Queen Of Charms  Reviews 

140
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I ordered a charm neck-less with hummingbird pendant and at the time there was none in stock. However upon reply to accept a refund option as the neck-less i order had a very high sentimental value t... See more

Rated 5 out of 5 stars

Bought a bangle as a gift for my mum. Paid extra for gift wrapping and postage to Poland. It arrived there a week later together with a little message from me and two chocolates. Perfect. I am very... See more

Rated 5 out of 5 stars

I thought ordering a single item at Christmas time all the way from the UK to Canada would be a difficult event. Instead I was absolutely thrilled. The charm made arrived in the time they stated even... See more

Rated 5 out of 5 stars

Found Queen of Charms by accident whilst surfing the web looking for a gift for a friend. They had just what I wanted & excellent prices to boot! Quick, easy, smooth transaction. Extremely fast delive... See more

Company details

  1. Jewelry Store

Information provided by various external sources

QUEEN OF CHARMS is an online shopping experience equal to that you will find in any high street store. Queen of Charms have a huge range of fabulous designer jewellery, costume jewellery and charms available to browse and buy online, from top designer brands such as Dyrberg Kern, Me & Zena, Amore & Baci, Giorgio Martello, French Connection, Dyrberg Kern, Babette Wasserman, Tutti & Co, Dogeared, Spark, Rosie Fox, Simon Carter, Elsie Belle and Ollipop.


Contact info

4.9

Excellent

TrustScore 5 out of 5

140 reviews

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4.9

All reviews

(140)

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Rated 5 out of 5 stars

Fantastic

It was so easy ordering, the necklace arrived the very next day and lived up to its expectations. The little extras that arrived in the package (chocs) was a really nice gesture. Really enjoyed my shopping experience.

2 February 2012
Unprompted review
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Reply from Queen Of Charms

Thank you Julie :-)

Rated 5 out of 5 stars

Great!

Fantastic service - my ring arrived really quickly and well packaged. The ring itself is really lovely and great quality. Also love the loyalty scheme - will definitely be returning soon!

27 January 2012
Unprompted review
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Reply from Queen Of Charms

Thank you for your great review Anastasia :-)

Rated 5 out of 5 stars

Excellent service and products

Really delighted with my charms. Excellent customer service, getting in touch quickly about a problem with my order and to check I was OK to wait a couple of days. Beautifully packaged and I appreciated the chocolate too :)

26 January 2012
Unprompted review
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Reply from Queen Of Charms

Thank you for your lovely review

Rated 5 out of 5 stars

great service and products

I loved shopping on this web site the images are very clear and the product is wonderful, quality was very good, wish they had more products.

22 January 2012
Unprompted review
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Reply from Queen Of Charms

Thank you for taking the time to give us your feedback - what other products would you like to see on the website? We're always looking for new ideas and would appreciate your thoughts :-)

Rated 5 out of 5 stars

Delighted!

No problems whatsoever. Currently living in Spain so I had my order sent to a friend who brought the item back to Spain with her. I believe the package arrived on time and in good condition. Lovely packaging, lovely jewellery. Will keep you in mind for future purchases, and definitely recommend to anyone and everyone :) Thank you Queen of Charms!

12 January 2012
Unprompted review
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Reply from Queen Of Charms

Thank you too for taking the time to give us your feedback Louise :-)

Rated 1 out of 5 stars

Customer service needs work!

This site had a good selection of products and the shipping charges were reasonable. I would have given 4 stars if it weren't for the fact that after I completed my purchase I had no idea if it had actually gone through as I never received an email confirming my purchase and the only information I have received since then is an email asking me to review my purchase. So I guess that means I bought something and that at some stage I will receive it? Nice to know.

4 January 2012
Unprompted review
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Reply from Queen Of Charms

Hi Amy,
Thank you for your feedback. An email saying your order had been placed was sent to you on 31st December at 13:53 and another email saying the item had been dispatched was sent at 13:17 yesterday (3rd January), the emails are automated and I receive copies of all the emails that are sent out by our admin system.

The email asking you to review your order is set to be sent out four days after your purchase giving time for you to receive your order, however because you placed your order on New Years Eve and the Bank Holiday you have received the email before your order - I have changed the settings of when the emails are sent out to avoid this happening again.

I hope this explains the issues that you have had. We always strive to offer the best customer service and communication with our customers and pride ourselves on this.

Kindest regards

Vicki Brown
Customer Services

Rated 5 out of 5 stars

First rate service

I bought a dogeared new beginnings necklace. It arrived in super quick time despite the bank holidays, and the chocolates were a lovely touch. Most definetly buying from there again as you have some beautiful things

1 January 2012
Unprompted review
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Reply from Queen Of Charms

Thank you Trina for you lovely review :-)

Rated 5 out of 5 stars

Just what I was looking for!

After weeks of looking for a leather bracelet for my other half (had to be 23cms as he is a rugby man!) and hours searching the internet I came across Queen of Charms website. As I have never heard of it, I was a little anxious about my order. I really shouldnt have though because it arrived within a couple of days as stated,beautifully gift wrapped and with two miniature dairy milk chocolates (lovely touch I thought!). When it was unwrapped on christmas day, the quality was excellent and it fit perfectly. Such a good price too!
Thank you so much Queen of Charms and I will definitely be shopping with you again soon x

29 December 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for taking the time to write your lovely review :-) I'm so pleased you had a pleasant shopping experience with us x

Rated 5 out of 5 stars

excellent, fast turnaround

I was looking for a last minute Christmas present and found this website. I ordered and had a confirmation of dispatch within a few hours. 24 hours later the goods arrived. You can't ask for more than that!

23 December 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for taking the time to review your shopping experience with us Andrew - we really appreciate it!

Rated 5 out of 5 stars

its a charm

xmas is a busy time of year but still received my order in time for the big day.

23 December 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for your review Susan - I'm so pleased you received your order in time :-)

Rated 5 out of 5 stars

Brilliant choice, brilliant service

Ordered Amore and Bacci charms at 09.00 pm on a Thursday and they arrived beautifully packaged on the Saturday morning. I can't fault the choice or the service and will certainly use Queenofcharms again.

20 December 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for your lovely review Susan x

Rated 5 out of 5 stars

As advertised, prompt delivery, good value !!

Ordered a silver Amore & Baci necklace chain plus beads for delivery to Italy two weeks before Christmas, all arrived by registered post within a week !-brilliant. Necklace and beads as advertised in branded packaging... plus I found the web-site easy to use - great all round, will visit again.

19 December 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for taking the time to send us your review Carlo :-) and for your great feedback!

Rated 5 out of 5 stars

Brilliant service!

I received the necklace I ordered the day after I placed the order! It was nicely wrapped with two chocolates!!

Thanks very much!

16 December 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for your lovely review Claire :-) x

Rated 5 out of 5 stars

Fast, efficient and effective, personal too.

present came speedily, beautifully wrapped and with a thank you from Q of C. All in all a delightful experience which I would repeat.

16 December 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for taking the time to send us your review and for your lovely comments Fiona :-) x

Rated 5 out of 5 stars

Excellent and speedy service

Recieved my goods with in 2 days of odering .The only thing is it is difficult to judge the size of the charm I purchased. But cannnot fault the efficient service.

11 December 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for your comments Lyndia, we always try to give as much information as possible on the website but there may be some measurements we have missed - we're always here to help if you would like any help next time :-)

Rated 4 out of 5 stars

Quick Delivery No Messing About

Nicely packaged so easy to wrap and a couple of chocolates included too. Result

9 December 2011
Unprompted review
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Reply from Queen Of Charms

Thank you for your review Andy :-)

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