Quicken Reviews 

The ability of your team to resolve the issue and patiently hearing the customer

It’s alright, not the greatest I’ve ever used. Definitely useful and everyday logging. But there subscription model really sucks ! I’m sure everyone else hates it

I really like Quicken, I have used it for years. I wish you would design a version that is for personal use only. Would be less expensive and I think you would sell a lot of them.

Good user interface, and ability to view all accounts at one is key! Would love the capability to completely separate the business and personal accounts without changing the environment completely. Better (private) analysis would be perferred, including closed environment AI tools to predict when balances could be nearing the report window - longer-term predictability. Also, more intuitive feedback on uncharacteristic spending plans. Would be good to be able to integrate with other systems, like LegalZoom, and others based on the type of business (inventory tracking against production projections, etc.

The person eventually solved my problem, but my file ended up in a bit of a mess - missing and incorrect entries. The thing that really irked me, though, was that I told him I did not want to store my information in the cloud, that I back up regularly to a local device. When I went to close Quicken after our session, it said that it was backing up to the cloud and I had to put quite a bit of effort into stopping the process.

It's convenient in that it makes reconciling accounts fairly easy if you can download the transaction. But not many financial institutions that I use will download during an "update." And even my Citizens Bank credit card won't download at the same time as my Citizens Bank checking accounts because they are on different websites and if you indicate that the credit card is with Citizens Bank, it won't let you tell it do download from a different URL. Actually, the updates used to work MUCH more consistently, but that was my memory from at least 8-10 years ago. What did Quicken break since then without fixing???

Quicken is affordable and appears to be the best personal finance system out there. But Quicken does not have the power I would like in an accounting system. As a CPA(non-practicing) I was hoping to get a more traditional accounting system. I like the checks and balances found in a double entry system like Quickbooks. Unfortunately Intuit has made Quickbooks unaffordable for a personal finance system. I am not happy with the subscription services format with both these products.

I am happy with the product. I still do not know why I was charged sales tax on my subscription renewal.

I only use basic things (downloading transactions, basic checkbook keeper). This product is getting too expensive to buy every year. Looking for a different way to keep check register simple.

switching from mac to windows besides updating program is going well, though I still have a lot to explore.

I cannot create the kind of reports I need. Can’t use “How much did I spend on:”. or ‘How much did I pay to——-“
The report freezes and has no answer

I have had it for several years, and I can never get all of the accounts to link. There are always one or two banks or credit cards that won't hook up. And I have gotten support more than once.

I thought it would be more useful.

Ordered checks for my wife on 7/8, delivery promised for 7/28. No delivery on 7/28. Called 7/29 and order was CANCELLED. They said they emailed for address confirmation on 7/9 and didn't get a reply. Neither my wife or I received any email or telephone call. Quicken would not even confirm our emails or telephone numbers. Didn't even apologize or seem the least bit concerned that my wife is currently now out of checks. Will NEVER do business with them again after 30+ years as a customer.

Quicken provides one of the most detailed money tracking. If anything, it is somewhat too detailed. I mainly use if for historical accounting rather than planning.

I've been a Quicken user since Microsoft Money was discontinued in 2010. Seems like until recently, I was always running into new bugs -- replacing old ones that got fixed -- but they finally seem to have that under control now. However, my last auto-renewal was anything BUT smooth. My card was declined for some unknown reason (they didn't specify), and I was unable to fix it for over 24 hours.

Perhaps if they finally get all the bugs worked out AND get the auto-renew issues fixed, then perhaps I can raise my rating to 4 or 5 stars in the future.

Quicken is an okay product. I am disappointed by the ever-increasing cost. The automated updating of account information seems to have gotten worse over the years. Fixing this and making the process easier/faster should be a high priority.

I’ve been using Quicken for 30+ years. It’s been an invaluable tool for managing my personal and business finances. I can’t imagine life without Quicken!

It does not always recognize the accounts to download. I end up having to import the files.