible for what I ordered. 6 days Shipping from Naples to Australia. Fantastic service . Will be using Racing One Lab again.
Thanks Again . A++++++

Great product and shipping prices. Ordered muffler for x-adv 750 to Israel)
Responsive and attentive customer support.
Will shop again. Thanks.

Great service. After delivering the exhaust incomplete it took the seller 30 minutes to respond via Whatsapp and ensure the missing part gets delivered.

SPARK exhaust headers ordered. Excelent customer support via whatsapp. Hope to deal with you soon. Highly recommended.

Received the Arrow exhaust super fast. Very happy with it.

Although I had ordered the Spark exhaust in September and waited a long time. I finally decided not to wait any longer and switched to the Arrow exhaust and Max replaced it for me, although I was pissed off because Spark kept delaying the delivery and Max kept sending emails and never received a reply. I even sent an email to Spark but they dragged their feet on getting back to me about the delayed delivery. I thought it was the supplier's problem, not Max's, so I don't blame him at all because he has been running a store for over 30 years and his reputation is absolutely fine, and he can't help it if he encounters such a supplier. However, after switching to Arrow, Max received the product very quickly and shipped it to me immediately. It only took 3 days to ship to me. Super fast. That's why I trust RacingOneLab, he tried his best to help me even though I had some difficulties. I am very grateful to him. We should be more patient and communicate more while waiting for the product. I am sure you will get what you want. Believe me, RaceOneLab is not an evil store. They are very trustworthy and worth buying from.

Great products, great prices, great service. Highly recommended for your motorcycling needs. I received my arrow exhaust in 1 week, delivered from Italy to Malaysia.

Do make sure to check for stock before making an order.

The most terrible experience I ever had with an online store.

Order n. 9265
of 01/07/2024
Website stated up to 15 business days delivery for the specified Spark exhaust.
I paid EUR 943,28 same day and have been waiting for it ever since.
I sent emails to them almost every week asking for updates and always received apologies for Spark being slow.
Yesterday 22 Sep, after waiting for 2 months and 22 days (!) I finally gave up and asked for the refund.
In response I received yet another apology and promise to call Spark.
If you were unlucky enough to make an order before reading reviews here and haven’t received it within the specified timeframe please ask for refund right away.
I just hope I can get my money back without contacting their bank.

Update 26 Sep: Got another email from them on Tuesday, they told me the exhaust might be available Mid October. I replied that I don’t want to wait and asked for the refund again. Today is Thursday and no refund received.

Update 26 Sep #2: They told me that they issued the refund and asked me to remove negative review to protect their reputation.

Update 10 Oct: It’s been 10 working days and there’s still no sign of refund. I opened a dispute via my bank, let’s see how it goes.

Update 12 Oct: Received the refund from RaceOneLab.

As a result, my money was frozen for more than 3 months, multiple pointless emails, lost £13 on exchange rate, and still riding with my stock exhaust.

I wish I had ordered it from a reputable distributor in the U.K. instead.

I bought an exhaust for my motorcycle on August 1, and an expected delivery 15/20 business days later. No news the first days and I contacted the seller, who blamed LeoVince for the delay. 45 days later and after 2 failed delivery commitments by the seller, I was forced to make a claim in Paypal to get my payment back. Be extremely careful when buying from this seller.

lowest price , shipped on time and the order was delivered earlier than i expected , defiantly will order again

These guys were the only ones that had the Leo Vince exhaust I wanted for my tracer 9 in stock and at a great price! Fast response times and shipping to UK wasn't too bad at just over 2 weeks, all fitted and sounds great! Thanks again!

took 3 weeks to arrive from italy to portugal but everything arrived OK

Good advice , quick delivery and good support afterwards. Very good and Quick communication

After some worries due to freight company strikes, my Arrow exhaust landed. Thank you for good service and thank you for a good offer, and not least thank you for good communication.

Good customer service. Very fast customer service reply time (always responded to emails within five minutes). May be a bit longer sending time if product is not in stock but othervise 5/5!

I purchased a muffler for my bike. It said it was due in stock in a few weeks. After a few weeks I had to contact them only to realise they couldn’t deliver this specific muffler.
They then offered to sell me another muffler and I decided on a cheaper one.
Since I had already made the purchase for a more expensive one, they were supposed to wire me the money they owed me. This never happened. And now, almost 5 months later and no money.
Clearly you can’t rely on this company being honest with your purchase. I would really avoid buying from them.

I brought the mivv mark 3 complete exhaust for my 2018 kawasaki ninja...wow what a big difference now sounds like a real bike ...the reason i brought it off these lad was price in Ireland if you could find it would be 500 euros or more...i WhatsApp them and was told they would knock 20 euro off so i paid 350 euro with free shipping and no import tax to pay as coming from Italy...be patient as took 2 weeks to get to Ireland but trust me well worth the wait.

Max was very helpful and understanding.
I ordered a Remus Exhaust, it took a while to arrive at racing one labs and I got a bit worrying, but he assured me it was on it's way. We had quite a lot of email conversations and he always answered quickly. Transportation and packaging was quick and good. Would order here again!

Arrow exhaust delivered today and I am very satisfied. Quality and price perfect. Communication with the seller at a good level. He responded immediately to questions about availability. I recommend it.