Quiksilver.de Reviews 84

TrustScore 4 out of 5

3.8

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Company details

  1. Clothing Store
  2. Activewear Store
  3. Snowboard Shop
  4. Surf Shop
  5. Swimwear Store
  6. Winter sport Store

Written by the company

Quiksilver wurde 1969 in Torquay, Australien, gegründet und hat sich zu einer der bekanntesten Marken im Bereich Surfen und Boardsports entwickelt. Von Anfang an zeichnete sich die Marke durch innovative Boardshorts aus, die Surfern Leistung und Komfort bieten sollten. Dieser avantgardistische Ansatz verhalf Quiksilver schnell zu einer wichtigen Rolle in der globalen Surfkultur. Heute bietet Quiksilver eine breite Palette von Produkten an, die Surfen, Snowboarden, Skaten und Lifestyle umfassen: technische Bekleidung, Sportausrüstung, Schuhe und Accessoires. Die Marke zeichnet sich durch ihr Engagement für Qualität, Langlebigkeit und Authentizität aus und bleibt gleichzeitig ihrem tief in der Boardsportkultur verwurzelten Erbe treu. Sie sponsert auch internationale Athleten und Veranstaltungen und beteiligt sich aktiv an der Entwicklung der Surf-, Skate- und Snowboard-Communitys. Angetrieben vom Geist des Abenteuers, der Kreativität und dem ständigen Streben nach Leistung inspiriert Quiksilver seit Jahrzehnten Enthusiasten, die im Rhythmus der Wellen, der Berge und der Freiheit, die Boardsports bieten, leben möchten.


Contact info

3.8

Great

TrustScore 4 out of 5

84 reviews

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Rated 1 out of 5 stars

Completely unprofessional – no communication, no solution

I really tried to give Quicksilver every chance to fix this, but at this point it’s clear they don’t care about their customers.

I placed an order through their official website, never received a confirmation email, and never received shipping information – even though they took my money immediately. I contacted customer service multiple times so that they can send me the confirmation and shipping information but they ignored my request and kept sending me unclear and useless answers. At one point they claimed the package was delivered to a pickup location that turned out to be permanently closed but Quicksilver recommended to me when I was placing the order. Nobody ever informed me about it being permanently closed.

After weeks of waiting, Quicksilver cancelled my entire order. The order included a birthday gift, which was completely ruined because of the delays. They never offered any compensation on their own – I had to ask for one. Eventually they gave me a 15% discount code, which was nothing more than the regular new customer discount I would have received anyway. The code didn’t even work. Their explanation: the app wasn’t functioning.

I then wrote back and asked for a real solution — a proper voucher or discount — and Quicksilver simply stopped responding. I sent another email to give them a final chance, and again: no answer at all.

The worst part is the complete lack of communication and accountability. This is, without exaggeration, the most unprofessional customer service I have experienced. I will not order from Quicksilver again and I cannot recommend them.

30 October 2025
Unprompted review
Show reviews in all languages. (84 reviews)

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