Quatropi Furniture Reviews 

5,137
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting items are well-made, stylish, and often exceed expectations. The service is frequently described as exceptional, with staff being helpful, friendly, and accommodating. Delivery service is also highly rated for being quick, on time, and handled with care by polite and professional drivers. However, some customers also noted specific issues, such as delivery occurring very early or large amounts of packaging being left. A few other people also felt that some products had minor imperfections like marks, scrapes, or issues with cushion fit, and that delivery personnel did not assist with assembly.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, stylish design,... See more

Quality

Consumers consistently report high satisfaction with the quality of products, often describing them as... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency of... See more

Service

Customers consistently note positive experiences with service, praising the exceptional and faultless service... See more

Staff

Customers had positive experiences with staff, frequently praising the delivery teams for being excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company not only sells high quality products but gives high quality customer service. After a blip with our delivery date due to staffing issues, we were then prioritised by Anthony and Alex, u... See more

Rated 5 out of 5 stars

Corner Bench ordered and recieved as scheduled good price and comfortable seating. Delivery went without hitch and assembling seating was straight forward. Ajustable feet could/should be bigger and in... See more

Rated 5 out of 5 stars

The quality is undeniable. Well put together along with stylish design. Delivery good. I put the legs on myself and all went well and I'm an older lady. Second piece of furniture ihav had from Qu... See more

Rated 5 out of 5 stars

I was excited to receive my new dining set… it arrived and was put together by 2 lovely guys with minimum fuss and all packaging taken away. After a day or so I noticed a couple of marks on one of... See more


Company details

  1. Outdoor Furniture Store
  2. Bar Restaurant Furniture Store
  3. Furniture Accessories
  4. Furniture Accessories Supplier
  5. Garden Furniture Shop
  6. Sofa Store

Written by the company

A trusted family-run business since 2004, earning the loyalty of thousands of customers. Experience our unparalleled luxury home & garden furniture


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(5,137)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful new dining table…

We ordered a beautiful new dining table from Quatropi which we asked them to hold for a month before delivery.
It was safely delivered and we unpacked it to find it was perfect and even more stunning than the photographs online.
Great company to order from, would highly recommend.

2 September 2025
Rated 5 out of 5 stars

Would recommend Quotropi!

We visited store, before purchasing product & received a warm welcome, but no pushy sales chat. Our purchase was delivered within the next week & delivery people were very pleasant.
Would definitely recommend Quotropi to family & friends.

26 August 2025
Rated 5 out of 5 stars

Customer service was great

Customer service was great. I emailed to ask for delivery date and was replied to within the same day. Delivery drivers were pleasant and nice.

I ordered the brown u shaped sofa the Martha. I got two pouffees as well. I got the 6 seater. It is very large so definitely measure your space. It is the comfiest sofa I’ve ever sat on. My dog and daughter love lounging on it, as do I.

The quality of the sofa versus the price is incredible. You’d expect to pay at least over £5000 elsewhere.

Incredible.

29 August 2025
Rated 5 out of 5 stars

Third purchase now 5* across the board

Third purchase now 5* across the board. (garden furniture, coffee table and dining table and chairs) and all have been stunning and extremely high quality which should last you years. Customer service is also exceptional. Highly recommend this company and their products.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality, fast and very efficient service from quatropi

From ordering to delivery absolutely amazing. Communication from Quatropi was amazing. I was kept well informed of delivery details. 10/10 delivery service. The gentleman that delivered my triple hanging egg chair was amazing 👏. I could not be happier with my new piece of garden furniture. Amazing quality 👌.

7 August 2025
Rated 2 out of 5 stars

Firstly when I ordered my sofa I…

Firstly when I ordered my sofa I specifically gave the young lady a date I couldn't receive the goods. And she comes back with a delivery date on for when I was on holiday. good start! also when ordering the sofa, Darius did not tell me the sofa was sided. Meaning they only have a left or one sided cushion. So the cushions do not sit equal to the opposite side. The finish on the footstools is awful. ( happy to send photos ) but would probably be wasting my time. Then when I called up, I was told I`d get a call back within an hour. 4 hours later... still no call. Now I`m sure their come back with a million excuses. When sometimes you just need to put your hands up and say " sorry Mr customer " we got it wrong. They say you really know how good a business is when their an issue or problem to solve. and this business has failed badly!

15 August 2025
Unprompted review
Quatropi Furniture logo

Reply from Quatropi Furniture

Hi Mark,

Thank you for your review. We are sorry to hear that you are disappointed.

We acknowledge that there was an issue with the delivery. Please be assured that, following your feedback, we have reminded all staff of the procedures and standards that we expect and usually maintain.

With regards to the sofa, this is correct. As it is a modular sofa, it is made up of corner sections and middle sections. Since all our photos are taken live in our own showroom, the item delivered will look exactly as shown in the photos.

If you are still unhappy with your purchase, we will be happy to arrange a free collection and provide you with a full refund.

- Quatropi Team

Rated 5 out of 5 stars

The garden furniture from Quatropi has…

The garden furniture from Quatropi has literally transformed our lives! I have been looking forever for a nice modern garden set and fell in love with the Modern 6 Seater Garden Table | Grey Aluminium & Ceramic and CIA garden chairs. My husband and I sit at the table every evening with a glass of wine and chat about the day. Something we didn’t really do before! He says it clearly makes me happy to chill in the garden and that makes him happy!

Everything appears to be well made and it is becomes with a cover to protect it during not so great weather.

We love our outdoor furniture 😍

31 July 2025
Unprompted review
Rated 1 out of 5 stars

Rotten delivery

I ordered an adjustable chair and in addition paid £49 for delivery. The delivery slot was from 7am to 9am but I was assured that it would arrive around halfway through this window. At 7.22 I saw an unknown number had tried calling me five minutes earlier so I immediately returned the call but there was no reply. I tried two more times over the next half hour or so. It later transpired that the number was Quatropi’s carriers and I since discovered that the delivery was quite deliberately scheduled ahead of what I had been told after receiving the original notification. Also that the carriers deliberately did not pick up my calls and having chosen not to leave me a voice message on their call. All in all a depressing experience but I have to better chair from the many alternative suppliers available. Sorry I can’t join the happy band of five star subscribers here but my own experience was pretty appaling.

12 August 2025
Unprompted review
Quatropi Furniture logo

Reply from Quatropi Furniture

Good Afternoon 
Our apologies for the service that you received regarding your delivery and communications, this is certainly not the level of service we aim to provide normally. 
Please be assured that following your feedback, all staff have been reminded of the procedures and standards that we expect and usually deliver. 
If there is anything we can do in the future to help rectify this experience please do get in touch.

Rated 5 out of 5 stars

Omg fantastic garden furniture!!!

Omg! The quality of my 3XL HAMMOCK is phenomenal. I’ve been looking for quality furniture for the garden and found it. My friends are jealous and asking for details of where I had purchased item. I also purchased additional cushions that make the whole look simply wonderful.

31 July 2025
Rated 5 out of 5 stars

5 stars from me - garden and home purchases

Love this company. Cannot stop purchasing from them. Bought all my garden furniture from them. Excellent quality every piece. And different too. Now progressed onto home furniture. Excellent quality items with excellent service and delivery. 5 stars from me.

28 July 2025

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