quooker.ie Reviews 

1,004
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 293 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being punctual, knowledgeable, and extremely helpful during routine maintenance visits and new installations. Many consumers highlight the exceptional quality of the taps and note that customer support provides quick, effective solutions. Some reviewers were not happy with the product, mentioning unexpected leaks, faulty parts, or frustrating mechanical issues with the taps. A few customers also noted disappointments regarding the sparkling water quality not meeting expectations and confusing maintenance requirements. Others expressed frustration regarding unexpected repair costs or complications when dealing with malfunctioning components.

What people talk about most

Service

People report overwhelmingly positive experiences with service, highlighting prompt responses and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, punctuality, and... See more

Product

Consumers find the product to be an essential and brilliant kitchen appliance, praising the high quality and... See more

Quality

Reviewers highlight positive aspects of quality, expressing high satisfaction with the brilliant products and... See more

Customer service

Clients share positive opinions on customer service, highlighting first-class support and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got a quick response to my service request. Ryan, their service engineer contacted me the day before the call to give me a time of arrival. After his survey he quickly identified the fault and offe... See more

Rated 5 out of 5 stars

I booked a service and had to postpone it twice. There was no problem whatsoever booking a new date each time. Then the engineer Ryan arrived exactly on time on the day. He sorted out a small issue... See more

Rated 5 out of 5 stars

We have had our Quooker tap for a number of years now and can’t imagine life without it! The boiling water started to run slower from the tap and it was becoming dangerous as the water was splash... See more

Rated 5 out of 5 stars

Experienced some issues recently after 5 years with my Quooker tap. Customer service arranged a service within days. Ryan contacted me in advance to schedule a time that worked best for me. He ar... See more


Company details

  1. Kitchen Supply Store

Written by the company

A true revolution ... Quooker: the world's first and only true 100 degrees boiling water tap that immediately dispenses boiling water, filtered chilled and sparkling water. Tap on the worktop, tank underneath. A 100% Dutch invention taking over the world. Quooker have operated in the UK since 2006 and this is where the journey began.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,004)

290 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quooker tap

Got my quooker tap installed today from Ryan. Very efficient. A lovely guy to deal with highly recommended him to anyone thinking of getting one. Well worth it.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Just had my Quooker serviced by Jason

Just had my Quooker serviced by Jason. I found him very efficent and professional, he discovered there was an electrical fault with my tank and replaced the unit. I would highly recommend Jason. Very happy with the service.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Ryan was excellent

Experienced some issues recently after 5 years with my Quooker tap. Customer service arranged a service within days.

Ryan contacted me in advance to schedule a time that worked best for me. He arrived on time. He was knowledgeable, courteous and professional.

In addition, he diagnosed the issue and, rather than the scheduled service, he replaced the faulty parts - saving some time and money.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Paul was excellent from start to finish. He arrived on time, quickly diagnosed the issue with my Quooker tap, and fixed it efficiently. Professional, knowledgeable, and friendly throughout. I wouldn’t hesitate to recommend him.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Gheorghe

Gheorghe called and serviced the quoker tap aswel as fixing a small issue. He was very helpful and explained everything. Tap working perfectly and he left everything neat and tidy. Happy customer!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

So far so great!

Jason came and installed our new quooker tap. We are delighted with the product so far. Jason was so friendly and professional!!

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Ryan serviced our Quooker

Ryan serviced our Quooker , we had some small issues , he was a very pleasant man, he explained our problem , our Quooker is back working well again . We were delighted with the service , thank you

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Issue with cold filtered water on…

Issue with cold filtered water on Quooker boiler tap.Reported it by email.Very efficient and quick response.Service Engineer Bryan Haberlin arrived very promptly,was personable and highly professional.Rare in my experience to get such efficient responses and such professional service.Would recommend them without hesitation or without reservation.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

We had a very quick turnaround with…

We had a very quick turnaround with making the enquiring to the gentleman coming out to do the service of our tap. Paul Mulroe was the engineer who was very efficient, his work was tidy and it was hassle free

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Ryan installed

Ryan installed the tap today without any fuss. Excellent communication in advance of his visit, very pleasant manner on site & very knowledgeable about the product. Thank you!

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

We had an issue with our Cube unit - contacted customer service and received an appointment for a few days later. Paul Mulroe was out with us today - exactly at the time scheduled. Genuinely some of the best service I have seen - Paul quickly identified and corrected the original problem. He then, in my view, went above and beyond to check other elements of the system, changing a couple of smaller parts that he felt would help - all covered under warranty. Overall, a very straightforward experience and just a pity that not all companies can provide this standard of service.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick response to call out request

Quick response to call out request, Paul arrived at the arranged time and repaired and serviced the tap very promptly. He explained and detailed all the parts he replaced very well, so far we are very happy with the service.

14 January 2026
Unprompted review

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