QVC UK Reviews 372,589

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the ordering process easy and efficient. Many appreciate the wide selection of quality products, often highlighting the convenience of browsing various brands and the availability of installment plans. The prompt and often speedy delivery is frequently mentioned as a positive aspect, with many consumers expressing satisfaction with their purchases. However, some people were dissatisfied with aspects of the delivery service, specifically mentioning issues with parcels being left unattended or not delivered as scheduled. A few other people also felt that some products, particularly plants, did not arrive in the best condition, and there were occasional reports of items not being received or delivery costs being too high.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their good quality, value for... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speedy and... See more

Order

Users describe positive interactions with order. Many customers find the ordering process easy and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of items, with some... See more

Service

Customers consistently note positive experiences with service, praising its efficiency and ease of use. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most Trusted shopping shopping Channel . QVC have got it 100% right . Their service is the best . Ordering and returns are made easy . Monthly instalments also given on certain things plus you have op... See more

Company replied

Rated 5 out of 5 stars

I order a lot from QVC, mainly clothes, but recently bought a Curtis stone saucepan. The saucepan is marvelous in every way and I am very happy with it! Clothes are harder to shop for but returns ar... See more

Company replied

Rated 5 out of 5 stars

Everything from order to delivery is easy and super speedy 😊 the driver that delivered our purchase was extremely pleasant and spent time chatting....not too long but as hubby and I are now retired i... See more

Company replied

Rated 5 out of 5 stars

I have used my Hoover mattress vacuum twice on my mattress once over the mattress protector and today on the actual mattress when I changed my protector. I would recommend this as it really does work.... See more

Company replied


Company details

  1. Online Marketplace
  2. Beauty Supply Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Gift Shop

Written by the company

At QVC , we’re here to help you shop with joy. We’re your daily destination for discovery, on TV, online, on our interactive app and on QVC+, our video on demand service. We have entertaining stories, fabulous personalities, great demonstrations and, of course, unmissable offers, including our must-see daily deal, Today’s Special Value, and all purchases come with a 60-day money back guarantee. Plus, join in the fun with us on social media, where you can connect with presenters and guests, receiving real time answers to any of your questions. With something new to see every day, there’s not a second to waste. Shop with Joy. Shop with QVC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

373K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always arrive on time

Always arrive on time, never have to wait, never any worries about returning and getting a refund and if you need help QVC are always there to help 👍

1 May 2026
QVC UK logo

Reply from QVC UK

Hi Sarah,

Thank you for your wonderful review! We're thrilled to hear that you've had such positive experiences with our delivery and customer service. It's great to know that you feel confident with our 60-day money back guarantee and that we're always here to help.

QVC Customer Care

Rated 5 out of 5 stars

Very courteous customer care

Just very courteous staff and swift delivery, nothing is too much trouble for them.

11 April 2026
QVC UK logo

Reply from QVC UK

Hi Mrs Toner,

Thank you for your kind words! We're delighted to hear that you had a great experience with our staff and delivery service. We always strive to make things as smooth and pleasant as possible for our customers.

QVC Customer Care

Rated 5 out of 5 stars

A first class service from start to finish

A first class service from start to finish.
Polite and helpful assitant during my telephone call to place my order.
A very quick and prompt delivery as stated.
100% Happy with the item ordered.

13 April 2026
QVC UK logo

Reply from QVC UK

Hi David,

Thank you for your wonderful review! We're thrilled to hear you had a first-class experience from start to finish. It's great to know our team was polite and helpful during your call, and that your delivery was quick and prompt. We're delighted you're 100% happy with your item.

QVC Customer Care

Rated 1 out of 5 stars

Was buying plants they where in stock…

Was buying plants they where in stock when I orderd then got email saying that they where waiting on stock so just cancel my order very poor

13 April 2026
QVC UK logo

Reply from QVC UK

Hi Ecky s,

I'm sorry to hear about your experience with your plant order. We understand how frustrating it can be when items are unexpectedly out of stock. Your feedback has been passed onto our products team to help improve our stock management.

QVC Customer Care

Rated 5 out of 5 stars

QVC ordering procedure as always been…

QVC ordering procedure as always been excellent the problem we always had or have had since Christmas was with Evri delivery parcels however there has been of late a great improvement and they now do as we have always requested. Leave the parcels at the front door if we do not answer for any reason or other. Well done to all concern keep up the good work, thank you, Kathleen Page.

13 April 2026
QVC UK logo

Reply from QVC UK

Hi Kathleen,

Thank you for your kind words! We're delighted to hear that your ordering experience with QVC has been excellent. It's great to know that Evri has improved their delivery service and is now meeting your requests. We'll pass your feedback onto our courier team. Thanks for sharing and for your continued support!

QVC Customer Care

Rated 4 out of 5 stars

one bottle lid was broken

one bottle lid was broken - but as it was bought to replace an empty one i used the old lid

20 April 2026
QVC UK logo

Reply from QVC UK

Hi Denise,

Thanks for your review. We're sorry to hear one of the bottle lids was broken, but glad you could use the old lid. We'll pass this feedback onto our products team to ensure better quality control in the future.

