Quote Devil Reviews 

I just bought my first car and currently a learner and Paul and his team were absolutely brilliant! They went above and beyond to get me the best deal out there and explain the entire process to me clearly. Would definitely recommend them to anyone in the future

Very helpful and efficient phone call to renew my policy. I took a star off because I was not able to do the renewal online for reasons I remain unclear of.

the customer support is second to none, I would have no problem recommending them.

Gokce was so helpful and got my issues sorted so quickly

Big shoutout to Trish for being super helpful and informative! She answered all my questions and provided great advice. Top-notch service 🙏.

Thanks for the help!"
Vaida

I had a great experience with Trish, Accredited Product Adviser. She was very knowledgeable and helped me with arranging insurance for both of my cars. She provided excellent advice and her communication was outstanding throughout the whole process. Highly recommended!

They were very patient in addressing my queries and assisted me in finding a better insurance quote quickly.

Very professional gave me all the info required

A very helpful member, Trish, assisted me with all my inquiries and made getting my policy light and straightforward.

I spoke to a girl called Sophie and she handled my query immediately.
On top of that she agreed to send me an e-mail and it was on my computer within minutes of finishing the telephone call.

Horrible customer service

Trish could not have been more helpful we had made a phone call that morning with another guy who didn't seem to understand what he was doing and said he would call back immediately and never did that is how we got Trish and thank god we did ..so helpful.

Polite, efficient and matter dealt with immediately

Great responsive customer service on the phone lines both today and last week from two separate quotedevil colleagues.

Trish was very very helpful and very nice and respectful and she helped turn my bad situation into a good one.

Trish was very courteous, patient, professional and helpful. She was a pleasure to work with and was very clear. She explained the process well.

Customer relationship was top notch.

I am writing to formally raise a complaint regarding the handling of my insurance policy and the ongoing issues I have experienced with your service.

Last year, I moved address and contacted your company to update my details. On that occasion, I waited over 20 minutes on the phone without being answered, and when my call was finally picked up, it was disconnected. As it was during my lunch break, I was unable to continue waiting and therefore submitted a complaint instead.

Following this, I was contacted by , MDI, Operations Manager, who assisted me in updating my address. I have proof of this, and I also received updated documents at my new address confirming the change.

However, on a later call to your customer service team, I was told that my address on file had not been updated. The representatives I spoke with were rude and unhelpful, but I proceeded with the call regardless.

Today, my insurance policy has expired. I initially attempted to renew my policy over the phone with S; however, he was rude, impatient, and difficult to understand as he was speaking very quickly. Due to this, I did not feel comfortable continuing the call and chose instead to proceed with the renewal online.

However, despite completing the renewal, I have still not received any policy documents. When I requested my certificate of insurance, I was sent an incorrect document showing my old address. To be clear, my address was officially updated with P on 29 May 2025. This indicates that my details were not properly updated in your system, and I am still dealing with the consequences of this error.

At the time of writing, I am currently on hold again for over 15 minutes waiting to speak to someone, with no response. This ongoing lack of organisation, poor communication, and unacceptable customer service is extremely frustrating.

I require the following to be resolved immediately:

1. Confirmation that my correct address is updated in your system.
2. Issuance of the correct insurance certificate with my current address.
3. Immediate sending of all valid policy documents following my renewal.
4. A clear explanation as to how this error occurred despite prior confirmation of my address update.

This situation is unacceptable and must be resolved as a matter of urgency, as I am currently at risk of driving without valid documentation through no fault of my own.

I expect a prompt response and resolution.

Kind regards,
Liliane Nascimento

Worst company I have dealt with in a long time . Trying to get hold of customer care on the phone is a nightmare . This will be the last time I deal with them

I have been now waiting 4 weeks for a refund. They promised the sun moon and stars, but nothing. 4 times I called them, I had a minimum of 25 minutes on hold. Desperate service. Speaking with CS and their children are screaming and crying in the background.