I would have preferred to pay using Apple Pay. I filled out the card details and then I had to get onto a train. Within only two minutes the page had signed out and I had to enter the details all over... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The online shopping experience was easy and straightforward, it would have been nice to be able to use Apple Pay but this wasn’t available. Everything was showing available when I placed my orde... See more
Company replied
Very convenient website to use. Only thing that would make it better would be being able to take a photo of your own room to try the flooring as other sites do. UPDATE: Thankyou for your quick respon... See more
Company replied
Ordering from Quick-Step was easy, and I was reassured by the fact that I was ordering products direct from the manufacturer. The delivery lead time was longer than I hoped, but I was kept well inf... See more
Company replied
Company details
About Quick-Step
Written by the company
Bring happiness home with Quick-Step flooring
Find your perfect Quick-Step floor Find your nearest Quick-Step dealerBe inspired by our floors and create a home filled with happiness. Choosing a Quick-Step floor, means choosing a durable, worry-free floor that empowers you to live the life you want. Whether you love vinyl tiles & planks, wood or laminate flooring, we would love to help you with your renovation project.
✔ 100% waterproof✔ Natural look & feel
✔ Easy to install
Quick-Step quality from A to Z
Quality - straight from the source.
Browse through our complete collection of floors, underlays, and Quick-Step accessories. No hassle, no missing items, and everything straight from the source.
Contact info
Ooigemstraat 3, 8710, Wielsbeke, Belgium
- +3256675656
- www.quick-step.com
3.9
Great
2K reviews
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I found it is very easy to access the…
I found it is very easy to access the information I needed and with photos to visualize the actual results of the products, it is great.
29 January 2026
Reply from Quick-Step
Thank you for your review, Linda! Great to hear the information and visuals on our site helped you find what you needed.
The shop that it was delivered to was…
The purchase was straightforward, and the shop that it was delivered to (The Carpet Mill -Cambridge) was really responsive. He called me just on time as soon as he received the product, and he gave me really good guidance.
23 January 2026
Reply from Quick-Step
Thank you for your review! We’re glad everything went smoothly and that the pickup at The Carpet Mill was helpful.
it was easy for me to navigate
26 January 2026
Reply from Quick-Step
Thank you for your review! Great to hear the website was easy to navigate.
Just made sense
25 January 2026
Reply from Quick-Step
Thank you for your review! Happy to hear the process made sense and was easy for you.
Wanted the floor to be delivered to my…
Wanted the floor to be delivered to my work place but would not accept adress had to arrange to be deliverd to another place which was inconvenient
23 January 2026
Reply from Quick-Step
We regret that we could not deliver to your preferred location, causing inconvenience. We appreciate your feedback and we'll review our delivery policies to improve our service.
Harry from Quick-step
Didn’t bring the floor inside the flat
Still to put the floor on, but delivery wise… awful. Had to carry the floor up to my flat by myself. Just left the palette with the floor in the ground floor.
11 January 2026
Reply from Quick-Step
We appreciate your feedback and are sorry the delivery was difficult. We do inform on the order confirmation that our delivery service is curbside only. we will review to see if we are able to make this clearer.
Harry from Quick-step
could'nt see how to claim back the cost…
could'nt see how to claim back the cost of my sample
17 January 2026
Reply from Quick-Step
We regret you had trouble with the sample cost. we will feed this back to make it clearer at point of order.
Harry from Quick-step
Reply from Quick-Step
We regret to hear your order did not arrive. please contact us direct and we will investigate this for you.
Harry from Quick-step
Better to go to a shop
Better to go to a shop than try to pick on line. Samples too expensive for a sensible level of research. Delivery of samples pas however prompt.
13 January 2026
Reply from Quick-Step
We appreciate your feedback. We're sorry our online samples didn't meet your research needs, though we're glad the delivery was prompt.
Harry from Quick-step
Very easy website to order from
Very easy website to order from. Smooth process and fast delivery options.
14 January 2026
Reply from Quick-Step
Thank you for your review, Denise! Great to hear the website was easy to use and delivery options worked well.
Reply from Quick-Step
Thank you for your review, Linda! Happy to hear the service was efficient.
Reply from Quick-Step
Thank you for your review, Sarah! We’re glad to hear everything went smoothly.
Super easy to order samples online
Super easy to order samples online. Very happy to be able to see them in my home in the normal lighting
12 January 2026
Reply from Quick-Step
Thank you for your review, Fabiola! Great to hear ordering samples was easy and helpful to see them in your home lighting.
Ordering samples online and getting a…
Ordering samples online and getting a message “ You can only order one sample per floor reference”. Not sure what that means
10 January 2026
Reply from Quick-Step
Thank you for your feedback! For each floor design, one sample can be ordered to help you evaluate the colour and finish in your own space. You can still order multiple samples, as long as they are different designs.
Reply from Quick-Step
Thank you for your review, Bruce! We’re glad to hear your order arrived on time and well packaged.
So easy to order
9 January 2026
Reply from Quick-Step
Thank you for your review! We’re happy to hear that ordering was easy.
Ordering samples …
Easy to navigate site and quick ordering samples to check which flooring to eventually choose
8 January 2026
Reply from Quick-Step
Thank you for your review, Janette! We’re glad you found the site easy to navigate and the sample ordering quick.
I cannot give you a review yet as I…
I cannot give you a review yet as I have not received the product.
4 January 2026
Reply from Quick-Step
We apologize that you have not received your product yet. We will look into this right away and provide an update soon.
Harry from Quick-step
quick service
2 January 2026
Reply from Quick-Step
Hello, thank you very much for your feedback! We’re glad to hear that you were satisfied with the speed of our service. Have a great day.
The best flooring!
Found what I needed was one pack short, its fantastic flooring looks amazing, bonus that I could order and collect from my local stockist as well for free, thank you!
3 January 2026
Reply from Quick-Step
Found what I needed was one pack short, its fantastic flooring looks amazing, bonus that I could order and collect from my local stockist as well for free, thank you!
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