QVC Customer Care

Rated 5 out of 5 stars

My order was taken excellent,a friendly…

My order was taken excellent,a friendly and joy to talk to the person who done my order.

20 April 2026
QVC UK logo

Reply from QVC UK

Hi Brenda,

Thank you for your lovely review! We're thrilled to hear that you had such a positive experience with our team. We always aim to provide friendly and joyful service, and it's great to know we hit the mark for you.

QVC Customer Care

Rated 1 out of 5 stars

Wouldn't deliver

You cancelled my order as you don't deliver to Northern Ireland. V disappointing.

20 April 2026
QVC UK logo

Reply from QVC UK

Hi Hazel,

I'm sorry to hear your order was cancelled due to delivery restrictions to Northern Ireland. We understand how disappointing this must be.
QVC Customer Care

Rated 1 out of 5 stars

Poor products

While I give QVC customer care a 5 star review the Company is let down by the products supplied by the garden plant company, YOU plants.There product have no resemblance to the demonstrations.or there description used by the presenter. This will be the last time I will purchase any products from that company. G B Williams

13 April 2026
QVC UK logo

Reply from QVC UK

Hi Bernard,

Thanks for your feedback and for your kind words about our customer care. I'm sorry to hear about your experience with the garden plant company, YOU plants. We'll pass your comments onto our products team to ensure they are aware of this issue.

QVC Customer Care

Rated 5 out of 5 stars

Always good...

13 April 2026
QVC UK logo

Reply from QVC UK

Hi Lynn,

Thanks for your lovely review! We're thrilled to hear you're always happy with your purchases.

QVC Customer Care

Rated 5 out of 5 stars

Very satisfied with my purchase

I'm very pleased with these jeans. They're a great fit with good stretch, I'm a high st size 16 & 5' 6" tall - I ordered XL, 30" length. Delivery was swift & I received good updates on progress & timing.

14 April 2026
QVC UK logo

Reply from QVC UK

Hi Mrs L RUSSELL,

Thanks for your lovely review! We're thrilled to hear that the jeans fit perfectly and that you were happy with the delivery updates. Enjoy your new jeans!

QVC Customer Care

Rated 3 out of 5 stars

Not like QVC anymore

Not like QVC anymore to high end company's with very high price tags.
I wrote a review about a bad purchase didn't want to know. I'm afraid QVC is not my first thought anymore.

20 April 2026
QVC UK logo

Reply from QVC UK

Hi Myra,

Thanks for sharing your thoughts. I'm sorry to hear that your recent experience with us hasn't met your expectations. We strive to offer a variety of products at different price points to cater to all our customers. Your feedback is important to us and has been passed onto our products team.
QVC Customer Care

Rated 5 out of 5 stars

Buildcraft Garden Shredder…

Saw the Buildcraft Garden Shredder several times and when I spotted it at half price, I just had to get it!
So glad I did too. I’ve been using it for a few weeks now and it shreds well into small chips (not long shreds like my old shredder) and is not too noisy.
Easy to cope with 2cm branches so far but not sure if it would cope with 40mm as stated.Time will tell.
Easy to open up to brush clean and fairly straightforward to connect the stand. Very pleased it is compact and lightweight to store in my keter storage box.

29 March 2026
QVC UK logo

Reply from QVC UK

Hi Mr. P M,

Thanks for sharing your experience with the Buildcraft Garden Shredder! We're thrilled to hear you're pleased with its performance and compact design. It's great to know it's handling your garden tasks well. If you ever have any questions or need further assistance, feel free to reach out.

QVC Customer Care

Rated 5 out of 5 stars

Always great service

Always great service. Good website great offers.

20 April 2026
QVC UK logo

Reply from QVC UK

Hi Janet,

Thanks for your lovely review! We're thrilled to hear you enjoy our service, website, and offers. Your feedback means a lot to us.

QVC Customer Care

Rated 5 out of 5 stars

Fantastic company

A great company fast delive quality products

13 April 2026
QVC UK logo

Reply from QVC UK

Hi MrsSusanTreble,

Thanks for your lovely review! We're thrilled to hear you're happy with our fast delivery and quality products.

QVC Customer Care

Rated 5 out of 5 stars

Excellent service ,quality and Price

Excellent service ,quality and Price
Delivered in 3 days earlier than expected

20 April 2026
QVC UK logo

Reply from QVC UK

Hi Lorretta,

Thank you for your wonderful review! We're thrilled to hear you enjoyed our service, quality, and price, and that your order arrived earlier than expected.

QVC Customer Care

Rated 4 out of 5 stars

They are reliable

They are reliable, if a problem does arise it is sorted out no hassle .
It would be 5 stars
But I never give 5
🤓

20 April 2026
QVC UK logo

Reply from QVC UK

Hi Mr C Ray,

Thanks for your kind words! We're glad to hear you find us reliable and hassle-free. We appreciate your feedback and your sense of humour.

QVC Customer Care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look